$20k - 30k

SCENTAIR TECHNOLOGIES LLC - MACAU BRANCH 招聘

 

TECHNICAL SERVICE REPRESENTATIVE - MACAU

(MONTHLY SALARY: $20,000 - $25,000)


JOB DESCRIPTION:

  • Answer incoming emails and phone calls from customers with equipment issues.
  • Analyze, trouble shoot and diagnose fragrance machine issues via phone or email with technicians at customer locations.
  • Work with customers, sales team and service coordinator to specify the proper fragrance delivery equipment for specific customer applications in a commercial environment.
  • Support subcontractor’s technicians and customers engineers while they are onsite at customer locations servicing Scentair equipment.
  • Prepare scope of work for dispatched service technicians to follow when onsite at customer locations.
  • Interface with production, shipping, warehouse and common carrier personnel to expedite equipment shipments to ensure on-time delivery for repair of equipment at customer locations.
  • Complete tasks as directed by service schedules with minimum supervision.
  • Prepare, complete and submit all technical paperwork per company guidelines.
  • Update service tickets and follow up with customers after service is complete to ensure customer satisfaction.
     

JOB REQUIREMENT: 

  • Excellent trouble shooting and diagnostic skills
  • Previous customer service experience with excellent written and oral communications skills
  • Must be a self-starter with the ability to work well with changing priorities
  • Able to read and interpret building plans and blueprints
  • 3-5 years of experience as a mechanical or electronic technician
  • Good understanding of HVAC mechanical systems and commercial building air flow characteristics
  • Bi lingual in English and Chinese a plus
  • Frequent travel required (30-50%)
     

EMPLOYEE BENEFIT:

  • We offer 5-day work week, 13th month pay plus medical insurance

 

We offer long-term career prospects, competitive remuneration and benefits. Please send your detailed resume with current and expected salary to Avenida da Praia Grande no.409 China Law Building, 12/F, Macau or email to: hr.apac@scentair.com. Alternatively, you can call +852 3563 7842 for enquiries.

All applications received will be used exclusively for employment purpose only.

 

www.scentair.com