Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.
In the Macau SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macau with a diversified range of solutions for the protection of individual customers and companies.
8 + years of experience in life actuarial and at least 5 years of professional experience as a senior actuary
Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned
Solid experience in product development
Experience of working within the scope of the Solvency II Regime (European Framework)
Higher education in Mathematics, Actuarial Science or Statistics
Ability to communicate in English and at least one of the official languages (Portuguese or Chinese) (written and spoken)
理賠部 - 文員/高級文員 Claims Department - Clerk/Senior Clerk
Ref. no.: FM.07.102024
職位內容 Responsibilities
負責處理理賠部的日常工作
按照公司指引處理客戶保險索賠
輸入並管理客戶理賠資料及建立客戶檔案
及時回應客戶、保險經紀、代理及內部員工的理賠咨詢
為客戶提供優質和專業的客戶服務
處理其他上級委派的工作
Support daily operations of the Claims department
Settle and handle claims in accordance to the Company’s guidelines
Register, monitor and follow up with claims files
Handle claims enquiries from clients, brokers, agents and internal staff in a timely manner
Deliver quality and professional service to customers
Other ad hoc assignments assigned by the department supervisor
職位要求 Requirements
大學畢業或以上
良好中英文書寫及溝通能力
良好電腦操作技巧及熟悉Word 和Excel軟件操作及運用
優秀的溝通及人際交往能力
良好的分析及理解能力
以客戶為先、積極主動、願意學習
具備細心、積極、獨立的特質，並能在壓力環境中有效地完成工作
熟悉保險產品優先考慮
有辦公室行政工作經驗優先
University graduate or above
Good command of spoken and written English and Chinese
Good knowledge of PC applications, especially Word and Excel
Effective communication and interpersonal skills
Good analytical and comprehension skills
Customer-oriented, pleasant personality and willing to learn
Detail-oriented, proactive, independent, and able to work under pressure
Knowledge of insurance products is considered a plus
Experience in office administration is preferred
退休金部 - 主任/高級主任 Pension Fund Department - Officer/ Senior Officer
Ref. no.: FM.06.082024
職位內容Responsibilities
協助處理退休金部的日常工作
協助撰寫及檢閱監管及商業報告
與客戶合作夥伴建立並保持良好的關係
支援銷售流程及提供客戶服務
為合作夥伴及銀行職員提供培訓
及時回應客戶合作夥伴查詢
與內部保持緊密合作，確保提供優秀的服務
Support the daily operations of the Pension Fund department
Assist and prepare regulatory and business reports
Build and develop relationship with clients, intermediaries and partners
Support whole sales process and client service
Training support strategic partners and bank staff
Respond to client enquiries in a timely manner
Liaise and work closely with back office to ensure excellence in service delivery
職位要求 Requirements
大學畢業或以上，主修財務、金融或相關範疇
具有兩年或以上的投資、會計､或保險工作經驗
良好中英文書寫及溝通能力
具有效率之溝通及人際交往能力
勤奮、積極、主動並能在壓力下完成工作
熟悉辦公室電腦軟件操作，尤其PowerPoint 及Excel
University graduate or above in finance or related disciplines
Experience in investment, accounting, insurance field with minimum 2 years’ experience
Good command of spoken and written English and Chinese
Effective communication and interpersonal skills
Self-motivated, proactive, and able to work under pressure
Good knowledge of PC applications, especially PowerPoint and Excel
Manage the investment strategies and portfolios, including pension fund business, with support from external Asset Management Companies
Manage short-term investment balances and overall liquidity
Perform regular administration duties of all investment files
Organize regular investment reports and reviews, including quantitative and qualitative portfolio studies
Supervise treasury department on day-to-day operations including managing cash, premium collections and other payment functions
職位要求 Requirements
主修金融或相關專業資格之機構認可範疇. 持有CFA資格優先
5-8年上投資相關經驗
具良好的英文、中文(廣東話及普通話）語言能力
具有效率之溝通及人際交往能力
具有前瞻性思維，精通決策
勤奮、積極、主動並能在壓力下完成工作
熟悉辦公室電腦軟件操作，尤其PowerPoint 及Excel
A degree in finance or a relevant field from an accredited institution. CFA preferred.
Minimum 5 to 8 years of related experience
Good command of verbal and written English and Chinese (Cantonese and Mandarin)
Effective communication and interpersonal skills
Strategic thinker and proficient in decision-making
Self-motivated, proactive and independent and able to work under pressure.
Good knowledge of PC applications, especially PowerPoint and Excel
Information Technology Department – Officer / Sr Officer (Database Programmer)
資訊科技部 - 主任 / 高級主任
Ref. no.: FM.01.072023/ FM.02.012024
職位內容 Responsibilities
Develop key insurance products
Design and develop overall architecture of the DB according to the business needs
Collaborate with other developers and have strong desire to bring new ideas
Prepare functional and technical specifications
職位要求 Requirements
University graduate in the field of Information Technology or equivalent
Insurance knowledge (Life and non-life) is an advantage
Experience as a MS SQL Server developer or other mainstream DB providers
Able to build advanced SQL queries
Able to work with SSIS
Able to quickly grasp new concepts and apply them in different contexts
Skill in writing technical documents and specifications
Initiative, self-motivated, responsible and hardworking
Able to work under pressure and independently
Good command of written / spoken English
申請職位 Application
Interested parties please send a full resume with a recent photo to HR@fidelidade.com.mo OR submit it in our Office Address at Av. Praia Grande 567, BNU Building 14/F, Macau (China), Monday to Friday (09:00 – 17:30).
香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Sales Manager - CMB - Macau
Job Roles & Responsibilities:
Developing new revenue streams by identifying and selling innovative GPS solutions to a defined portfolio of clients, maximizing commercial profitability and relationship depth.
Adopt a need based advisory approach to understand customer requirements and share appropriate cash management solutions that meet those requirements.
Lead and coordinate effectively across key stakeholders and countries to response to RFP (tender) and develop appropriate solutions and proposals.
Derive strategic client account plans for growth names and build sustainable pipelines to grow fee and deposit balance.
Build strong relationship with the designated portfolio and deepen wallet shares through products and markets penetrations.
Creativity in driving and supporting sales initiatives cross-products, associations, ecosystem partners, etc. to grow new business in specific industry.
Formulate, support, and drive Wholesale Banking & GPS strategies, including participation in events, case study article writing, client testimonials, client planning and wallet sizing activities.
Collaborate with team members across the region in sales strategies, deal pipeline management and conversion techniques.
Support and contribute to the global and regional sales initiatives that align with the GPS and WSB strategies.
Work closely with the GPS Implementation, Integration and Client Service teams to ensure smooth transition of client mandate into realized revenues, as well as to provide ongoing coverage in response to clients’ evolving challenges and requirements.
Advise relationship management teams on updates of market trends, competitors’ landscape, regulatory changes etc. to help respond to emerging customer needs and opportunities.
Maintain comprehensive sales record in a timely manner to allow tracking of sales and business performance and sales quality.
Job Requirements:
Experience in corporate banking relationship management, cash management, global trade, global markets or equivalent
Solid demonstrated experience in a Sales or Relationship Management role in transactional banking, with experience working with Technology related clients an advantage.
Strong knowledge of cash management and clearing services, products and techniques.
Strong interpersonal and communication skills with the ability to build and maintain strong relationships with internal and external stakeholders.
Proven sales record with the ability to identify and meet customer needs through innovative client solutioning and structuring.
A proactive, self-driven nature, combined with a solid team- focused mindset.
Excellent business acumen and commercial awareness with the ability to organize data to deliver compelling client presentations.
A good understanding of the market, economic trends and regulatory environment.
Identify sales opportunities that address specific needs for our clients and managing from identification to point of sale and through post trade process and manage changes to processes as technology platforms evolve
Service a portfolio of Strategic and/or Focus clients, including Transactional clients where required and
Manage and develop trusted relationships with transactional clients, including those serviced over e-platforms for flow based business
Provide day to day sales coverage using the full suite of Corporate Sales offerings and support team members to do the same
Collaborate with other internal stakeholders, including Relationship Managers, Global Payments Solutions (GPS), and Global Trade and Receivables Finance (GTRF) , to service client needs and improve share of wallet
Drive efficiency and profitability by championing adoption and use of relevant service offerings to meet client needs, for example migrating transactional business to the self-service e-capability, coordinating with Corporate Risk Solutions (CRS) for more complex balance sheet structuring solutions, or identifying further opportunities for the offshore capability to support Corporate Sales
Work with Corporate Sales team to ensure all activities for their set of Strategic and Focus clients are executed in line with their agreed principles
Build and maintain business relationships with clients in assigned area of responsibility
Job Requirements:
Analytical aptitude in accordance with demands of the role (size of the organization, business knowledge process, compliance/risk nature of the function, intensity and diversity of change, competitive landscape for resources).
Strong understanding of the Corporate Sales business, its products, clients, systems and key processes.
Good understanding of Capital Markets, covering foreign exchange instruments (Spot, Options, Swaps, Forwards and Futures) and interest rate derivatives and an ability to understand & manage a diverse and sometimes complex, product set.
Hold relevant exams and qualifications to satisfy local and any cross border market regulations for non-advisory sales and trading activities.
Where applicable, experience managing a team with clear competencies in people & development, performance management, and high quality execution.
Finance Manager - Financial Reporting & Control – Macau
Job Roles & Responsibilities:
Manage financial reporting to Head office and regulatory reporting to Macau local regulator (the Monetary Authority of Macau) of The Hongkong and Shanghai Banking Corporation Limited, Macau Branch.
Manage preparation of semi-annual financial disclosures, annual statutory accounts publication and tax returns submission.
Manage finance operations including month end closing process, ensure accounts are controlled effectively and accounting entries are posted correctly, investigate exceptions in accounts and ensure timely escalation and rectification. Safeguard the bank from loss of reporting misstatement and deficiency in operation.
Handle internal and external audits and assurance reviews.
Responsible for maintaining documentation, reviewing and updating standard operating procedures.
Produce and analyse ad hoc management information requests.
Collaborate with stakeholders in Macau onshore and offshore centres.
Ensure ongoing seamless service delivery of reports to various stakeholders at agreed service levels.
Identify opportunities for process re-engineering / improvement and participate in change initiatives including system automation.
Keeping up to date with financial and regulatory reporting requirements.
Ability to meet timelines while maintain a high degree of accuracy and quality.
Pro-active approach in highlighting issues for timely resolution.
Provide support to deliver efficient and effective financial reporting and control.
Job Requirements:
A qualified professional / university graduate with Accounting or Finance discipline.
At least 5 years relevant work experience.
Prior experience in financial reporting and control function will be an advantage.
Preferably having knowledge and experience in IFRS and banking regulatory reporting requirements.
Flexibility, tenacity and ability to maintain enthusiasm on process re-design initiatives.
Self-motivated and capable of working as part of a team.
Very strong MS Office skills.
Detail oriented and possess strong analytical skills.
Strong interpersonal and communication skills, both written and oral, in English and Chinese.
Ability to work under pressure, report under tight deadlines and deal effectively with issues as they arise.
Operations Service Assistant (Global Payment Services) - DBS - Macau
Job Roles & Responsibilities:
Perform Payment activities within the Bank as may be assigned by manager / supervisor
Process IRM/ORM DD/TT/FPS/CO, daily returned cheques from Macau Clearing House, Clean Cheques Purchase/Collection and capture the relevant documents through relevant banking systems
Prepare telex advice for inward and outward clean cheques
Support bank wise and industry wise system user acceptance testing during working days &/or weekend
Receive, record, retrieve, scan & file Payment related instructions & documents from JLL or other internal parties
Maintain high level of accuracy and efficiency in tasks undertaken
Follow audit procedures, compliance policies and guidelines in order to avoid all potential risks
Support the development of a cohesive team.
Contribute to a positive and open working environment.
Proactively seek out opportunities to reduce direct costs and improve transaction efficiency
Job Requirements:
Must be self-motivated, proactive and flexible with an ability to deliver time-challenged and high-responsibility tasks.
Ability to digest complex policies and procedures
Analytical and detail oriented
Good command of English
Good team player with good communication and inter-personal skills.
By providing consistently high level or service delivery and efficiency to Premier and general banking customers.
By providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints efficiently and professionally.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
To contribute the continuous improvement of the Bank’s service & sales processes and standards
To support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Job Requirements:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC Life (International) Limited – Macau Branch
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
Promoting and enhancing the brand and image of HSBC Life and the Bank
Ensure that the service delivered by various branches are being benchmarked and are of top quality
Qualifications and Requirements:
University Degree Holder
Passed Insurance Intermediaries Qualifying Examination Paper 1 and 3
Minimum 3 years of working experience in Business development, client servicing or distribution support within banking or life insurance settings
Solid knowledge in Life Insurance Products
Strong coaching skills and strong business acumen
Solid knowledge in driving and implementing business strategy
Strong proficiency in Microsoft Office
Excellent Communications and Interpersonal Skills
Fluent in English, Cantonese and Mandarin
To be considered for this role, the relevant rights to work in Macau is required.
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
澳門保險股份有限公司 / 澳門退休基金管理股份有限公司 Macau Insurance Company Limited / Macau Pension Fund Management Company Limited
公司簡介：
Macau Insurance Company Limited and Macau Pension Fund Management Company Limited, subsidiaries of Dah Sing Financial Group, were established in Macau in 1984 and 2017 respectively. We are one of the largest insurance companies in Macau.
The successful candidate will be offered a highly competitive remuneration package that includes double pay, performance bonus, leave and various fringe benefits. Please send your résumé including present and expected salary to:
Human Resources Department Macau Insurance Company Avenida da Praia Grande No. 594, Edificio BCM, 7/F, Macau
