香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited

Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

職位空缺 JOB OPENINGS:

1. Business Development Manager – CMB – Macau

Principal Responsibilities:

Establish new client relationships and strengthen existing ones
Communicate new products and propositions to clients
Identify potential trade financing opportunities in the market and escalate these where appropriate to cater for client demand
Manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships
Work with Client Implementation Services in a timely fashion to ensure an efficient transition process for complex clients
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise

Job Requirements:

Bachelor Degree in Finance, International Trade, Business or related discipline
Extensive knowledge of global trade and receivables finance, services, products and techniques
Good understanding of the market trends, competitive environment and regulatory environment
Detailed knowledge if Credit and Risk including techniques to mitigate risk
Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Ability to interact with business customers at all levels
Good interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent communication skills, including written, verbal, and the ability to deliver compelling presentations in English, Cantonese and Mandarin

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=222004

2. Sales Manager - CMB - Macau

Job Roles & Responsibilities:

Developing new revenue streams by identifying and selling innovative GPS solutions to a defined portfolio of clients, maximizing commercial profitability and relationship depth.
Adopt a need based advisory approach to understand customer requirements and share appropriate cash management solutions that meet those requirements.
Lead and coordinate effectively across key stakeholders and countries to response to RFP (tender) and develop appropriate solutions and proposals.
Derive strategic client account plans for growth names and build sustainable pipelines to grow fee and deposit balance.
Build strong relationship with the designated portfolio and deepen wallet shares through products and markets penetrations.
Creativity in driving and supporting sales initiatives cross-products, associations, ecosystem partners, etc. to grow new business in specific industry.
Formulate, support, and drive Wholesale Banking & GPS strategies, including participation in events, case study article writing, client testimonials, client planning and wallet sizing activities.
Collaborate with team members across the region in sales strategies, deal pipeline management and conversion techniques.
Support and contribute to the global and regional sales initiatives that align with the GPS and WSB strategies.
Work closely with the GPS Implementation, Integration and Client Service teams to ensure smooth transition of client mandate into realized revenues, as well as to provide ongoing coverage in response to clients’ evolving challenges and requirements.
Advise relationship management teams on updates of market trends, competitors’ landscape, regulatory changes etc. to help respond to emerging customer needs and opportunities.
Maintain comprehensive sales record in a timely manner to allow tracking of sales and business performance and sales quality.

Job Requirements:

Experience in corporate banking relationship management, cash management, global trade, global markets or equivalent
Solid demonstrated experience in a Sales or Relationship Management role in transactional banking, with experience working with Technology related clients an advantage.
Strong knowledge of cash management and clearing services, products and techniques.
Strong interpersonal and communication skills with the ability to build and maintain strong relationships with internal and external stakeholders.
Proven sales record with the ability to identify and meet customer needs through innovative client solutioning and structuring.
A proactive, self-driven nature, combined with a solid team- focused mindset.
Excellent business acumen and commercial awareness with the ability to organize data to deliver compelling client presentations.
A good understanding of the market, economic trends and regulatory environment.
Tertiary qualification in a relevant discipline.
Fluency in English, Cantonese and Mandarin.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=229158

3. Product Manager, Global Payments Solutions - CMB - Macau

Job Roles & Responsibilities:

Local product ownership, new product development and roll out. Lead development of product and project plans to support the strategy execution and ensure the product is designed to meet customer needs and is aligned to the global GPS strategy.
Perform product performance analysis on a regular basis; provide directional change and drive optimization initiatives where needed; execute product development, approval of new features, enhancements, pilots.
Manage and maintain the Global Product Inventory (GPI) and ensure the product is sold to the designated client base only.
Understand existing pricing tariff and own the annual certification of all relevant fees aligned to GPS strategies and undertake market research to ensure pricing is still competitive and relevant.
Ensure that any new price points or changes to prices are approved/noted at the relevant governance forums and align to the LOB’s Pricing Principles and Guidelines.
Act as the First Line of Defense - identify, assess, and monitor key product risks; embed relevant product specific recommendations from first, second and third line of defense
Ensure product documentation is regularly reviewed with appropriate stakeholders as part of the product review cycle and the product is in line with local regulation and regional regulations where applicable.
Understand and manage product distribution network, roles and responsibilities of those involved, including third party providers (internal/external) and channels that are used in relation to the product (e.g. Internet Banking, Telephone Banking); establish an up-to-date product collateral (training material, internal/external factsheets etc); establish a periodic training routine for front line, service and onboarding teams.
Facilitate internal / external comparison of product features (as appropriate) and establish mechanisms to obtain ‘Voice of Customer’ information (e.g. customer surveys, analysis of complaints etc.) to input new product development and evolution of existing features.
Marketing and though-leadership. Create and respond to media or marketing opportunities to promote HSBC’s leading position in payments and liquidity management.

Job Requirements:

An agile self-starter (‘learning-by-doing’ attitude), with a curious mindset and strong eye on detail.
Lateral thinker with strong analytical and good problem-solving skills.
A good understanding of the market, economic trends and regulatory environment.
A proactive, self-driven nature, combined with a solid team-focused mindset.
A team-worker with effective interpersonal skills and stakeholder management skills.
Ability to effectively work in a diverse and multicultural team with remote working arrangement. Effective communicator across all levels, functional groups and geographies with the ability to organize data to deliver compelling presentations.
Minimum 3 years of experience in B2B/Wholesale Payments, Cash Management, or Transaction Banking required. Additional experience gained from DeFi, digital currencies & assets, central banks, stock and securities exchanges, fintechs, and wallet or card scheme settlement would be an advantage.
Tertiary qualification in a relevant discipline.
Experience in product management, client management, business transformation or operations and cash management is desirable.
Proficiency in MS Office, Word, Excel and PowerPoint.
Language proficiencies. Must have excellent English and Chinese verbal and written communication skills; mastery of one or more Asian languages would be an advantage.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=186396

4. WPB Operations Manager, Macau

Job Roles & Responsibilities:

Act as independent party in order to properly contribute in the risk identification and mitigation.
Identify any possible compliance deficiencies related to WPB operations and proactively recommend corrective actions.
Manage WPB operational risk in accordance with HSBC and regulatory requirements and policies.
Streamline process to achieve efficiency gain through automation, standardization, and channel migration.
Assist Head of WPB in overseeing day-to-day WPB operations to identify opportunities to improve operation and process efficiency at WPB level.
Assist Head of WPB in, building Financial Crime risk adverse culture and identifying operational risk control
Monitor the implementation BCM (Business Continuity Management) measures and conduct annual review as per guideline to ensure critical processes must be resumed to prevent business disruption.
Assist Head of WPB in overseeing the TPEM activities and regulator/group internal reporting
Take up the BIRO (Business Information Risk Officer) & CITRO (Cyber, Information and Technology Risk Officer) roles in WPB level
Ensure correct implementation of the Bank’s service strategy to enhance customer experience and provide a high service standard.
Report and escalate significant risk issues / potential loss to senior management and relevant stakeholders in accordance with the guidelines.
Collect feedback & identify issues from frontline to increase work efficiency, improve work environment to ensure staff wellbeing.

Job Requirements:

University graduate (with major in business perferable)
Sound knowledge on retail banking business in particular operations and risk control areas areas
Able to lead and with relevant working experience at executive level
Good planning, analytical, project management and interpersonal skills
Able to work under stress and strains and be change oriented
Good interpersonal skills and able to work collaboratively across functional and business lines
Excellent command in written and spoken English

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=226211

5. General Banking Officer

Job Roles & Responsibilities:

Deliver a high standard of service to customers and to meet their needs with courtesy.
Count cash received and to check for forgeries.
Count cash/coins paid in/out.
Cross-sell bank products whenever opportunities arise.

Job Requirements:

University graduate (with major in business preferable)
Sound knowledge on retail banking business in particular operations and risk control areas
Able to lead and with relevant working experience at executive level
Good planning, analytical, project management and interpersonal skills
Able to work under stress and strains and be change oriented
Good interpersonal skills and able to work collaboratively across functional and business lines
Excellent command in written and spoken English

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=226211

6. Counter Services Officer - WPB - Macau

Job Roles & Responsibilities:

Deliver high standard of service to customers and meet their needs with courtesy;
Count cash received and to check for forgeries;
Count cash/coins paid in/out;
Cross-sell bank products whenever opportunities arise.

Job Requirements:

Customer-service focused mindset;
Preferably with general understanding of bank products and services;
Prior banking industry experience would be preferable;
Good communication skill in English and Chinese is preferred;
Good communication skill and basic computer knowledge.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=229480

7. Apprentice / Internship Program

Job Roles & Responsibilities:

Understand the overall concept and functionality aspect of the department

Perform administrative duties to support the smooth operations flows within the department, eg manage database and records
Co-ordinate and participate in bank activities and networking events
Shadow position within the department as part of “on the job training” for a variety of duties

Job Requirements:

College student, preferably with discipline of Business Administration or equivalent
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint
Self-directed and able to work with less supervisor
Good communication skill
Keen to learn new knowledge and adaptive
Long-term relationship for 6 months and above preferable
Year 2 - Year 3 Student preferable

Working Schedules and Benefits:

Part-time basis
Hourly rate paid according to confirmed work schedules
Flexible work schedules could be discussed with concerned department
Medical Plan entitlement
Opportunity to move to full-time roles immediately after graduation

Opportunity Areas:

Commercial Banking
Wealth and Personal Banking
Digital Business Services
Human Resources
Finance

Application Channel

If you are interested to learn and explore yourself while working in a multinational based environment.

Please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=186397

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

HSBC Life (International) Limited – Macau Branch

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life

職位空缺 JOB OPENINGS:

1. Head of Business Development & Performance - HSBC Life, Macau

Principal responsibilities:

Develop and execute business development to drive revenue growth and market expansion in Macau; drive sales excellence through implementing and monitoring effective sales recognition programme and oversee the quality of sales delivery, minimize Cancelled from Inception, and pending cases to uphold business performance
Identify and pursue new business opportunities, partnerships and channels to increase HSBC Life’s presence and market share; analyse market trends, competitor activities and customer needs to identify business opportunities.
Prepare and present regular reports, forecasts, and performance metrics to senior management to track progress and inform decision-making; evaluate and drive improvements to streamline both internal and external processes to uplift business performance and maximise efficiency.
Collaborate with Insurance Academy to identify areas of improvement for WPS and co-design programmes to uplift performance
Support the development on recognition mechanism and events; support and make recommendations on the implementation of global / regional business development; support special insurance projects to deliver the planned initiatives.
Encourage staff development and promote staff engagement through training, guidance and effective people management.
Assist Head of Macau Branch to manage attrition risks through actively monitoring and identifying performing individuals (together with WPS Team Leaders) within Insurance.
Give recommendation to streamline process to ensure smooth and efficient product design, underwriting and new business processes and drive the development of best practices in terms of strategic planning process to facilitate long term growth within profitable level of risks.
Keep abreast and be knowledge of and abide by local regulations and practices, legislations and operating models to avoid infringement of laws, regulations and codes of practices.
Responsible for driving team to stay on top of market intelligence, industry trends, regulatory changes and assessment of potential impact to business by conducting research and analysis, the activities of competitors and emerging trends.

Requirements:

Degree in finance, business or a related discipline with preference for advanced degree completion
Minimum 10 years of work experience gained from banking or insurance company
Possess strong insurance product knowledge
Solid experience in channel distribution management, demonstrate familiarity with Bank and Insurance regulations, compliance and sales quality
Experience in sales and partnership management with proven track records of performance and delivery. Prior experience in driving Non-Resident Chinese (NRC) business projects is an added advantage.
Ability to apply excellent commercial judgment and strategic thinking
Strong leadership to build and drive a high performing sales organization with the ability to inspire, motivate and drive success as well as to attract & groom talents
Excellent communication, organizational and project management skills to build positive working relationship with internal stakeholders and to manage external business partners
High energy level to lead and drive change management
Excellent command of spoken and written English, Cantonese and Mandarin

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=223671

2. Team Leader, Wealth Planning - HSBC Life, Macau

Job Roles & Responsibilities:

Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
Promoting and enhancing the brand and image of HSBC Life and the Bank
Ensure that the service delivered by various branches are being benchmarked and are of top quality

Qualifications and Requirements:

University Degree Holder
Passed Insurance Intermediaries Qualifying Examination Paper 1 and 3
Minimum 3 years of working experience in Business development, client servicing or distribution support within banking or life insurance settings
Solid knowledge in Life Insurance Products
Strong coaching skills and strong business acumen
Solid knowledge in driving and implementing business strategy
Strong proficiency in Microsoft Office
Excellent Communications and Interpersonal Skills
Fluent in English, Cantonese and Mandarin
To be considered for this role, the relevant rights to work in Macau is required.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=201626

3. Insurance Specialist – HSBC Life Macau

Job Roles & Responsibilities:

Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
Promoting and enhancing the brand and image of HSBC Life and the Bank
Ensure that the service delivered by various branches are being benchmarked and are of top quality

Qualifications and Requirements:

University Degree Holder
Passed Insurance Intermediaries Qualifying Examination Paper 1 and 3
Minimum 3 years of working experience in Business development, client servicing or distribution support within banking or life insurance settings
Solid knowledge in Life Insurance Products
Strong coaching skills and strong business acumen
Solid knowledge in driving and implementing business strategy
Strong proficiency in Microsoft Office
Excellent Communications and Interpersonal Skills
Fluent in English, Cantonese and Mandarin
To be considered for this role, the relevant rights to work in Macau is required.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=182489

4. Assistant Manager, Macau Branch - HSBC Life, Macau

Principal responsibilities:

Assist manager in maintaining a smooth, effective and efficient daily operations of the department
Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claims
Handle enquiries and provide services to customers at service counter and hotline
Assist timely filing to regulators
Ensure timely delivery of quality services by meeting departmental benchmarks
Perform other duties periodically assigned by supervisors in order to meet operational and other requirements
Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly

Requirements:

University degree holder
Minimum 5 years of working experience in financial institutions and customer service related areas
Solid knowledge in insurance products
Effective analytical and problem solving skills
Excellent communications and interpersonal skills
Fluent in English, Cantonese and Mandarin
Computer-literacy
Self-motivated and able to work independently