會計及固定資產文員 - 財務 Clerk - General Ledger and Fixed Assets Accounting - Finance
主要職責
須負責處理付款發票和與供應商對帳，並將支付資料整理和分類歸檔。
職位介紹
•負責整理有關會計收支記錄，準備財務報表和銀行對帳等工作
•檢查財務記錄並處理不一致之賬項記錄
•協助會計及固定資產部的日常運作
•更新並準備月結財務報表
•須同時妥善管理及處理多個項目
職位要求
工作經驗：於大型機構從事會計或應付賬工作經驗者優先考慮
教育程度：中學畢業或以上程度
技能 / 證書：持有會計相關證書者優先考慮
語言能力：能書寫及操流利廣東話及英語
電腦應用：熟識Ms Office軟件操作(中英文版本)和會計軟件應用
Job Purpose
Responsible for editing journal entries, preparing month-end closing reports and Bank Reconciliation
Key Responsibilities
• Prepare journal entries, review supporting, calculate balances and prepare accounts reconciliation.
• Investigate any discrepancies in accounts balances and generate financial reports
• Assist in the smooth operation of the General Ledger office
• Update and prepare monthly reports
• Manage multiple projects simultaneously, priorities work and follow through on issues in a timely manne
Competencies And Requirements
Experience: Previous General Ledger or Accounts Payable experience in a large organisation
Education: Secondary school diploma
Knowledge/Certificates: Accounting certificates an advantage
Language Ability: Good written and spoken English and Chinese
Computer Skills: Intermediate MS Office (Chinese and English) and accounting software applications
收益監控審計員 - 財務 Auditor - Income Control - Finance
主要職責
主要負責收集及審核公司所有與收入相關的事項，須確保收入記錄準確無誤；此外，亦須定期向上級匯報不一致之處、監控及分析娛樂場的相關文件，包括合併每更報表及每日總收入與貨幣交易的日常報告等工作。
職位介紹
• 主要負責娛樂場及賬房的收入進行日常審計工作
• 按部門及政府條例規管下為各項娛樂場收益進行審核及匯報
• 須製作日記賬、每日運作報告、調節表及審核文件(看實際收益是否與數據吻合)等
職位要求
工作經驗：具會計或金融業工作經驗者優先考慮
教育程度：須持會計學、經濟學學士或相關商科學歷優先考慮
技能 / 證書：熟悉審計工作
語言能力：操及寫流利英語、廣東話及普通話
電腦應用：熟識MS Office操作
Job Purpose
Responsible to compile and audit all income related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis, control documents, consolidate shift reports and prepare regular revenue report against the monetary transaction.
Key Responsibilities
• Perform daily audit on Table games, Slots, Cage, VIP Services and Promotion.
• Audit and report all Revenue in accordance with Departmental and Regulatory Standards.
• Prepare journals, daily operating report, reconciliation and review documentation for compliance.
Competencies And Requirements
Experience: Experience in accounting, finance or related business field experience preferred
Education: Bachelor degree in Accounting, Finance or related business field preferred
Knowledge/Certificates: Proficient in auditing knowledge and techniques
Language Ability: Good written and spoken English and Chinese
Computer Skills: Proficient in MS Office
財務分析員 - 財務 Financial Analyst - Finance
主要職責
負責每週、每月、季度及年度專案，準備相應的報告，並協調規劃及預算流程。
職位介紹
• 協調及收集所需的資訊，並進行分析及向管理層匯報
• 透過來自營運和/或非營運系統的數據作分析、準備及評估年度計劃
• 對所有營運部門（包括娛樂場、酒店、餐飲、零售和其他部門）的所有收入和支出進行分析
• 設計及預測模型，與部門主管協調每月預算，對部門的預算進行差異分析，發展酒店的成本和預測模型
• 監控正在進行的項目；準備及預測現金流；監督各類日常財務報告
• 為娛樂場和其他營運單位制定預算，並確保所有財務資料的完整性和一致性
• 從收入或利潤的角度去評估酒店的活動
• 準備所有部門的預算備份，包括用於未來數年的預算及成本
• 審查部門報告，解決潛在的衝突和或錯誤訊息
• 確保、實現及維持最高水平的服務和滿意度
• 提供分析及建議，以增加收入並降低成本
• 準備月度/季度審查
• 負責收集和分析市場信息
• 分析客戶生產力報告
• 協助部門主管進行短期和長期規劃，包括項目預測及報告
• 正確遵守內部操作程序與控制政策
• 提供準確、及時的財務報告和預算，作為績效評估和管理決策的可靠基準
• 能透過趨勢和分析解決潛在原因
• 根據發現的問題提供可行的解決方案
• 靈活應對報告顯示的快速變化
• 處理機密資料及其他資訊時需謹慎，尤其是永利每日營運報告
• 協助並履行高級財務分析員指定的任何其他職責和責任
職位要求
工作經驗：具至少2年娛樂場及酒店財務或財務相關的工作經驗優先考慮
教育程度：須持會計、財務、經濟學、精算學學士或相關商科學歷優先考慮
語言能力：能流利地操與寫作廣東話、普通話及英語
電腦應用：精通Excel, Power BI, AS400應用程式以及SQL資料庫技巧
Job Purpose
Participate in weekly, monthly, quarterly, annual projects and prepare reports, coordinate the planning and budgeting process.
Key Responsibilities
Daily Operations
• Coordinate collection of required information, perform analysis of various property operations and ensure timely presentation to management
• Prepare and evaluate annual capital and operation plans by analyzing data from operational and / or non-operational systems
• Perform statistical analysis on all revenues and expenses for all operating departments including Gaming, Hotel, Food & Beverage, Retail, and other supporting departments
• Design forecast model, coordinate and liaise with department heads for monthly DOR budgets, conduct variance analysis for departmental budgets, develop cost and forecasting models for the property
• Monitor ongoing capital projects; prepare cash-flow forecast; oversee distribution of various daily financial reports
• Compose budgets for all operating units and ensure the integrity and consistency of all financial data
• Evaluate special promotional activities on property from a revenue/profit perspective
• Prepare back-up information for all departmental budgets, including a cost breakdown to be used for compilation of future years’ budgets
• Review departmental reports, addressing potential conflicts and/or misinformation
• Ensure that the maximum level of company-wide service and satisfaction, in the financial aspect of the business, is achieved and maintained
• Provide analysis and recommendations for all venues to increase revenue and reduce costs
• Prepare monthly/quarterly review package
• Responsible for collecting and analyzing market information
• Analyze customer productivity reports
• Assist department heads with short and long term planning including capital projects, forecasting and financial productivity reporting
• Comply with internal operating procedures and control policies properly
• Provide accurate and timely financial reports and budgets to be reliable benchmarks for performance evaluation and for management’s decision making
• Be able to address potential reasons from trend and variance analysis
• Provide feasible solutions based on problem findings.
• Be flexible to deal with the rapid changes of reporting in the dynamic industry
• Be prudent when dealing with confidential data / information, especially Wynn Daily Operating Reports
• Assist and perform any other duties and responsibilities assigned by Senior Financial Analyst
Competencies And Requirements
Experience: A minimum of 2 years’ experience in finance or related field, with entertainment and hotel experience preferred
Education: Bachelor degree in Accounting, Finance, Economics, Actuarial or Business
Language Abilities: Good written and spoken English, Cantonese and Mandarin
Computer Skills: Proficient in MS Office (advanced Excel), and AS400 applications and SQL programming is an advantage
高級資料庫分析員 - 財務 Senior Database Analyst - Finance
主要職責
利用公司的資料庫去提供準確的資料給管理層。
職位介紹
• 利用資料庫的數據去準備定期報告
• 須編寫和更新數據，並維護資料庫
• 負責潛在客人和市場的分析
• 報告潛在的衝突、系統錯誤或糾正錯誤信息
• 根據發現的問題，提供相應可行的解決方案
職位要求
工作經驗：具至少3年資料庫分析或計劃的工作經驗優先考慮
技能 / 證書：須了解資料庫及數據分析
教育程度：須持資訊系統、經濟學學士或相關商科學歷優先考
語言能力：能流利地操與寫作廣東話/普通話及英語
電腦應用：精通Excel, Power BI, AS400應用程式以及SQL資料庫技巧
Job Purpose
Mine the Company’s databases to provide information to management.
Key Responsibilities
• Prepare reports on a regular basis utilizing data from the player tracking system and other systems utilized on property
• Ability to write and update code, maintain database systems
• Analyse customer productivity reports and player segments
• Report potential conflicts, system errors or misinformation
• Provide feasible solutions based on problem findings
Competencies And Requirements
Experience: Minimum of 3 years’ database analysis and/or programming experience and be able to understand and work within that environment
Knowledge/Certificates: Must have an understanding of database structures and data mining technologies
Education: Bachelor degree in IT, Finance, or related business field is required
Language Abilities: Excellent in both written and spoken English, Cantonese/Mandarin
Computer Skills: Advanced Excel, Power BI, AS400 applications and SQL programming
數碼營銷推廣主任 Officer – Digital Marketing (永利澳門)(ID:2908BR)
Job Purpose:
Execute company’s daily digital marketing initiatives and programs; work on media investment and campaign execution
Key Responsibilities:
Work with internal and external design team on social platform and campaign creative
Prepare and plan campaign program documents and creative; conduct content copy review, proofreading and contract preparation.
Support daily operation of the social platform while maintaining the overall appearance, content and functionality of each. Proactively identify opportunities to enhance and improve the customer experience
Liaise and manage different parties to ensure timely and accurate implementation
Develop and produce monthly reporting for social platform, including data performance and analysis
Work with agency on social platform daily operations.
Maintain consistency of creative in line with the brand standard
Perform ad hoc assignment
Competencies and Requirements:
Experience: Minimum 2-3 year of relevant experience in digital marketing channels, social media, mobile communications, creative content and online advertising
Knowledge / Certificate:
Basic understanding of online channel metrics, how to optimize performance in all online channels, detailed analysis of customer behavioural data to drive online marketing strategies & communication improvements.
Familiar with media and market analysis, including consumer behaviour study, competitor’s analysis
New media trend sensitive
Aware of existing social media platforms and the marketing opportunities these platforms provide
Knowledge of data analysis
Education: Bachelor’s degree or above
Language Good written and spoken English, Mandarin and Cantonese
Computer Skills: Proficient in MS Office, especially in PPT and Excel
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
客戶關係管理高級分析員（活動自動化和開發）Senior Data Analyst (Campaign Automation and Development) (永利澳門)(ID:3787BR)
主要職責
職位介紹
分析業務需求並運用批判性思考來發展最佳化的活動工作流程
使用Python 和SQL 設計和實作強大且可擴充的工作流程解決方案
設定和設定 Airflow 環境以簡化工作流程管理
與跨職能團隊合作，收集見解並使工作流程開發與業務目標保持一致
主動識別流程改善領域並提出資料驅動的解決方案
開發和維護資料管道以支援活動工作流程
持續監控並優化工作流程效能，以確保最高效率
檢視並解決與工作流程相關的複雜問題
根據業務需求和技術可行性向利害關係人提供專家指導和建議
記錄工作流程並維護全面的技術規範
職位要求
工作經驗：
知識及証書：
Job Purpose
Key Responsibilities
Analyze business requirements and apply critical thinking to develop optimized campaign workflows
Design and implement robust and scalable workflow solutions using Python and SQL
Set up and configure Airflow environments to streamline workflow management
Collaborate with cross-functional teams to gather insights and align workflow development with business objectives
Proactively identify areas for process improvement and propose data-driven solutions
Develop and maintain data pipelines to support campaign workflows
Continuously monitor and optimize workflow performance to ensure maximum efficiency
Troubleshoot and resolve complex workflow-related issues
Provide expert guidance and recommendations to stakeholders based on business needs and technical feasibility
Document workflow processes and maintain comprehensive technical specifications
Competencies and Requirements
Education:
Working Experience:
3-5 years of experience in developing workflows and data pipelines, with a focus on business process optimization
Experience with marketing automation platforms and data visualization tools
Proven track record of driving process improvements and delivering measurable business results
Work experience in Integrated Resort strongly preferred
Knowledge/Certificates:
Strong proficiency in Python programming and SQL
Experience with Airflow setup, configuration, and optimization
Familiarity with Linux operating systems and development tools like VSCode
Knowledge of DevOps platforms and practices
Knowledge of agile development methodologies and experience working in a Scrum environment
Language Abilities: Fluent Cantonese, Mandarin, and good English
Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field
Computer Skills: Proficient in MS Office
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
財務分析員 Financial Analyst (永利澳門) (ID:2545BR)
Job Purpose:
Key Responsibilities:
Complete the daily, weekly and monthly reports of key performance indicators and market trends
Maintain and design department’s statistical databases
Understanding of industry and environment, math and theory, company’s P&L statements and IT systems
Assist with ad-hoc and special projects
Other duties and responsibilities assigned
Competencies and Requirements:
Experience: 2 years finance experience
Education: Bachelor degree in Finance, Accounting, Actuarial or Business
Language Ability: Good written and spoken English and Cantonese
Computer Skills: Proficient in MS Office (advanced Excel), PeopleSoft, Cognos and AS400 applications is an advantage
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR)
主要職責：負責以專業及有禮的態度與賓客互動並招募新會員；向賓客提供會員優惠資訊和執行其他會員事務。
職位介紹：
職位要求：
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222
保安控制室操作員 Control Room Officer (永利澳門)(ID:3426BR)
主要職責
職位介紹
為保安部收集各項資訊
準備及安排日常事件報告
協助和履行由保安控制室主任委派的工作
及時向管理部門報告所有緊急情況
職位要求
Job Purpose:
Key Responsibilities
Receive and dispatch messages to Security team for further operational actions
Prepare daily reports on all activities and incidents
Assist and perform duties assigned by the Supervisor
Report emergencies promptly to management
Competencies and Requirements
Experience: Experience in Surveillance or Security is an advantage
Education: Secondary school diploma or above
Language Ability: Good command in spoken and written Cantonese and English
Computer Skills: Basic computer skills
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Executive Director - Public Relations (Req ID: 3769BR)
Job Purpose:
We are seeking a dynamic and experienced calibre to lead our efforts in promoting Wynn as a one of a kind destination with a clear focus on penetrating the mainland China market, responsible for developing and implementing strategic public relations initiatives to enhance the reputation and visibility of Wynn. A strong background in public relations, marketing, and communications, with enriched connection and resource of China media outlets and influencers, and a proven track record of successfully promoting and positioning brands in the Chinese market are strongly desired
Key Responsibilities:
Develop and implement holistic PR and Communications strategies and campaigns to increase brand awareness and drive targeted customers.
Plan and devise media budget allocation.
Establish Wynn as a destination for targeted customers, with a focus on promoting our on-property experience and F&B outlets by creating compelling activities, content and messaging tailored to the Chinese market.
Owned and be able to further foster tight and positive relationships with China media outlets, journalists, influencers and industry partners, to secure press coverage and endorsements, which involves establishing and maintaining regular contact with key media representatives, pitching stories and press releases, and coordinating interviews and media coverage.
Secure Top industry awards while explore and expand presence in broader award scenes.
Plan and execute media events, press conferences, media fam trips, roadshows in China and other PR activities to showcase the brand's offerings.
Monitor and analyse PR metrics to measure the effectiveness of campaigns and make data-driven decisions to optimize results.
Manage a team of PR professionals and external agencies to execute PR campaigns and initiatives, while collaborate with internal teams, including marketing, sales, and operations, to ensure alignment and consistency in messaging and branding with overall business goals.
Ensure that all communication materials are aligned with brand standards and effectively convey the intended message to the Chinese audience.
Act as brand spokesperson where appropriate, take responsibility for handling the crisis communications component of crisis management.
Stay up-to-date on industry trends, market insights, and competitor activities to identify opportunities for growth and differentiation, and to ensure the company remains competitive and relevant in the market.
Competencies and Requirements:
Education: Bachelor’s degree in marketing, Communications, or related discipline
Experience: Minimum of 8 years of proven experience in digital marketing, public relations, or related roles, preferably with a focus on the China market.
Knowledge/Certificates:
Enriched connection and resource of China media outlets and influencers are highly desirable, strong interpersonal skills with the ability to further build and maintain relationships with key stakeholders, media outlets, influencers, and partners.
In-depth knowledge of China media landscape and Chinese social media platforms, including WeChat, WeChat Video channel, RED, and Weibo is a plus.
Familiarity with China's e-commerce landscape, including social commerce, Dianping and OTAs.
Strong understanding of Chinese consumer behaviour, cultural nuances, and market trends.
Demonstrated ability to develop and execute successful marketing strategies and campaigns.
Analytical mindset with proficiency in using data and analytics tools to measure campaign performance and make data-driven decisions.
Experience in organizing media fam trips and media visit trips.
Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
Strong leadership skills with the ability to collaborate effectively with cross-functional teams and external partners.
Experience in content marketing and developing content strategies is preferred.
Language Ability: Excellent written and verbal communication skills in both English and Mandarin.
Work Location: Wynn Macau
公關傳訊行政總監 (Req ID: 3769BR)
主要職責：
我們正在尋找一位充滿活力、經驗豐富的人才來領導我們將永利打造成一個以滲透中國大陸市場為重點的獨特目的地，負責制定和實施戰略性公共關係舉措，以提高永利的聲譽和知名度。 須擁有強大的公共關係、行銷和傳播背景，擁有豐富的中國媒體和影響力人脈和資源，以及在中國市場成功推廣和定位品牌的良好記錄
職位介紹：
制定並實施整體公關和傳播策略及活動，以提高品牌知名度並吸引目標客戶。
規劃設計媒體預算分配。
將永利打造成目標客戶的目的地，重點透過打造針對中國市場的引人注目的活動、內容和資訊來推廣我們的度假村和餐廳體驗。
擁有並能夠進一步與中國媒體、記者、影響者和行業合作夥伴建立緊密和積極的關係，以確保新聞報道和認可，其中包括與主要媒體代表建立和保持定期聯繫、宣傳故事和新聞稿，以及協調採訪和媒體報道。
獲得頂級行業獎項，同時探索和擴大在更廣泛的獎項領域的影響力。
策劃和執行媒體活動、新聞發布會、媒體考察、中國路演以及其他公關活動，以展示品牌產品。
監控和分析公關指標以衡量活動的有效性並做出數據驅動的決策以優化結果。
管理由公關專業人員和外部機構組成的團隊來執行公關活動和計劃，同時與內部團隊（包括行銷、銷售和營運）合作，以確保訊息傳遞和品牌宣傳與整體業務目標的一致性。
確保所有傳播材料均符合品牌標準，並有效向中國受眾傳達預期訊息。
在適當的情況下擔任品牌代言人，負責處理危機管理的危機溝通部分。
隨時了解最新的行業趨勢、市場洞察和競爭對手的活動，以發現成長和差異化的機會，並確保公司在市場中保持競爭力和相關性。
職位要求：
教育程度：市場、傳播或相關學科學士學位
工作經驗：在數碼行銷、公共關係或相關職位上擁有至少 8 年的豐富經驗，須專注於中國市場。
技能 / 證書：
對中國媒體格局和中國社交媒體平台（包括微信、微信視訊頻道、小紅書和微博）有深入了解者優先。
熟悉中國電子商務格局，包括社交商務、大眾點評和OTA。
對中國消費者行為、文化差異和市場趨勢有深入的了解。
具有製定和執行成功的行銷策略和活動的能力。
具有分析思維，能夠熟練使用數據和分析工具來衡量活動績效並做出數據驅動的決策。
具有組織媒體考察之旅和媒體參觀之旅的經驗。
能夠在快節奏、動態的環境中工作並同時管理多個專案。
強大的領導能力，能夠與跨職能團隊和外部合作夥伴有效協作。
有內容行銷和製定內容策略經驗者優先。
語言能力：優秀的英語和國語書面和口頭溝通能力。
工作地點：永利澳門
Security Officer 保安員 30BR
Job Purpose
Key Responsibilities
Respond to disturbances and Control Room dispatches
Approach people who are engaged in prohibited activities
Take preventative actions to avoid loss, damage or accident
Report emergencies promptly to management
Direct traffic inside and outside the property
Competencies And Requirements
Experience: Previous security or surveillance experience an advantage
Education: Secondary school diploma or equivalent preferred
Language Ability: Good Cantonese and Mandarin
Computer Skills: Basic
主要職責
職位介紹
須時常保持警惕及預測所潛在的問題
須採取預防措施以避免造成任何損失、損壞或意外
及時向管理部門報告所有緊急情況
維持娛樂場內外的秩序
職位要求
F&B Culinary - 意大利餐主廚 Chef de Cuisine - Italian Cuisine (3574BR)
Key Responsibilities
To oversee and manage the kitchen’s daily operations cost-effectively and efficiently within budget
Monitor the quality of food production and consistency on a daily basis
Create monthly and seasonal menus in cooperation with the Restaurant Manager
Develop and implement an innovative business strategy to maximize revenue and productivity
Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
Competencies and Requirements
Experience: Minimum of 10 years’ Italian Culinary experience in luxury 5-star hotels or restaurants with exceptional dining experiences
Knowledge/Certificates: Excellent product knowledge of Italian Cuisine
Education: Secondary school diploma or equivalent
Language Ability: Good English, Cantonese and Mandarin
Computer Skills: Basic MS Office skills
F&B Stewards - 管事員 Steward (38BR)
職位介紹
職位要求
Key Responsibilities:
Clean, wash and store crockery, pots and glassware
Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings
Use, handle and store cleaning chemicals correctly
Remove and dispose of kitchen garbage
Competencies and Requirements:
Experience: 1 year as a kitchen worker an advantage
Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage
Education: Primary school or above
Language Ability: Good Cantonese, Mandarin or English
Tea Sommelier 侍茶師 (3172BR)
Job Description:
Select high-quality Chinese teas to serve at the resort’s restaurants and F&B outlets
Purchase, receive and manage the teas and maintain an inventory of popular, high-quality and profitable teas
Compile the tea list
Coordinate with restaurants and F&B outlets to develop tea lists that match menus and promotions
Practice tea and food matching
Control tea expenses and research ways to generate more revenue
Accept any other duties and responsibilities assigned by the Beverage Director
Competencies And Requirements:
Experience: Minimum of 3 years’ working experience in the tea industry, beverage management experience an advantage
Knowledge/Certificates: Familiar with tea growing and brewing, terminology, ceremony, taste and history of different tea types.
Education: Secondary school diploma or equivalent
Language Abilities: Fluent Cantonese and Mandarin, basic English
Computer Skills: Proficient in MS Office
主要職責：
職位要求：
學廚 - 餐飲 Commis - Food & Beverage (1226BR)
主要職責 Job Purpose
職位介紹 Key Responsibilities
準備生肉，魚及蔬菜
Prepare raw meat, fish and vegetables
準備配菜
Unload deliveries into stockroom and rotate products to avoid spoilage
卸載產品並運送到倉庫，以避免損壞
Coordinate with other Western kitchens to share and purchase inventory
保持醬汁處於良好狀態
Clean and tidy the kitchen and cookware
協助廚師長於廚房內的食物分佈
職位要求 Competencies and Requirements
工作經驗：具最少兩年於四、五星級西式餐廳的廚房工作經驗
Experience: Previous kitchen experience an advantage
技能 / 證書：對意大利式菜餚瞭如指掌；精通刀切技術
Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage
教育程度：中學畢業或等同學歷
Education: Secondary school or equivalent
語言能力：能操良好英語
Language Abilities: Good Cantonese and English
前堂接待員 - 酒店 Service Agent - Front Office (12BR)
主要職責 Job Purpose
前堂接待員主要負責所有前堂相關的職能，包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。
The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.
職位介紹 Key Responsibilities
使用尊貴的歡迎語句款待來賓，並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度，公平地對待每一位客人
Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.
確保時常保持出眾的專業態度以維護酒店服務標準，儀表、舉止及服務須達致永利及福布斯的最高服務標準
Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.
確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人
Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.
須注意所有細節，了解酒店每天的最新情況，為客人提供報價及推廣建議
Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.
熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等
Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.
職位要求 Competencies and Requirements
工作經驗：具最少一年於四至五星酒店擔任前堂接待員工作經驗
Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel
教育程度：須持畢業文憑或相等學歷，主修酒店管理及旅遊學士學位者優先考慮
Education: Diploma or equivalent; major in Hospitality or Tourism preferred
技能 / 證書：懂處理現金交易及基本會計知識
Knowledge/Certificates: Cash handling and basic accounting
語言能力：能操及寫流利廣東話、普通話及英語，懂其他國家語言者優先考慮
Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage
電腦應用： 熟識Ms Office軟件操作，對Opera及Fidelio系統操作有一定認識
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera
知客 Hostperson (2128BR)
職位介紹 Key Responsibilities
以親切有禮的態度接待賓客
Greet restaurant guests in a warm, welcoming and courteous manner
為賓客編配座位及介紹餐廳
Make reservations and arrange table plans
具優質客戶服務技巧，良好溝通能力，熟習電話禮儀
Customer service orientated, excellent communication and interpersonal skills, good phone etiquette
須輪班工作
Able to work on shifts and be flexible regarding work schedules according to business demand
須履行上級所委派的工作
Assist and perform duties assigned by the superiors
職位要求 Competencies and Requirements
工作經驗：具最少二年於四、五星級酒店、酒吧或餐廳之客戶服務工作經驗
Experience: Minimum of 2 year customer service experience in a 4-5 star hotel, lounge or restaurant
教育程度：中學畢業或以上程度
Education: Secondary school diploma or equivalent
語言能力：操流利廣東話及普通話，略懂英語
Language Ability: Good Cantonese and Mandarin, basic English
電腦應用：懂Micros軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
初級調酒員 Junior Bartender (2129BR)
主要職責 Job Purpose
職位介紹 Key Responsibilities
須作好酒吧區域的款客擺設
Setup the bar for service
經常保持酒吧及所有硬件設備的清潔整齊
Clean and tidy the bar and equipment frequently
須作出倉存管理及控制每月存貨
Report stock levels and help control monthly inventory
保持菜單及飲品單的整潔
Keep menus and beverage lists in good condition
熟悉菜單及飲品單內各貨品，以便向客人作出介紹及推薦
Know and understand drink lists, menu items, products and services, and upsell alternatives
職位要求 Competencies And Requirements
工作經驗：具最少一年於酒店及餐廳，從事客戶服務的工作經驗
Experience: Minimum of 1 year related customer service experience in a hotel or restaurant
技能 / 證書：熟識各類飲品及酒吧運作，具簡單現金處理經驗
Knowledge/Certificates: Good product knowledge of beverages and bar operations; basic cash handling
教育程度：中學畢業或以上程度
Education: Secondary school diploma or above
語言能力：能操流利廣東話及普通話、一般英文
Language Abilities: Fluent spoken Cantonese and Mandarin, fair English
電腦應用：懂Micros電腦軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
申請方式：
請登入 https://www.wynncareersmacau.com/ 申請職位。
如有任何查詢，可於辦公時間星期一至五早上 9 時至晚上 7 時致電 8986 6222 或電郵至recruit@wynnmacau.com
