忠誠保險（Fidelidade – Companhia de Seguros, S.A.）是歐洲歷史最悠久的保險公司之一。忠誠保險是由 Fidelidade-Mundial 及 Império-Bonança 兩間保險公司合併而成，其公司起源於1808年。
忠誠保險自1999年起在澳門特別行政區開始發展人壽保險（包括私人退休基金）及非人壽保險業務。在澳門，忠誠保險積極為客戶提供最多元化的保險服務及為個人及企業客戶提供最佳的保障方案。
Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.
In the Macau SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macau with a diversified range of solutions for the protection of individual customers and companies.
Know more about us 了解更多: https://www.fidelidade.com.mo/
職位空缺 OPEN POSITIONS
精算部 - 首席精算師 Actuarial Department - Chief Actuary
Ref. no.: FM.08.102024
職位內容 Responsibilities
監督公司整體產品和精算職能如下：
編製精算估值報告
監督和管理公司的所有精算職能
為產品審批委員會和高級管理層提供戰略性的精算建議
制定和實施公司政策和程序
確保精算工作符合監管要求和法規
帶領公司精算團隊並提供指導和培訓
預測金融趨勢並分析相關風險
持續關注和分析保險業的發展趨勢
作為管理層去提供戰略規劃和參與決策制定
Oversee the whole product and actuarial functions with the following focus:
Preparation of actuarial valuation reports
Oversee and manage all actuarial functions of the company
Provide strategic actuarial advice to the product approval committee and senior management
Develop and implement company policies and procedures
Ensure compliance with all regulatory requirements
Lead the actuarial team and provide guidance and training
Prepare financial forecasts and analyze financial risks
Monitor and analyze trends in the insurance sector
Participate in strategic planning and decision-making at executive level
職位要求 Requirements
8年以上的人壽保險精算從業經驗，以及至少5年以上擔任高級精算職位
擁有以下專業精算資格：英國精算師 (FIA)、澳大利亞精算師 (FIAA)、北美精算師 (FSA) 或其他與上述專業精算組織相當及被澳門金融管理局所認可之資格
在產品開發方面擁有豐富的經驗
具有償付能力第二代（歐洲）框架下的工作經驗
大學畢業或更高學歷，主修數學、精算學或統計學專業等相關範疇
具備英文及澳門特別行政區任一種正式語文(葡文或中文) 書寫和口語能力
8 + years of experience in life actuarial and at least 5 years of professional experience as a senior actuary
Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned
Solid experience in product development
Experience of working within the scope of the Solvency II Regime (European Framework)
Higher education in Mathematics, Actuarial Science or Statistics
Ability to communicate in English and at least one of the official languages (Portuguese or Chinese) (written and spoken)
精算部 – 高級主任 / 主任 Actuarial Department - Senior Officer/ Officer
Ref. no.: FM.12.122024
職位內容 Responsibilities
協助產品和精算職能，重點如下:
開發支持更廣泛產品供應的精算框架和模型;
壽險的產品創新;
保單和責任估值和報告;
支持風險為資本的實施和相關分析
再保險採購和處理;
資產和負債管理;
風險管理;
數據分析
Assist in product and actuarial functions with the following focus:
Develop actuarial framework and models that support wider product offering;
Product innovation in life
Policy and liability valuation and reporting;
Support Risk-Based Capital implementation and related analyses
Reinsurance sourcing and handling;
Asset and liability management;
Risk Management;
Data analytics
職位要求 Requirements
擁有精算、統計、數學、工程、數據科學及其他定量學科的本科或更高學位
通過 SOA 精算考試或同等考試
2 年以上壽險或非壽險精算及 / 或產品相關工作經驗
精通中英文書寫及口語能力
Tertiary undergraduate or higher in actuarial, statistics, mathematics, engineering, data science and other quantitative degrees
Passing in Actuarial exams in SOA or equivalents
2+ years’ experience in life or non-life actuarial and/or product role
Proficiency in written and spoken English and Chinese
業務發展 - 高級主任 /銷售主任 Business Development – Senior Officer/ Sales Officer
Ref. no.: FM.02.042025
職位內容 Responsibilities
發掘並拜訪潛在的新客戶，介紹產品並發展新業務關係
制定並實施有效的銷售策略以實現業務目標
與現有客戶建立並維持關係，確保滿意度和客戶留存率
與市場部合作製作宣傳材料並開展活動以吸引新客戶
為客戶提供持續支持，及時解決任何查詢
Identify and visit potential new clients to present offerings and develop new business relationships
Develop and implement effective sales strategies to meet business targets
Build and maintain relationships with existing clients, ensuring satisfaction and retention
Collaborate with the marketing team to create promotional materials and campaigns aimed at attracting new clients
Provide ongoing support to clients, addressing any inquiries in a timely manner
職位要求 Requirements
大學畢業或以上，主修商業管理、金融、市場營銷或相關範疇
能夠建立和維護與客戶及合作夥伴的關係
有基本的投資知識
良好中英文溝通能力
良好的溝通及人際交往能力
歡迎應屆畢業生
University graduate or above in Business Administration, Finance, Marketing, or related disciplines
Ability to build and maintain relationships with clients and business partners
Possess basic investment knowledge
Good command of spoken English and Chinese
Good communication and interpersonal skills
Fresh graduate is welcomed
理賠部 - 高級文員/文員 Claims Department - Senior Clerk/ Clerk
Ref. no.: FM.07.102024
職位內容 Responsibilities
負責處理理賠部的日常工作
按照公司指引處理客戶保險索賠
輸入並管理客戶理賠資料及建立客戶檔案
及時回應客戶、保險經紀、代理及內部員工的理賠咨詢
為客戶提供優質和專業的客戶服務
處理其他上級委派的工作
Support daily operations of the Claims department
Settle and handle claims in accordance to the Company’s guidelines
Register, monitor and follow up with claims files
Handle claims enquiries from clients, brokers, agents and internal staff in a timely manner
Deliver quality and professional service to customers
Other ad hoc assignments assigned by the department supervisor
職位要求 Requirements
大學畢業或以上
良好中英文書寫及溝通能力
良好電腦操作技巧及熟悉Word 和Excel軟件操作及運用
優秀的溝通及人際交往能力
良好的分析及理解能力
以客戶為先、積極主動、願意學習
具備細心、積極、獨立的特質，並能在壓力環境中有效地完成工作
熟悉保險產品優先考慮
有辦公室行政工作經驗優先
University graduate or above
Good command of spoken and written English and Chinese
Good knowledge of PC applications, especially Word and Excel
Effective communication and interpersonal skills
Good analytical and comprehension skills
Customer-oriented, pleasant personality and willing to learn
Detail-oriented, proactive, independent, and able to work under pressure
Knowledge of insurance products is considered a plus
Experience in office administration is preferred
合規部 - 高級文員/ 主任 Compliance Department - Senior Clerk/Officer
Ref. no.: FM.01.042025
職位內容 Responsibilities
負責處理部份日常文書工作
準備及處理監管機構相關報告
協助提供與合規相關的培訓
協助處理及跟進投訴個案
協助處理AML/CFT 篩檢
處理直屬上級或主管委派之工作
Support Departmental daily clerical work
Prepare and process reports for regulators
Assist to provide compliance related training
Assist to manage and follow up complaints cases
Assist in AML/CFT screening
Perform any job duties assigned by reporting manager/supervisor
職位要求 Requirements
大學畢業或以上
3年或以上保險相關工作經驗優先
具保險法律法規知識
良好中英文書寫及溝通能力
具有效率之溝通及人際交往能力
積極、主動及獨立，並能在壓力下完成工作
熟悉辦公室電腦軟件操作
University graduate or above
3 years or above working experience in insurance field preferable
Knowledge of insurance regulatory preferable
Good command of verbal and written English and Chinese
Self-motivated, proactive, independent and able to work under pressure
Good knowledge of PC applications
管理委員會 - 秘書 Executive Committee - Secretary to Executive Committee
Ref. no.: FM.10.122024
職位內容 Responsibilities
直接向公司的管理委員匯報
為管理委員安排會議、業務預約、 商務行程等事宜
確保委員會文件的處理及記錄得到妥善管理
協助和準備會議議程、會議記錄和相關報告
行政支援管理委員會以提高工作效率
履行管理委員會臨時委派的其他職責
協助籌備公司活動
Direct report to the company’s Executive Committee
Manage and maintain executives’ schedules, appointments, and travel arrangements
Ensure proper organization of the Boards’ documents and records
Prepare and distribute meeting agendas, minutes, and reports
Support the Executive Committee with various administrative tasks to enhance productivity and efficiency
Handle ad-hoc tasks assigned by the Executive Committee
Assist with preparation of company activities
職位要求 Requirements
大學畢業或以上
擁有擔任高級管理層秘書經驗
優秀的中英文書寫及溝通能力，懂基礎葡語溝通優先考慮
較強的組織能力和時間管理技巧
熟練的 Microsoft Office 軟件操作及運用能力(Word, Excel, PowerPoint, Outlook, Teams, Zoom)
能夠謹慎處理機密資訊
能夠適應快節奏的工作環境
非常注重工作細節和準確性
積極主動地應對和解決問題，能夠平衡獨立工作和團隊合作的需求
University graduate or above
Proven secretarial experience to senior executives
Excellent verbal and written communication skills of spoken and written English and Chinese, knowledge in Portuguese is an advantage
Strong organizational and time management abilities
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Zoom)
Ability to handle confidential information with discretion
Flexibility and adaptability in a fast-paced environment
Strong attention to detail and accuracy in completing tasks
Proactive approach to problem-solving and the ability to work independently as well as in a team
投資部 - 首席投資總監 / 投資經理 Investment Department - Chief Investment Officer / Investment Manager
Ref. no.: FM.12.092023
職位內容 Responsibilities
在資產管理公司的支援下管理投資策略和投資組合，包括退休金業務
管理短期投資餘額和整體流動性
處理所有日常投資管理之文件
負責定期投資報告和檢閱，包括量性和質性投資組合的研究
監察庫務部日常運作包括現金管理、保費收付及其他付款職務
Manage the investment strategies and portfolios, including pension fund business, with support from external Asset Management Companies
Manage short-term investment balances and overall liquidity
Perform regular administration duties of all investment files
Organize regular investment reports and reviews, including quantitative and qualitative portfolio studies
Supervise treasury department on day-to-day operations including managing cash, premium collections and other payment functions
職位要求 Requirements
主修金融或相關專業資格之機構認可範疇，持有CFA資格優先
5-8年上投資相關經驗
具良好的英文、中文（廣東話及普通話）語言能力
具有效率之溝通及人際交往能力
具有前瞻性思維，精通決策
勤奮、積極、主動並能在壓力下完成工作
熟悉辦公室電腦軟件操作，尤其PowerPoint 及Excel
A degree in finance or a relevant field from an accredited institution. CFA preferred.
Minimum 5 to 8 years of related experience
Good command of verbal and written English and Chinese (Cantonese and Mandarin)
Effective communication and interpersonal skills
Strategic thinker and proficient in decision-making
Self-motivated, proactive and independent and able to work under pressure
Good knowledge of PC applications, especially PowerPoint and Excel
保單管理部 - 助理主任/ 高級文員 Policy Administration Department - Assistant Officer/ Senior Clerk
Ref. no.: FM.03.022025
職位內容Responsibilities
負責處理日常保單管理部工作
為客戶提供優質和專業的客戶服務
處理、輸入、更新和修改客戶之保單
錄入數據及建立檔案，確保能準確地維護客戶資料
處理直屬上級／主管委派之工作
Support departmental daily operation
Deliver quality and professional customer service to customers
Process, input, update and modify insurance policies
Conduct data entry and recordkeeping to ensure accurate maintenance of clients’ information
Perform any job duties assigned by reporting manager/supervisor
職位要求Requirements
高級文憑或以上程度
良好英文及中文（廣東話及普通話）的溝通及書寫能力
良好的分析及理解能力
細心、主動、獨立，並能在壓力下完成工作
良好溝通及人際交往能力良好電腦操作技能及文書處理能力，尤其Word 及Excel
熟悉非人壽保險產品優先考慮
有辦公室行政工作經驗優先
Higher diploma or above
Good command of verbal and written English and Chinese (Cantonese and Mandarin)
Good analytical and comprehension skills
Detail-oriented, proactive, independent, willing to learn and able to work under pressure
Effective communication and interpersonal skills
Good knowledge of PC applications, especially Word and Excel
Knowledge of general insurance products is considered a plus
Experience in office administration is preferred
庫務部 - 高級文員/ 文員 Treasury Department – Senior Clerk/ Clerk
Ref. no.: FM.03.042025
職位內容 Responsibilities
提供客戶服務，以專業的方式解答客戶查詢及要求
處理應收賬戶：收取、結算及記錄保單之相關收費
妥善收取保費，並正確向保單持有人/合資格付款人、代理人及經紀發出保單收據
處理付款（匯款/轉賬）及開發支票
維護適當的出納檔案和記錄
執行交易對賬並確保每日準確收款
處理日常事務並對數據進行驗證
處理銀行入數和戶口管理
通知客戶領取支票/文件或跟進電話
Provide counter service and answer customers enquiries and requests in a professional manner
Accounts receivable: Receive, settle, and record policy payments
Collect premium properly, and issue policy receipts to Policyholders / eligible payor, agents, and brokers correctly
Payment preparation (remittance/Transfer) and cheques issues
Maintain proper files and records of Cashier
Perform transaction reconciliation and verify the accuracy of daily collection
Process routine transactions and supports preliminary validation
Bank deposit execution and control
Provide notification to clients to pick up cheques/documents or ad hoc service calls
Requirements 職位要求
大學畢業
具一至兩年銀行出納員或相關職位之經驗，具會計知識優先
工作細心、卓越的客戶服務能力
良好的中英文口語和書面表達能力，能以中文及英文溝通 (有葡語基礎優先)
良好的團隊合作精神及積極的工作態度，能同時兼顧多項工作
精通電腦文書操作 (Excel, Word)
University graduate
Experience working within the insurance industry environments is preferred; Accounting knowledge is preferred
Attention to detail, Excellent customer service skills
Good command of English and Chinese, both spoken and written; Chinese and English speaker (Portuguese knowledge is an advantage)
Good team player with positive working attitude, Ability to multitask
Computer literate (Excel, Word, Access Database)
申請職位 Application
Interested parties please send a full resume with a recent photo to HR@fidelidade.com.mo OR submit it in our Office Address at Av. Praia Grande 567, BNU Building 14/F, Macau (China), Monday to Friday (09:00 – 17:30).
有興趣人士請將履歷連同近照電郵至 HR@fidelidade.com.mo 或於辦公時間 (週一至五，09:00-17:30) 親身提交至忠誠保險辦公室 - 澳門南灣大馬路567號大西洋銀行大廈 14 樓
*Personal data collected will be used for recruitment related purposes only.