$10k - 20k, $20k - 30k, $30k - 40k, IT 資訊科技, M07AJ

Vastcom Technology Limited 澳門招聘

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About us

Vastcom Technology Limited is a dynamic and innovative IT company with focus on customer satisfaction. It was founded in 2010 and has offices in Macau, Hong Kong, Zhuhai and Singapore. Vastcom is mainly providing a wide range of products and services such as cybersecurity, AI Driven automation, edge computing, technical support, managed services, infrastructure & cloud computing and IT consultancy services to assist customers’ digital transformation process.

Our company’s objectives are to stay innovative and lead our customers to a level of confidence with the products and services we offer, and to create mutually beneficial partnerships that support our own company’s objectives and those of our customers.

We differentiate ourselves by not just offering products; we strive to be your trusted solution partner, dedicated to easing your pain points and driving your success.

Job Opportunities:

1. Helpdesk Operator (Agent)

Responsibilities:

  • Provide the first-level support for customers and answer the service call of the IT Information Technology

  • Resolve reported incidents according to the process and provide high-quality IT services to the customers

  • Escalate the complicated unresolve problem to tier two or tier three support teams. The escalation tasks place either through call transferring or ticketing systems

  • Proper handling the tickets on time and in accurately manner. Follow the ITSM standard such as Service Request Management, Incident management and Change Management etc to manage the activity. Escalate any outstanding issue/case to management

  • Follow up with the customer if the problem is complicated without final resolution. Provide temporary or workaround solution to customer until the problem was resolved with customer’s satisfaction

  • Make sure tickets are updated according to defined Service Level Agreements

  • Verify all open tickets are in correct state

  • Track the call performance to improve the job satisfaction

  • Participate in ongoing knowledge and skill development activities

  • Complete other tasks assigned by supervisors

Qualification or Experience:

  • Diploma or higher in Information Technology or relevant field is preferred

  • Minimum 1 years’ Service Desk, Help Desk, or technical Call Center experience strongly preferred. Relevant IT operation and maintenance experience or electronic computer major is preferred

  • General awareness of computer systems, PC repairment and network management

  • Any Microsoft Certification is advantage

  • Have a strong sense of service, good communication skills, wiring experience is preferred

  • Effectively manage length of calls/handle time

  • Positive, Proactive and can-do attitude

  • Able to accept shifts/overnight shifts working schedule

  • Command of spoken and written basic English

2. IT Hardware Technician (Junior or Senior)

Responsibilities：

  • Provide support for hardware setup and maintenance such as PC, server, printer, scanner, IPTV etc…

  • Provide Windows operation support

  • Troubleshooting hardware and software issues

  • Providing support to users and being the first point of contact for error reporting

  • Data Center services including cabling, telecom setup, Server/Computer or ELV room daily installation and maintenance

  • HelpDesk service operation

Qualification or Experience：

  • Diploma or higher in Information Technology or relevant field is preferred.

  • 1-3 years relevant working experience (Fresh graduate also be considered)

  • Knowledge and experience on MS Windows

  • Good team player and communication skills

  • Good planning and analytical skills with attitude

  • Preferrable: CCNA, HCIA or ITIL Foundation

  • Command of spoken and written English

3. Network Engineer (Junior or Senior)

Responsibilities:

  • Handle networking solution implementation and maintenance

  • Basic skill on network or router installation and configuration

  • Perform network architecture design

  • Networking solution troubleshooting and analysis

  • Communicate with Mainland China or oversea provider for products updates or support services

Qualification or Experience:

  • Diploma or higher in Information Technology or relevant field is preferred.

  • Min. 2-5 years relevant working experience (Fresh graduate also be considered)

  • In depth knowledge on WAN, LAN, TCP/IP, Firewalls, Routers and Switches.

  • Knowledge and experience on Cisco, Huawei, H3C networking or relevant

  • Good team player and communication skills

  • Good planning and analytical skills with attitude

  • Certification on CCNP, HCNP or relevant

  • Preferable: ITIL, CCIE, HCIE, CISA or CISP (Senior) 

  • Command of spoken and written English

4. Senior System Engineer for Microsoft Solution

Responsibilities:

  • Microsoft Intune Management: Leverage your knowledge of Microsoft Intune to manage and maintain infrastructure and configurations. This includes device management, application creation and deployment, service administration, mobile application management, device/profile management, conditional access, and software update management

  • Active Directory Administration: Utilize your expertise in Active Directory to manage user accounts, groups, and permissions. This includes creating and managing user and computer accounts, configuring user profiles, managing Active Directory objects, and implementing Group Policy Objects (GPOs)

  • Microsoft Exchange Administration: Manage and maintain the organization’s Microsoft Exchange environment. This includes managing mailboxes, configuring email addresses, monitoring server health, and ensuring the security and integrity of email communications

  • Troubleshooting: Provide advanced level troubleshooting and remediation of issues with endpoints devices and deployed applications

  • Support: Provide first-level support for the above Microsoft services, including administration, configuration, and troubleshooting

Qualification or Experience:

  • Proven experience with Microsoft Intune, Active Directory, and Exchange

  • Strong problem-solving skills and the ability to troubleshoot technical issues

  • Excellent communication and presentation skills

  • Relevant certifications (e.g., Microsoft Certified Systems Administrator (MCSA), Microsoft Certified: Intune Administrator Associate) are preferred

  • Good command of spoken and written English, Cantonese and Mandarin

5. Project Manager

Responsibilities

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects

  • Ensure that all projects are delivered on-time, within scope and within budget

  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility, especially network technology…

  • Ensure resource availability and allocation

  • Develop and enhance Project Management process, workflow etc…

  • Develop a detailed project plan to track progress

  • Use appropriate verification techniques to manage changes in project scope, schedule and costs

  • Measure project performance using appropriate systems, tools and techniques

  • Report and escalate to management as needed

  • Manage the relationship with the client and all stakeholders

  • Perform risk management to minimize project risks

  • Establish and maintain relationships with third parties/vendors

  • Create and maintain comprehensive project documentation

Requirements and skills

  • 10+ years working experience related to project management. Manage multi-national or vendors project is preferrable.

  • 10+ years working experience on networking project with network architect, design and implementation is preferrable.

  • Solid skill or experience in SDWAN, OSPF, BGP, MPLS, VPN etc…

  • Great educational background, preferably in the fields of computer science or engineering for technical project managers

  • Proven working experience as a project administrator in the network technology sector

  • Solid technical background, with understanding or hands-on experience in networking technology such as Cisco or Huawei

  • Excellent client-facing and internal communication skills

  • Excellent written and verbal communication skills in English

  • Solid organizational skills including attention to detail and multi-tasking skills

  • Strong working knowledge of Microsoft Office

  • Shift working duty may require

Qualification

  • Diploma or higher in information technology or electrical engineering

  • PMP / PRINCE II certification is mandatory

  • CCIE in Security, SP and R/S is recommended

  • Certified in common Operation System vendor solution such as Microsoft, Redhat or etc…

  • Command of spoken and written English

6. Software Engineer (Junior or Senior)

Responsibilities:

  • Completing assigned tasks such as implementing, managing software programs and testing and evaluating new programs by the company standard

  • Writing and implementing efficient code and determining operational practicality

  • Identifying areas for modification in existing programs and subsequently developing these modifications

  • Basic or good skills being developed and able to contribute to success of team and product goals

  • Following the Standard Operation Procedure in a customer or office environment to complete all assigned tasks with a safe and secure approach and complying with customers’ and Vastcom information security policies and requirements

  • Studying and evaluating key products or solution

Qualification or Experience:

  • Diploma or higher in Information Technology or relevant field is preferred

  • Proven work experience as a Software Engineer or Software Developer

  • Basic skills to deploy Linux, Windows platform or virtualization

  • Knowledge of programming language or framework. Such as, Flutter, (either Angular or Vue.js), .Net

  • Knowledge of programming language or framework. Such as, PowerShell, Linux Shell, Python, Red Hat OpenShift, Ansible (Optional)

  • Knowledge of Tomcat or Nginx

  • Knowledge of database such as MySQL, Oracle, MSSQL or MongoDB etc…

  • Knowledge of On-perm LLM, RAG, Vector DB, Instruction prompt (Optional)

  • 2-5 years relevant working experience (Fresh graduate also be considered)

  • Good team player and communication skills

  • Good planning and analytical skills with attitude

  • Command of spoken and written English

7. 全職司機

工作職責：

  • 負責接送行政人員的駕駛工作；

  • 協助或自行裝卸輕型貨品，將貨品送到客戶手中，並請客戶進行簽收；

  • 遞交文件或標書

職位要求：

  • 需持有重型電單車及私家車（手波）駕駛執照

  • 具3年以上駕駛經驗，熟悉澳門酒店及政府部門地理位置

  • 刻苦耐勞

8. 兼職司機

工作職責：

  • 負責接送行政人員的駕駛工作；

  • 協助或自行裝卸輕型貨品，將貨品送到客戶手中，並請客戶進行簽收；

  • 遞交文件或標書

職位要求：

  • 需持有重型電單車及私家車（手波）駕駛執照

  • 具3年以上駕駛經驗，熟悉澳門酒店及政府部門地理位置

  • 刻苦耐勞

  • 工作時間：下午2點至晚上10點，每週2-3日（具體按實際情況而定）

福利：

  • 工作時間：09:00-18:00 每週工作五天（週一至週五）

  • 年終獎金

  • 團體醫療福利

  • 澳門銀行假期

Benefits Offered:

  • 5 days working, 8 hours (Normal Shift 9:00-18:00 or Rotating Shift)

  • Overtime Payment

  • Year-end Bonus

  • Macau Public Holidays

  • Group Medical Insurance

Application:

We offer attractive remuneration package to the right candidates. Remuneration will be commensurate with qualifications and experience. Interested parties please email your full CV including current and expected salary to recruit@vastcomtech.com

All personal data collected will be used for recruitment purposes only.

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