客戶關係管理兼職數據助理 Part Time Data Assistant - Customer Relationship Management (ID:3903BR)
主要職責
職位介紹
建立活動工作流程及開發
分析及開發最佳的活動工作流程
協助發現及解決與工作流程相關的問題
維護數據管道以支援活動工作流程
精通Python、SQL
職位要求
Job Purpose
Key Responsibilities
To build the overall campaign workflow and development
Analyze and develop optimized campaign workflows
Assist to troubleshoot and resolve complex workflow-related issues
Maintain data pipelines to support campaign workflows
Competent in Python, SQL
Competencies and Requirements
Education: Undergraduate Year 4 student or above in Computer Science and Data Science
Language Ability: Good written and spoken English and Chinese
Computer Skills: Prior experience working with Python, SQL, or other machine learning/statistical tool are strongly preferred
企業資訊管理專員 Specialist - Enterprise Information Management (ID:3898BR)
Job Purpose
The EIM Campaign Specialist is responsible for supporting the CRM promotional campaigns, ensuring that all related data pipelines, Python scripts and campaign workflows running on the platforms (eg. Airflow, Adobe Campaign) are operational. This role involves supporting ETL processes to extract customer profiles and transactional data from various databases, including SQL Server, MongoDB, ClickHouse, and Redis etc. The specialist monitors data integrity, addresses inquiries from various departments, collaborates with marketing teams, and conducts quality assurance testing before production rollouts. The EIM Specialist will also address queries regarding CRM promotional campaigns from various departments and communicates vital information within the team while being available for on-call support and working shift schedules as required.
Key Responsibilities
Provide support for data integration processes to ensure seamless Extraction, Transformation, and Loading (ETL) of data from multiple sources
Ensure that all CRM promotional campaign scripts or workflow in the campaign platform like Airflow or Adobe Campaign etc are running smoothly and troubleshoot any issues that arise
Actively monitor and validate ETL processes to maintain data integrity and accuracy
Serve as the primary contact for inquiries related to CRM promotional campaigns from various departments
Collaborate with marketing teams to understand campaign requirements
Develop and execute test plans to validate data integration processes, ensuring all functionalities meet business requirements
Perform quality assurance testing on all campaign-related scripts and ETL processes before rollout to production
Maintain the performance of data warehouse/data lake environments by identifying and resolving conflicts or inefficiencies in data management
Communicate essential information within the team to foster collaboration and maintain the knowledge base about promotional campaign and the experience of the related support cases
Availability for on-call support during critical production issues related to CRM campaigns
Willingness to work on shift schedules as required to provide continuous support for CRM campaigns
Competencies and Requirements:
Experience: Minimum 1 years working in an IT related position
Education: Diploma or degree in Information Technology or a related field.
Language Ability: Multilingual capabilities in English, Mandarin, and Cantonese preferred.
Knowledge/Certificates:
Knowledge of SQL queries, SQL Server Integration Services (SSIS), Python programming are required
Understanding of database management systems and ETL (Extract, transform, load) framework
Experience with Airflow for workflow management are significant advantage
Strong analytical mindset with problem-solving aptitude
Ability to work under tight deadlines both independently and as part of a team
Willingness to learn new technologies and adapt to changing business needs
Familiar with IT processes and procedures
Excellent verbal and written communication skills
資訊科技營運專員 Specialist - IT Property Services (ID:3717BR)
主要職責
作為資訊科技中心的最前線聯絡人員，負責協助團隊成員作出解決電腦系統問題的支援服務，並為硬體和軟體系統提供技術支援。
職位介紹：
擔任資訊科技部門的代表，並滿足公司内部的需求
透過支援中心電話、電郵或其他通訊渠道，並迅速地處理詢問並提供解決方案
監察及維持服務紀錄，並確保完成支援服務
需對資訊科技部門的日常運作產生影響的問題作出及時更正及匯報
須與資訊科技相關的團隊協調安裝、設定及排除故障
根據資訊科技部門指引，確保設備獲得適當的檢查、記錄、分配、分發及處置
執行系統監控、檢查和預防性維護以維持服務的正常運作
職位要求
Job Purpose
The IT Property Services Specialist is responsible for contact ownership, provide first tier support and service request management through IT hotline, email or IT service counter. He/she is the front-line contact person for all internal business users on all issues related to IT systems and services, this position carries out duties to provide technical support on IT hardware, software and business systems.
Key Responsibilities
Serve as the representative of the Information Technology Division to drive customer (internal user) satisfaction
Provide IT technical support to our customers (internal user)
Handle user incident / service requests over telephone, email, live chat, direct interaction or any other available forms of communication
Maintain service request log and track all service requests till completion
Escalate a critical issue that might cause concern to IT management
Coordinate the installation, configuration and troubleshooting with relevant IT fulfillment team
Follow the instruction of the IT asset management process to ensure the IT equipment is checked, recorded, assigned, distributed and disposed properly
To perform system monitoring, health check and preventive maintenance to maintain services uptime
Competencies and Requirements
Experience: Minimum 1 year experience directly related to the duties and responsibilities specified. Proven track record in project implementation, deployment and business application support
Education: Diploma or degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred
Able to work on shift when required
Able to work in entertainment/integrated resort
Developer – Customer Relationship Management 客戶關係管理開發員 (3571BR)
Job Descriptions
Support marketing strategy campaigns by using and analyzing data, utilizing machine learning models, and building campaign workflows to enhance customer relationships with our target audiences
Assisting CRM Tech Senior Developer/ Senior Analyst in building campaign workflows based on business requirements
Assisting CRM Tech Senior Developer/ Senior Analyst in developing programs to perform automation & modelling tasks
Performing testing for campaign workflows, programs, automation tasks, etc.
Competencies and Requirements
Minimum 2-3 years of developer experience strongly preferred
Bachelor’s degree or above in Computer Science or IT related degrees
Fluent in written and spoken English and Chinese
Knowledgeable in programming, data analysis, and database manipulation skills
Prior experience working with Python, SQL are strongly preferred
機電設備助理項目經理 Assistant Project Manager (MEP) (ID:3842BR)
主要職責
與設施部的跨職能團隊緊密合作協調，確保永利澳門和永利皇宮的外部和內部工作流程順暢。品質保證並提供解決方案以標準化兩個物業之間的維護和操作程序。並對設備進行全面的能源審計以改進。
職位介紹
按照制定的維護計劃，確保中央機房和HVAC設備、公用事業分配網路、一般機械設備和電氣系統等的操作和維護工作。
定期檢查並確保技術人員的工作嚴格遵循既定的政策和程序，特別是關於安全問題。
對設施和設備進行全面的能源審計，以發現改善機會。
分析公用事業消耗資料並優化公用事業使用率。
促進主要操作系統（如冷凍水機組、電力、HVAC等）的永續運作。
職位要求
Job Purpose
Work closely and coordinate with cross functional teams within the organization to ensure smooth external and internal work flows for both WM and WP. Quality assurance and providing solution to standardize the maintenance and operation procedure among both properties. Conduct comprehensive energy audits of facilities and equipment to identify opportunities for improvement.
Key Responsibilities
Ensure the operation and maintenance works for the central plant and HVAC equipment, utilities distribution network, general mechanical equipment, and electrical systems etc. as per the developed maintenance program.
Conduct regular inspection and ensure works by technician follow strictly the established policies and procedures, especially in regards to safety issues
Conduct comprehensive energy audits of facilities and equipment to identify opportunities for improvement.
Analyze utility consumption data and optimize utilities usage.
To promote operating sustainability of major operation systems such as Chiller, Power, HVAC, etc.
Competencies and Requirements
Experience: Minimum of 5 years of supervisory experience in Engineering or relevant fields
Education: Mechanical or Electro-Mechanical Engineering diploma or equivalent
Language Ability: Good Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office (Experience with CAFM systems a definitive advantage)
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
客房部協調員 Housekeeping Administration Coordinator (ID:140BR)
主要職責：須為副管家提供行政、秘書及文書等的支援工作，協助及確保客房部運作順暢。
職位介紹：
職位要求：
Job Purpose: Provide secretarial and clerical support to the Assistant Housekeeper and help ensure the smooth operation of the Housekeeping Department.
Key Responsibilities
Prepares daily reports and relevant information for managers’ morning briefings.
Handles telephone calls, updates and follow-up logs for requests from team members.
Generates trace report for housekeeping and coordinates with Floor Supervisors or relevant team members for proper follow-up action and ensures all traces are completed accordingly.
Raises maintenance and all other job order requests for Housekeeping team members to the relevant departments.
Assists Floor Supervisors to reallocate room assignments for Guest Room Attendants via e-Housekeeping when required.
Competencies and Requirements:
Experience: Minimum of 2 years’ coordinator or related experience in a large organisation
Knowledge/Certificates: Basic Hospitality knowledge is preferred
Education: Secondary school diploma or above
Language Ability: Good English, Cantonese and Mandarin
Computer Skills: Basic MS Office (Word, Excel, PowerPoint and Outlook (Chinese and English)
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
縫紉員 Seamstress - Uniform Room (ID:436BR)
主要職責：須在主任的領導下進行修改，修補及檢查團隊成員的制服等工作，以及處 理團隊成員所提出的要求。
職位介紹
運用縫紉機進行制服的修改及修補等工作
為團隊成員量度制服，確保及時完成制服修補的工作
對於制服的回收及丟棄須保持準確的倉存記錄
職位要求
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222
廚房及洗衣房設備工程師 Engineer - Kitchen & Laundry (ID:3840BR)
主要職責
帶領技術團隊進行廚房和洗衣設備的維修和維護工作。確保高品質的維護工作按計劃進行並符合程序。協助經理管理團隊和工作計畫。
職位介紹
監督廚房和洗衣工程團隊進行所有廚房和洗衣設備的維護和維修工作。
規劃並分配工作訂單給技術人員，準備所需的文件和狀態報告供廚房及洗衣房經理/機械總監審查。
監控承包商的任何安裝、維修、維護和裝修工作，確保工作品質、程序和安全符合永利的標準。
執行工程的質量控制機制，包括健康和安全、維修保養、服務標準、化學品的使用和工具、設備的維護和處理
提出設備或工作程序的改進方案，以提高服務水平、生產率和降低成本
職位要求
工作經驗: 最少五年廚房和洗衣房設備維修經驗，且具兩年任職主任的工作經驗
技能 / 證書: 對於廚房和洗衣房的設備、工具和維修有深入的了解，熟悉建築行業、建築法規和本澳政府規章
教育程度: 大專畢業或以上程度
語言能力: 能操良好廣東話和英語(能操普通話者優先)
電腦應用：熟識微軟辦公軟件(認識BMS/CMMS系統者優先)
Job Purpose
To lead a team of technicians to perform repairs and maintenance of kitchen and laundry equipment. Ensure high-quality maintenance works are carried out on schedule and in accordance with procedures. Assist the Manager to manage the team and the work plans.
Key Responsibilities
Supervise the kitchen and laundry engineering team to carry out maintenance and repair works for all kitchen and laundry equipment
To plan and assign work orders to technicians and prepare the required documentation and status reports for manager/assistant director review
Monitor any installation, repair, maintenance works, and renovation works by contractors, to ensure work quality, procedures and safety are as per Wynn’s standards
Execute quality control mechanisms for Engineering, including health and safety, repairs and maintenance, service standards, use of chemicals and tools, equipment maintenance and handling
Propose improvement to installations or work procedures that lead to an increase of service level, productivity or cost reduction
Competencies and Requirements
Experience: Minimum of 5 years kitchen and laundry maintenance experience, with 2 years in supervisor level
Knowledge/Certificates: Deep knowledge of kitchen and laundry equipment, tools and maintenance. Knowledge of a range of building trades, building codes and local government regulations
Education: Diploma or above
Language Ability: Good Cantonese and English (Mandarin an advantage)
Computer Skills: MS Office (BMS/CMMS systems an advantage)
貴賓服務副經理Assistant Manager - VIP Services (ID:188BR)
Job Purpose
Manage the daily operations of the VIP Services Team. Ensure the VIP guest experience is memorable by motivating Team Members to exceed guests’ expectations.
Key Responsibilities
Supervise VIP Services Team and coordinate with other related departments (Bell, Door & Valet and Front Office) to deliver high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience
Inspect VIP guestrooms, ensure VIP suites are prepared for guests’ arrival and special requests are followed up
Know and understand the resort’s facilities and services
Monitor guests’ preference profiles and track their likes and dislikes
Competencies And Requirements
Experience: Minimum of 2 years’ restaurant or in-room dining experience and 1 year’s supervisory experience
Education: Secondary school diploma or above
Language Ability: Fluent English, Mandarin and Cantonese
Computer Skills: Basic MS Office
代客泊車員 Valet Attendant - Bell, Door & Valet (ID:101BR)
主要職責
須負責以安全及有條理地停泊賓客的車輛，並為賓客提供專業及有禮的服務。
職位介紹
須遵守交通規則並安全駕駛
安全及妥善地停泊賓客的車輛
小心保管車輛的鑰匙
須履行高級代客泊車員所委派的工作
職位要求
Job Purpose: Park guest vehicles in a safe and orderly manner and provide efficient, professional and courteous service to all guests.
Key Responsibilities
Park guests’ cars safely and properly
Secure the keys of parked cars
Assist and perform duties assigned by the Lead Attendant
Competencies and Requirements:
Experience: Minimum of 2 years’ driving experience; 1 year customer service or valet parking experience preferred
Knowledge/Certificates: Valid Macau driving license
Education: Secondary school or equivalent
Language Ability: Good Cantonese and Mandarin; English an advantage
Computer Skills: Basic
收益監控審計員 - 財務 Auditor - Income Control - Finance
主要職責
主要負責收集及審核公司所有與收入相關的事項，須確保收入記錄準確無誤；此外，亦須定期向上級匯報不一致之處、監控及分析娛樂場的相關文件，包括合併每更報表及每日總收入與貨幣交易的日常報告等工作。
職位介紹
• 主要負責娛樂場及賬房的收入進行日常審計工作
• 按部門及政府條例規管下為各項娛樂場收益進行審核及匯報
• 須製作日記賬、每日運作報告、調節表及審核文件(看實際收益是否與數據吻合)等
職位要求
工作經驗：具會計或金融業工作經驗者優先考慮
教育程度：須持會計學、經濟學學士或相關商科學歷優先考慮
技能 / 證書：熟悉審計工作
語言能力：操及寫流利英語、廣東話及普通話
電腦應用：熟識MS Office操作
Job Purpose
Responsible to compile and audit all income related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis, control documents, consolidate shift reports and prepare regular revenue report against the monetary transaction.
Key Responsibilities
• Perform daily audit on Table games, Slots, Cage, VIP Services and Promotion.
• Audit and report all Revenue in accordance with Departmental and Regulatory Standards.
• Prepare journals, daily operating report, reconciliation and review documentation for compliance.
Competencies And Requirements
Experience: Experience in accounting, finance or related business field experience preferred
Education: Bachelor degree in Accounting, Finance or related business field preferred
Knowledge/Certificates: Proficient in auditing knowledge and techniques
Language Ability: Good written and spoken English and Chinese
Computer Skills: Proficient in MS Office
高級資料庫分析員 - 財務 Senior Database Analyst - Finance
主要職責
利用公司的資料庫去提供準確的資料給管理層。
職位介紹
• 利用資料庫的數據去準備定期報告
• 須編寫和更新數據，並維護資料庫
• 負責潛在客人和市場的分析
• 報告潛在的衝突、系統錯誤或糾正錯誤信息
• 根據發現的問題，提供相應可行的解決方案
職位要求
工作經驗：具至少3年資料庫分析或計劃的工作經驗優先考慮
技能 / 證書：須了解資料庫及數據分析
教育程度：須持資訊系統、經濟學學士或相關商科學歷優先考
語言能力：能流利地操與寫作廣東話/普通話及英語
電腦應用：精通Excel, Power BI, AS400應用程式以及SQL資料庫技巧
Job Purpose
Mine the Company’s databases to provide information to management.
Key Responsibilities
• Prepare reports on a regular basis utilizing data from the player tracking system and other systems utilized on property
• Ability to write and update code, maintain database systems
• Analyse customer productivity reports and player segments
• Report potential conflicts, system errors or misinformation
• Provide feasible solutions based on problem findings
Competencies And Requirements
Experience: Minimum of 3 years’ database analysis and/or programming experience and be able to understand and work within that environment
Knowledge/Certificates: Must have an understanding of database structures and data mining technologies
Education: Bachelor degree in IT, Finance, or related business field is required
Language Abilities: Excellent in both written and spoken English, Cantonese/Mandarin
Computer Skills: Advanced Excel, Power BI, AS400 applications and SQL programming
客戶關係管理高級分析員（活動自動化和開發）Senior Data Analyst (Campaign Automation and Development) (永利澳門)(ID:3787BR)
主要職責
職位介紹
分析業務需求並運用批判性思考來發展最佳化的活動工作流程
使用Python 和SQL 設計和實作強大且可擴充的工作流程解決方案
設定和設定 Airflow 環境以簡化工作流程管理
與跨職能團隊合作，收集見解並使工作流程開發與業務目標保持一致
主動識別流程改善領域並提出資料驅動的解決方案
開發和維護資料管道以支援活動工作流程
持續監控並優化工作流程效能，以確保最高效率
檢視並解決與工作流程相關的複雜問題
根據業務需求和技術可行性向利害關係人提供專家指導和建議
記錄工作流程並維護全面的技術規範
職位要求
工作經驗：
知識及証書：
Job Purpose
Key Responsibilities
Analyze business requirements and apply critical thinking to develop optimized campaign workflows
Design and implement robust and scalable workflow solutions using Python and SQL
Set up and configure Airflow environments to streamline workflow management
Collaborate with cross-functional teams to gather insights and align workflow development with business objectives
Proactively identify areas for process improvement and propose data-driven solutions
Develop and maintain data pipelines to support campaign workflows
Continuously monitor and optimize workflow performance to ensure maximum efficiency
Troubleshoot and resolve complex workflow-related issues
Provide expert guidance and recommendations to stakeholders based on business needs and technical feasibility
Document workflow processes and maintain comprehensive technical specifications
Competencies and Requirements
Education:
Working Experience:
3-5 years of experience in developing workflows and data pipelines, with a focus on business process optimization
Experience with marketing automation platforms and data visualization tools
Proven track record of driving process improvements and delivering measurable business results
Work experience in Integrated Resort strongly preferred
Knowledge/Certificates:
Strong proficiency in Python programming and SQL
Experience with Airflow setup, configuration, and optimization
Familiarity with Linux operating systems and development tools like VSCode
Knowledge of DevOps platforms and practices
Knowledge of agile development methodologies and experience working in a Scrum environment
Language Abilities: Fluent Cantonese, Mandarin, and good English
Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field
Computer Skills: Proficient in MS Office
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
財務分析員 Financial Analyst (永利澳門) (ID:2545BR)
Job Purpose:
Key Responsibilities:
Complete the daily, weekly and monthly reports of key performance indicators and market trends
Maintain and design department’s statistical databases
Understanding of industry and environment, math and theory, company’s P&L statements and IT systems
Assist with ad-hoc and special projects
Other duties and responsibilities assigned
Competencies and Requirements:
Experience: 2 years finance experience
Education: Bachelor degree in Finance, Accounting, Actuarial or Business
Language Ability: Good written and spoken English and Cantonese
Computer Skills: Proficient in MS Office (advanced Excel), PeopleSoft, Cognos and AS400 applications is an advantage
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR)
主要職責：負責以專業及有禮的態度與賓客互動並招募新會員；向賓客提供會員優惠資訊和執行其他會員事務。
職位介紹：
職位要求：
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222
Executive Director - Public Relations (Req ID: 3769BR)
Job Purpose:
We are seeking a dynamic and experienced calibre to lead our efforts in promoting Wynn as a one of a kind destination with a clear focus on penetrating the mainland China market, responsible for developing and implementing strategic public relations initiatives to enhance the reputation and visibility of Wynn. A strong background in public relations, marketing, and communications, with enriched connection and resource of China media outlets and influencers, and a proven track record of successfully promoting and positioning brands in the Chinese market are strongly desired
Key Responsibilities:
Develop and implement holistic PR and Communications strategies and campaigns to increase brand awareness and drive targeted customers.
Plan and devise media budget allocation.
Establish Wynn as a destination for targeted customers, with a focus on promoting our on-property experience and F&B outlets by creating compelling activities, content and messaging tailored to the Chinese market.
Owned and be able to further foster tight and positive relationships with China media outlets, journalists, influencers and industry partners, to secure press coverage and endorsements, which involves establishing and maintaining regular contact with key media representatives, pitching stories and press releases, and coordinating interviews and media coverage.
Secure Top industry awards while explore and expand presence in broader award scenes.
Plan and execute media events, press conferences, media fam trips, roadshows in China and other PR activities to showcase the brand's offerings.
Monitor and analyse PR metrics to measure the effectiveness of campaigns and make data-driven decisions to optimize results.
Manage a team of PR professionals and external agencies to execute PR campaigns and initiatives, while collaborate with internal teams, including marketing, sales, and operations, to ensure alignment and consistency in messaging and branding with overall business goals.
Ensure that all communication materials are aligned with brand standards and effectively convey the intended message to the Chinese audience.
Act as brand spokesperson where appropriate, take responsibility for handling the crisis communications component of crisis management.
Stay up-to-date on industry trends, market insights, and competitor activities to identify opportunities for growth and differentiation, and to ensure the company remains competitive and relevant in the market.
Competencies and Requirements:
Education: Bachelor’s degree in marketing, Communications, or related discipline
Experience: Minimum of 8 years of proven experience in digital marketing, public relations, or related roles, preferably with a focus on the China market.
Knowledge/Certificates:
Enriched connection and resource of China media outlets and influencers are highly desirable, strong interpersonal skills with the ability to further build and maintain relationships with key stakeholders, media outlets, influencers, and partners.
In-depth knowledge of China media landscape and Chinese social media platforms, including WeChat, WeChat Video channel, RED, and Weibo is a plus.
Familiarity with China's e-commerce landscape, including social commerce, Dianping and OTAs.
Strong understanding of Chinese consumer behaviour, cultural nuances, and market trends.
Demonstrated ability to develop and execute successful marketing strategies and campaigns.
Analytical mindset with proficiency in using data and analytics tools to measure campaign performance and make data-driven decisions.
Experience in organizing media fam trips and media visit trips.
Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
Strong leadership skills with the ability to collaborate effectively with cross-functional teams and external partners.
Experience in content marketing and developing content strategies is preferred.
Language Ability: Excellent written and verbal communication skills in both English and Mandarin.
Work Location: Wynn Macau
Security Officer 保安員 30BR
Job Purpose
Key Responsibilities
Respond to disturbances and Control Room dispatches
Approach people who are engaged in prohibited activities
Take preventative actions to avoid loss, damage or accident
Report emergencies promptly to management
Direct traffic inside and outside the property
Competencies And Requirements
Experience: Previous security or surveillance experience an advantage
Education: Secondary school diploma or equivalent preferred
Language Ability: Good Cantonese and Mandarin
Computer Skills: Basic
主要職責
職位介紹
須時常保持警惕及預測所潛在的問題
須採取預防措施以避免造成任何損失、損壞或意外
及時向管理部門報告所有緊急情況
維持娛樂場內外的秩序
職位要求
F&B Culinary - 意大利餐主廚 Chef de Cuisine - Italian Cuisine (3574BR)
Key Responsibilities
To oversee and manage the kitchen’s daily operations cost-effectively and efficiently within budget
Monitor the quality of food production and consistency on a daily basis
Create monthly and seasonal menus in cooperation with the Restaurant Manager
Develop and implement an innovative business strategy to maximize revenue and productivity
Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
Competencies and Requirements
Experience: Minimum of 10 years’ Italian Culinary experience in luxury 5-star hotels or restaurants with exceptional dining experiences
Knowledge/Certificates: Excellent product knowledge of Italian Cuisine
Education: Secondary school diploma or equivalent
Language Ability: Good English, Cantonese and Mandarin
Computer Skills: Basic MS Office skills
F&B Stewards - 管事員 Steward (38BR)
職位介紹
職位要求
Key Responsibilities:
Clean, wash and store crockery, pots and glassware
Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings
Use, handle and store cleaning chemicals correctly
Remove and dispose of kitchen garbage
Competencies and Requirements:
Experience: 1 year as a kitchen worker an advantage
Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage
Education: Primary school or above
Language Ability: Good Cantonese, Mandarin or English
Tea Sommelier 侍茶師 (3172BR)
Job Description:
Select high-quality Chinese teas to serve at the resort’s restaurants and F&B outlets
Purchase, receive and manage the teas and maintain an inventory of popular, high-quality and profitable teas
Compile the tea list
Coordinate with restaurants and F&B outlets to develop tea lists that match menus and promotions
Practice tea and food matching
Control tea expenses and research ways to generate more revenue
Accept any other duties and responsibilities assigned by the Beverage Director
Competencies And Requirements:
Experience: Minimum of 3 years’ working experience in the tea industry, beverage management experience an advantage
Knowledge/Certificates: Familiar with tea growing and brewing, terminology, ceremony, taste and history of different tea types.
Education: Secondary school diploma or equivalent
Language Abilities: Fluent Cantonese and Mandarin, basic English
Computer Skills: Proficient in MS Office
主要職責：
職位要求：
學廚 - 餐飲 Commis - Food & Beverage (1226BR)
主要職責 Job Purpose
職位介紹 Key Responsibilities
準備生肉，魚及蔬菜
Prepare raw meat, fish and vegetables
準備配菜
Unload deliveries into stockroom and rotate products to avoid spoilage
卸載產品並運送到倉庫，以避免損壞
Coordinate with other Western kitchens to share and purchase inventory
保持醬汁處於良好狀態
Clean and tidy the kitchen and cookware
協助廚師長於廚房內的食物分佈
職位要求 Competencies and Requirements
工作經驗：具最少兩年於四、五星級西式餐廳的廚房工作經驗
Experience: Previous kitchen experience an advantage
技能 / 證書：對意大利式菜餚瞭如指掌；精通刀切技術
Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage
教育程度：中學畢業或等同學歷
Education: Secondary school or equivalent
語言能力：能操良好英語
Language Abilities: Good Cantonese and English
前堂接待員 - 酒店 Service Agent - Front Office (12BR)
主要職責 Job Purpose
前堂接待員主要負責所有前堂相關的職能，包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。
The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.
職位介紹 Key Responsibilities
使用尊貴的歡迎語句款待來賓，並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度，公平地對待每一位客人
Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.
確保時常保持出眾的專業態度以維護酒店服務標準，儀表、舉止及服務須達致永利及福布斯的最高服務標準
Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.
確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人
Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.
須注意所有細節，了解酒店每天的最新情況，為客人提供報價及推廣建議
Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.
熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等
Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.
職位要求 Competencies and Requirements
工作經驗：具最少一年於四至五星酒店擔任前堂接待員工作經驗
Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel
教育程度：須持畢業文憑或相等學歷，主修酒店管理及旅遊學士學位者優先考慮
Education: Diploma or equivalent; major in Hospitality or Tourism preferred
技能 / 證書：懂處理現金交易及基本會計知識
Knowledge/Certificates: Cash handling and basic accounting
語言能力：能操及寫流利廣東話、普通話及英語，懂其他國家語言者優先考慮
Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage
電腦應用： 熟識Ms Office軟件操作，對Opera及Fidelio系統操作有一定認識
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera
知客 Hostperson (2128BR)
職位介紹 Key Responsibilities
以親切有禮的態度接待賓客
Greet restaurant guests in a warm, welcoming and courteous manner
為賓客編配座位及介紹餐廳
Make reservations and arrange table plans
具優質客戶服務技巧，良好溝通能力，熟習電話禮儀
Customer service orientated, excellent communication and interpersonal skills, good phone etiquette
須輪班工作
Able to work on shifts and be flexible regarding work schedules according to business demand
須履行上級所委派的工作
Assist and perform duties assigned by the superiors
職位要求 Competencies and Requirements
工作經驗：具最少二年於四、五星級酒店、酒吧或餐廳之客戶服務工作經驗
Experience: Minimum of 2 year customer service experience in a 4-5 star hotel, lounge or restaurant
教育程度：中學畢業或以上程度
Education: Secondary school diploma or equivalent
語言能力：操流利廣東話及普通話，略懂英語
Language Ability: Good Cantonese and Mandarin, basic English
電腦應用：懂Micros軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
初級調酒員 Junior Bartender (2129BR)
主要職責 Job Purpose
職位介紹 Key Responsibilities
須作好酒吧區域的款客擺設
Setup the bar for service
經常保持酒吧及所有硬件設備的清潔整齊
Clean and tidy the bar and equipment frequently
須作出倉存管理及控制每月存貨
Report stock levels and help control monthly inventory
保持菜單及飲品單的整潔
Keep menus and beverage lists in good condition
熟悉菜單及飲品單內各貨品，以便向客人作出介紹及推薦
Know and understand drink lists, menu items, products and services, and upsell alternatives
職位要求 Competencies And Requirements
工作經驗：具最少一年於酒店及餐廳，從事客戶服務的工作經驗
Experience: Minimum of 1 year related customer service experience in a hotel or restaurant
技能 / 證書：熟識各類飲品及酒吧運作，具簡單現金處理經驗
Knowledge/Certificates: Good product knowledge of beverages and bar operations; basic cash handling
教育程度：中學畢業或以上程度
Education: Secondary school diploma or above
語言能力：能操流利廣東話及普通話、一般英文
Language Abilities: Fluent spoken Cantonese and Mandarin, fair English
電腦應用：懂Micros電腦軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
申請方式：
請登入 https://www.wynncareersmacau.com/ 申請職位。
如有任何查詢，可於辦公時間星期一至五早上 9 時至晚上 7 時致電 8986 6222 或電郵至recruit@wynnmacau.com
