Looking for a place where you can potentially make a difference and build a rewarding, long-lasting career? We are seeking energetic, self-motivated individuals who yearn for a break from the norm to join our pioneering team and redefine the hospitality landscape!
Located in the heart of Macau, there stands a new boutique hotel that resembles the shape of a Caravel ship. Located conveniently near Ponte 16, Caravel Hotel Macau is close to various point of interests and Macau iconic eats. Every room is decorated uniquely with either a piece of street photography or a framed up mosaic artwork depicting the ever-changing dynamics of Macau. Come and be part of the uniquely Macau heritage experience with us at Caravel Hotel Macau!
Job Openings
ASSISTANT HOTEL MANAGER
Salary Range: MOP22,000 to 30,000
Reports To: Hotel Manager/ Director
Job Summary:
As Assistant Hotel Manager, you will oversee the Front Office team and Housekeeping team to deliver the guest experience in accordance to the company's standards.
Key responsibilities of the role include:
Manage daily operations and assignments of the hotel, ensure team is prepared and well informed to deliver an exceptional experience from the minute that guests enter the hotel.
Ensure Housekeeping upkeep the appearance and cleanliness of the hotel.
Ensure product and service quality standards are met in the hotel as relating to appearance, levels of maintenance and cleanliness; establishing and maintaining preventative maintenance programs to protect the assets of the hotel.
Evaluate guest satisfaction level and monitor trends with a focus on continuous improvements.
Maximize room occupancy at best rates and use techniques to promote hotel services and facilities.
Achieve productivity and quality goals by establishing performance goals for employee and providing regular feedback. Ensure staff are properly trained and equipped with the tools and equipment needed to effectively carry out job functions.
Initiate salary, disciplinary or other staff related actions in accordance with company rules and policies.
Alert regional management of serious issues at the earliest opportunity.
What you should possess:
Minimum of 3 years of supervisory experience in hotel
Degree or diploma in Hotel Management or equivalent
Good command of spoken and written English and Chinese
High level of IT proficiency
Excellent leadership, interpersonal and communication skills
Experienced in managing and developing people
Accountable, resilient and with good sense of task prioritization
Ability to multi-task and display grace when under pressure and able to manage with strong self initiative
A keen eye for details
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Ability and willingness to work night, weekends, and/or holidays occasionally
FOR MACAU LOCAL RESIDENTS ONLY.
Please submit your detailed resume to admin@wanderwonder.sg
Front Desk Agent
前台接待員
Salary Range: MOP13,000 to 16,000
薪資範圍：澳門幣13,000至16,000元
Responsibilities /職責：
Create an exceptional and unique Caravel experience by helping customers resolve issues or/and make special arrangements
透過協助客戶解決問題或/和做出特殊安排，創造卓越且獨特的卡爾酒店體驗
Push the boundaries in customer service by ensuring smooth operation of front desk services (i.e check in/out)
透過確保前台服務（即入住/退房）的順利運行，為我們的客戶提供卓越的體驗
Live and share the Caravel Hotel brand with guests, imparting thoughtfulness, wit and delight
與客人分享卡爾酒店品牌，傳遞體貼、智慧和愉悅
Establish positive guests relations.
建立正面的賓客關係。
Requirements/要求：
Degree / Diploma holder in hospitality management.
酒店管理學位/文憑持有者。
At least 1 year customer service experience in hospitality.
至少1 年酒店服務經驗。
Fluent in spoken and written English, Cantonese and Mandarin.
英語、粵語和國語口語和書寫流利。
Shift duty including overnight shift is required.
需輪班值班，包括夜班。
Shift duty including weekends and public holidays
輪班值班，包括週末和公共假期
HOUSEKEEPER/ ROOM ATTENDANT
管家/客房服務員
Salary Range: MOP9,000 to 9,500
薪資範圍：澳門幣9,000至9,500元
Responsibilities /職責：
Making sure that all guests get a warm welcome
確保所有客人都感到賓至如歸的款待
Ensuring all rooms assigned to you are tidy and clean
確保分配的所有房間整潔乾淨
Reporting any room defects or lost & found items promptly
及時報告任何房間缺陷或失物招領物品
Ensuring that guest amenities and cleaning supplies are promptly replenished
確保及時補充賓客設施和清潔用品
Ensuring the cleanliness of any other area assigned
確保指定的任何其他區域的清潔
Requirements/要求：
Passionate, service-oriented, pleasant personality, good communication and interpersonal skills
熱情、服務至上、個性開朗、良好的溝通及人際溝通能力
Shift duty including weekends and public holidays
輪班值班，包括週末和公共假期
Prior housekeeping/public area experience in hotel industry will be preferred
有管家部/公共清潔部經驗者優先
APPLICATION 申請方式：
FOR MACAU LOCAL RESIDENTS ONLY.
Please submit your detailed resume to manager@caravelhotelmacau.com.
*All information collected will be used for recruitment purposes only and kept strictly confidential.
Know more about us: www.caravelhotelmacau.com