DHL – THE LOGISTICS COMPANY FOR THE WORLD

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 360,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

Summer Intern in Macau - Relationship Sales Channel

YOUR TASKS

Work Location: Macau

**The internship must be credit-bearing, requiring interns to earn academic credits during their program or as a graduation requirement.

Responsibilities

To perform online research and customer list build up for inbound lead generation
To assist in promote and approach customers to use eTools platform
To assist in assigned promotional projects e.g. Retail Promotion, Lapsed Customer Promotion, CS Lead Boost, Ops Lead...etc.
To assist in checking and following up with relevant shipment documents to ensure compliance with DHL guidelines

YOUR PROFILE

Bachelor degree in Commerce, e-Logistics, Information System, Logistics Management or related disciplines
Good command of spoken and written English and Cantonese
Good PC knowledge of MS Applications

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Telesales Executive - Macau

YOUR TASKS

Working Location: Macau

Reporting to Sales Manager, you will be responsible for:

Responsibilities:

Promote and Sell DHL products and services to customer, and achieve business target, Growth and KPIs as assigned.
Perform business activities through carrying out inbound and outbound calling to customers. Customer visit will be on special occasion based on business needs.
Retain and develop existing customers and manage all the account related activities including payment settlement, new process implementation, customer data maintenance and resolution for service and business issues if any
Support and participate in business programs and execute local and regional projects as assigned

YOUR PROFILE

Macau ID holder is a must
Diploma holder or above with minimum 2 years’ experience in sales or customer services. Bachelor degree holder with less experience will also be considered
Possess strong selling techniques and effective negotiation and influencing skills
Strong business acumen and problem solving skill
Well-organized, self-motivated, self-confident and able to work under pressure
Excellent interpersonal, communication and telephone handling skills
Customer centric and result oriented
Good command of spoken and written English and Chinese (Cantonese & Mandarin)
Proficient PC skills, including MS Word and Excel

OUR OFFER

Strong career support in an international environment
Great culture and colleagues
Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

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Executive, Electronic Shipping Solutions Field Support - Macau

YOUR TASKS

Working Location: Macau

Reporting to Head of Macau, you will be responsible for driving the utilization rate and data quality of Electronic Shipping Solutions (ESS) tools, also coordinating and handling IT related matters as well in DHL Macau:

Responsibilities:

Promote the utilization of ESS tools for both walk-in and corporate customers, monitoring and driving engagement and penetration rates.
Monitor and analyze ESS tools' usage, ensuring high data accuracy and quality as well as identifying improvement area and action(s).
Provide onsite technical support for ESS tools onboarding, including installation, implementation, ensuring effective usage.
Provide support on user training and promptly troubleshooting queries and concerns of ESS tools.
Support procurement tasks, customer reporting, and other administrative duties, including inventory management, IT systems and software maintenance
Coordinate and participate in IT-related projects and initiatives with both internal and external customers.
Manage and maintain social media platforms and conduct regular reporting on IT-related KPIs

YOUR PROFILE

Macau ID holder is a must
Higher Diploma or equivalent in Information Technology, eCommerce or related disciplines
At least 3 years’ relevant experience, preferably in logistics/ transportation industry
Self-motivated, analytical, result and customer oriented
Good communication, interpersonal, presentation and negotiation skills
Good command of spoken and written English and Chinese (Cantonese and Mandarin)
Proficient PC skills, experience of web base tools’ management is an advantage