Helen of Troy (www.helenoftroy.com, NASDAQ:HELE) is global leader in personal care and household products with over US$2B+ sales with presence in over 70 countries. We established leadership position in the consumer products market through new product innovation, superior product quality and competitive pricing. We have three business segments: Home & Outdoors, Health & Wellness, Beauty products .
Look around you at home, and you'll find us everywhere:
In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a need challenge, we recognize, develop, and empower talent.
1. Customer Service Officer
BASIC PURPOSE OF THE POSITION
To become one point of contact in related to Direct Import Order from supporting sales during product show and quotation to order shipment, payment, and after sales service.
PRINCIPAL ACCOUNTABILITIES:
Manage direct import orders for accounts in one business unit. More complex order / larger accounts for Senior Officer.
Provide professional information service to sales and customer.
Become one point of contact and coordinate with internal team effectively.
Coordinate different internal parties to solve problems to fulfil customer request
Maintain proper price list and customer databases.
Responsible for high performance On-Time Delivery and Order Response Time for Direct Import orders.
Execute continuous improvement focus related to customer service.
Experience or skills required:
At least 2 - 4 years working experience (trading company/manufacturing industry)
Familiar with PC and Microsoft Application especially Excel and Word document
Working knowledge of ERP system (Knowledge in Oracle system is an advantage)
Good command in both spoken and written English and Chinese (Mandarin is an advantage)
Basic analytical skill with general problem solving skill.
Good team players with basic communication skill.
2. Sr. Logistics Officer
BASIC PURPOSE OF THE POSITION
The is a professional position responsible for shipment operations (inbound, outbound, inland shipments, shipment booking, shipping document, etc.) from factories to Regional Warehouse (US, CA, EMEA, AP) or port of discharge (Direct Import business) with optimum container utilization and cost. Manage with service provider to ensure shipment on-time departure from port of departure.
Job Responsibility:
Perform the arrangement of logistics activities including but not limited to inbound, outbound, inland shipments, booking, shipping document, dispatching for all order types.
Perform shipment daily operations with suppliers, internal departments, 3PLs and/or carriers for all order types.
Prepare container load plan based on customer’s requirement and multiple countries shipment consolidation.
Follow up any ad hoc requests if any.
Education Requirement:
Bachelor degree or above in Supply Chain/Operations/Business Administration
Experience or Skills Required:
At least 3 years working logistics experience with relevant industry/function.
Working knowledge of ERP system (Oracle is an advantage)
Familiar with PC and Microsoft Application especially Excel and Word document
Good command in both spoken and written English and Chinese (Mandarin is an advantage)
Good team player and communication skill
Application
Interested parties please apply with full resume, state current and expected salaries via email at lima@helenoftroy.com .
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis.
We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe, and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar. Most of these brands rank #1 or #2 in their respective categories.
We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.