Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.
As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.
We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!
(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)
Ample development opportunities becoming a future-proof “Digitalized Professional Accountant”, by being the stakeholders in TECHFIN projects, robotic process automation process and business intelligence tools adoption
By developing your career in Authorized Employer of Hong Kong Institute of CPAs, Association of Chartered Certified Accountants, and CPA Australia, you will work with a dynamic and elite finance team in the most fast growing and innovative end-to-end Ecommerce platform in Hong Kong
As part of Finance Team, you will be one of the key drivers providing financial and analytical leadership to Finance team members as well as business partners. You will be responsible for numerical and analytical deliverables for internal reporting, business decision making and regulatory compliance purposes in a fast moving and high-growth environment. Process re-engineering is also inevitable for the automated financial reporting process
Who is Our Right Fit
Bachelor degree in Accounting or equivalent
4 years or up relevant working experience preferably with audit experience
Experience in account receivables management and control is must
Member of recognized accounting professional bodies, e.g. HKICPA/ACCA, is a plus
Proficiency in Excel/PowerPoint/PowerBI/Other BI tools will be advantageous
Self-motivated, energetic, well-organised, independent with good communication skills and able to work under pressure
Customer Service Officer (Signing Bonus - $6,000)
What You Will Be Doing
Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email
Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels
Collaborate closely with different stakeholders to ensure effective service delivery to customers
Support ad hoc projects to ensure smooth team operations.
Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)
8 days’ off per month
Working Location: Macao
Who is our Right Fit
Bachelor's Degree or above
Macau ID Holder
At least 1 year of customer service experience
Highly motivated and able to work independently with strong sense of responsibility
A good team player and desire to work in a team-oriented environment
Excellent command of English, Cantonese and Mandarin
Proficiency in Chinese word processing & MS Office is essential
Excellent service manner, positive thinking and willing to work under pressure are preferred
Candidates with more experience will be considered as Senior Customer Service Officer
Immediate available is highly preferred
At HKTV, we offer a competitive salary along with attractive talent benefits, including:
16 days of annual leave, plus marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave, and compassionate leave.
A five-day workweek with flexible hours before 10:00 AM for selected roles in our TKO office.
A 20% employee discount program.
Comprehensive medical and life insurance coverage.
Dental benefits and an attractive education partnership allowance.
Professional training and opportunities for career advancement.
Set up in 2006, ShineWing Macau (“SW Macau”) composed of ShineWing (Macau) Certified Public Accountants and ShineWing Corporate & Advisory Services Limited is providing a wide range of professional services in auditing, accounting, taxation, corporate and business advisory aspects. Its clients are from banking, insurance, aviation services, warehouse and logistics, information technology, construction, catering, property management, investment, manufacturing, wholesale, retailing and education, etc.
SW Macau is also an independent member firm of ShineWing International (“SW”), a global network of professional firms specialized in auditing, taxation and advisory services with headquarter in Hong Kong. SW is a global network with over 12,000 people, including 580+ partners, in more than 95 offices across 19 regions, connecting and collaborating to take care of clients’ needs locally, nationally and internationally. SW is ranked 21st in terms of fee income and 18th in terms of total headcount among all top 30 networks globally according to the World Survey 2023 of International Accounting Bulletin (IAB).
We are looking for right candidates for the following posts:
To lead, participate in or support the performance of auditing & taxation services to clients.
Responsible for or participating in the work liaison with clients.
Requirements:
Degree in accounting or in other business studies
Audit & taxation experience in accounting firms is an advantage (candidates with more than 2 years of such experience may apply for the post of Senior Associate)
Able to work independently and interact effectively with team members or clients
Good interpersonal and organization skills
Good command of English
Currently taking examinations of the recognized accounting institutes is an advantage
To lead, participate in providing corporate and advisory services to clients as well as supporting other departments through analyzing data in laws, business and other aspects.
Requirements:
Degree in business related studies
Experience of corporate and advisory services in accounting firms or business advisory companies is an advantage (candidates with more than 3 years of such experience may apply for the post of Senior Associate)
Able to work independently and interact effectively with team members or clients
Good interpersonal and organization skills
Good presentation and communication skills, flexible and open attitude, strong customer service consciousness;
Application:
5-day work in a week, annual, examination and study leaves, education allowance, medicine allowance, double pay and discretionary bonus. We will provide on-the-job training, assistance in taking professional examinations and fast promotion for the right candidates. Please send full CV with the current and expected salary to hr@shinewing.com.mo.
