We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.
WHY WE WILL LOVE YOU
Proven experience in combining both process & results orientation successfully
Experienced in creating & implementing mid-term plans, setting budgets and following up goals.
Understanding of P&L accounts
Proven experience of being a valuable contributor to business unit results.
Ability to work across functions and influence a matrix organization
Experience in supporting managers in resolving performance and other people management issue
Self-reliant and motivated with proven ability to work as part of the team as well as independently.
Ability to identify need for and drive change within the unit.
Effective communication and relationship management experience.
Ability to communicate confidently and clearly in spoken and written English.
Facilitation skills.
WHAT YOU WILL BE DOING DAY TO DAY
Act as an HR and store HR business partner to the unit manager on all People topics
Prepare and review cost budget and execute process solutions to lower cost, increase operational efficiency and monitoring recovery process while safeguarding customer experience and corporate governance.
Formulate and execute people strategies and relevant store business plan which are operationally implemented and lived up to
Together with store manager, prepare and secure an up-to-date succession process plan by influencing managers to take the lead with special focus on developing talents and high-performing potentials
Be a good example of IKEA leadership in ways that express IKEA values within and outside IKEA, and together with unit managers’ help to safeguard and promote IKEA Culture
Prepare and deliver store learning & training plan, supported by the Learning & Development Manager and Competence Development Leader
Secure value base recruitment and deliver budget manpower plan for all functions
Responsible to implement co-worker relations plan that effectively manages all local interactions with co-workers
Lead and enforce cost effective contract terms are executed and reviewed properly and in compliance with local laws and regulation as well as Dairy Farm policies.
Secure IKEA to be a safe environment for our customers, suppliers, and coworkers by enforcing relevant rules, guidelines and standard operating procedures
TOGETHER AS A TEAM
Having passion about people and having a strong belief in individuals’ potential
Leading business through people
Steer the business towards long term growth and profitability
Constantly look for more effective ways of working
Interest in home furnishing and what it means for the people’s everyday life at home
COMPENSATION PACKAGE
44 work hours per week, 5 working days per week, Monthly Store Sales Incentive, Annual Fixed Bonus, Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, , Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path
Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference
Supervising the Customer Service team with the development, implementation, and maintenance of programs to achieve operational KPIs such as customer satisfaction, first-touch resolution, quality, productivity and case management.
Creates daily accountability for agents regarding the customer service scorecard.
Agent development – Provide soft skill coaching and continued business knowledge training to build and maintain required skill sets.
Assist in the on-job training of newly hired Service agents.
Participates in the planning and evaluation of root cause issues to increase continuous improvement in the field, determine and identify trends and make appropriate, timely recommendations to management.
Constantly trying to improve the customer experience by analyzing operational performance alongside your manager.
Reviewing the current customer service operation and helping your manager set up new processes to streamline and improve the customer experience.
Prepare productivity reports.
Other duties and responsibilities as assigned.
Working Location: Macao
Who is our Right Fit
Macau ID Holder
Diploma holder with 5 years or above in the contact center industry; or with extensive years of relevant experience
Minimum 2 years at supervisory level
Strong ability to deal with difficult people with excellent complaint handling skills
Excellent supervisory skills with demonstrated problem-solving capability and decision-making potential
Strong prioritizing and multitasking skills to work within tight deadlines
Good command of spoken and written Chinese and English
Proficient in computer skills, including MS Office and Chinese typing
Finance Officer
What You will be Doing
Ample development opportunities becoming a future-proof “Digitalized Professional Accountant”, by being the stakeholders in TECHFIN projects, robotic process automation process and business intelligence tools adoption
By developing your career in Authorized Employer of Hong Kong Institute of CPAs, Association of Chartered Certified Accountants, and CPA Australia, you will work with a dynamic and elite finance team in the most fast growing and innovative end-to-end Ecommerce platform in Hong Kong
As part of Finance Team, you will be one of the key drivers providing financial and analytical leadership to Finance team members as well as business partners. You will be responsible for numerical and analytical deliverables for internal reporting, business decision making and regulatory compliance purposes in a fast moving and high-growth environment. Process re-engineering is also inevitable for the automated financial reporting process
Who is Our Right Fit
Bachelor degree in Accounting or equivalent
4 years or up relevant working experience preferably with audit experience
Experience in account receivables management and control is must
Member of recognized accounting professional bodies, e.g. HKICPA/ACCA, is a plus
Proficiency in Excel/PowerPoint/PowerBI/Other BI tools will be advantageous
Self-motivated, energetic, well-organised, independent with good communication skills and able to work under pressure
Customer Service Officer (Signing Bonus - $6,000)
What You Will Be Doing
Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email
Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels
Collaborate closely with different stakeholders to ensure effective service delivery to customers
Support ad hoc projects to ensure smooth team operations.
Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)
8 days’ off per month
Working Location: Macao
Who is our Right Fit
Bachelor's Degree or above
Macau ID Holder
At least 1 year of customer service experience
Highly motivated and able to work independently with strong sense of responsibility
A good team player and desire to work in a team-oriented environment
Excellent command of English, Cantonese and Mandarin
Proficiency in Chinese word processing & MS Office is essential
Excellent service manner, positive thinking and willing to work under pressure are preferred
Candidates with more experience will be considered as Senior Customer Service Officer
Immediate available is highly preferred
At HKTV, we offer a competitive salary along with attractive talent benefits, including:
16 days of annual leave, plus marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave, and compassionate leave.
A five-day workweek with flexible hours before 10:00 AM for selected roles in our TKO office.
A 20% employee discount program.
Comprehensive medical and life insurance coverage.
Dental benefits and an attractive education partnership allowance.
Professional training and opportunities for career advancement.
Maintain accurate electronic spreadsheets for financial and accounting data.
Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
Complete period-end closing procedures and reports as specified.
Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
Follow all company policies and procedures; protect company assets; Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisor.
Job Requirement:
Degree holder in Finance or Accountancy or LCC Level II
At least 3 years’ relevant working experience
Strong analytical skill, proficiency with MS Excel
Mature, patient, well-organized and able to work independently
Good verbal and written communication skills (Cantonese/English).
Macau ID holders ONLY
Accounting Clerk
Job Responsibilities:
Perform the day to day processing of financial transactions to ensure that financial data are maintained in an effective, up to date and accurate manner
Follow up financial and accounting documents according to authorized instructions
Reconcile accounts payable and receivable
Issuance of Invoice/ Debit Note
Issuance of cheque Payment
Expense Accruals for Non-trade payable
Managing petty cash for expenses reimbursement
Provide administrative support in order to ensure effective and efficient office operations
Perform other related duties as required
Job Requirement:
Degree holder in Finance or Accountancy or LCC Level II
At least 3 years’ relevant working experience
Strong analytical skill, proficiency with MS Excel
Mature, patient, well-organized and able to work independently
Good verbal and written communication skills (Cantonese/English).
We are a listed jewellery group with retail outlets in Hong Kong, China, Macau and overseas. In light of our rapid business expansion, we are inviting candidates of high caliber to join our group.
Assist the Company to handle all aspects of sales functions, business plans and brand strategies, with an aim to achieve revenue targets via quality operations, customer service, market expansion, and aggressive marketing efforts
Monitor day-to-day operations performance and upgrade the Company’s standard from time to time in order to maximize sales and productivity, manpower efficiency and deliver quality customer service
Orders follow up and liaise with customers independently
Lead team to identify and develop business opportunities with both existing and target new customers
Provide market intelligence, in both customer and market side
Strong customer service, negotiation and sales skills
Lead, coach and motivate our Sales and Operation teams with company goals and policies
Mature, hardworking, sales oriented and aggressive
Proficiency in computer skill
Requirements
Experience in dealing with food products, catering, food service, and institutional clients in Macau is preferred
Minimum 5 years relevant working experience in which 3 years at managerial level
