About us

Vastcom Technology Limited is a dynamic and innovative IT company with focus on customer satisfaction. It was founded in 2010 and has offices in Macau, Hong Kong, Zhuhai and Singapore. Vastcom is mainly providing a wide range of products and services such as cybersecurity, AI Driven automation, edge computing, technical support, managed services, infrastructure & cloud computing and IT consultancy services to assist customers’ digital transformation process.

Our company’s objectives are to stay innovative and lead our customers to a level of confidence with the products and services we offer, and to create mutually beneficial partnerships that support our own company’s objectives and those of our customers.

We differentiate ourselves by not just offering products; we strive to be your trusted solution partner, dedicated to easing your pain points and driving your success.

Job Opportunities:

1. Helpdesk Operator

Responsibilities:

Provide the first-level support for customers and answer the service call of the IT Information Technology.
Resolve reported incidents according to the process and provide high-quality IT services to the customers.
Escalate the complicated unresolve problem to tier two or tier three support teams. The escalation tasks place either through call transferring or ticketing systems.
Proper handling the tickets on time and in accurately manner. Follow the ITSM standard such as Service Request Management, Incident management and Change Management etc to manage the activity. Escalate any outstanding issue/case to management.
Follow up with the customer if the problem is complicated without final resolution. Provide temporary or workaround solution to customer until the problem was resolved with customer’s satisfaction.
Make sure tickets are updated according to defined Service Level Agreements
Verify all open tickets are in correct state.
Track the call performance to improve the job satisfaction.
Participate in ongoing knowledge and skill development activities.
Complete other tasks assigned by supervisors.

Qualification or Experience:

Diploma or higher in Information Technology or relevant field is preferred.
Minimum 1 years’ Service Desk, Help Desk, or technical Call Center experience strongly preferred. Relevant IT operation and maintenance experience or electronic computer major is preferred.
General awareness of computer systems, PC repairment and network management.
Any Microsoft Certification is advantage.
Have a strong sense of service, good communication skills, wiring experience is preferred.
Effectively manage length of calls/handle time.
Positive, Proactive and can-do attitude.
Able to accept shifts/overnight shifts working schedule.
Command of spoken and written basic English.

2. Assistant Logistic and Warehouse Manager

Responsibilities:

Manage stock in and out arrangements to maintain optimal inventory levels.
Prepare and report stock level updates regularly.
Handle Loan and RAM units effectively.
Collaborate with vendors to follow up on repair statuses.
Update service and maintenance periods in the Asset Management System.
Remind the Sales team in advance about upcoming service and maintenance period ends.
Assist with office equipment and stationery arrangements in coordination.

Qualification or Experience:

Bachelor's degree or above in Logistics Management or related field is preferred.
5 years relevant experience in logistics and warehouse management.
Strong organizational skills and attention to detail.
Ability to work collaboratively with vendors and internal teams.
Proficiency in inventory management systems.
Good communication and coordination skills to collaborate with employees at different levels.
Strong organizational and time management abilities to handle multiple tasks and work under pressure.
Detail-oriented and positive working attitude.
Fluent written English and spoken Mandarin and Cantonese.
Macau ID holder.

3. Human Resources Assistant

Responsibilities:

Screen and arrange interview with potential candidates, follow-up on the recruitment process, deliver job offer and complete other related documents.
Responsible for the onboard, probation, exit, movement process of employee.
Follow-up on non-skilled labor procedure, including application, renewal, cancellation procedure.
Assist in preparing activities materials and coordination of activities.
Verify staff attendance and maintain accurate records of leaves.
To maintain and ensure the accuracy of the updated staff record in system.
Maintain payroll records and process payroll.
Organizing human resources and administrative related documents.
Perform duties as assigned.

Qualification or Experience:

Bachelor's degree or above in HR or related field is preferred.
1-2 years relevant HR work experience.
Good communication and coordination skills to collaborate with employees at different levels.
Strong organizational and time management abilities to handle multiple tasks and work under pressure.
Detail-oriented positive working attitude.
Fluent written English and spoken Mandarin.
Macau ID holder.

4. Account Manager

Responsibilities:

Develop and maintain relationships with sales leads and existing clients, independently generating sales leads and achieving sales targets.
Identify and pursue new business opportunities in the IT field.
Maintain strong relationships with clients and expand the client database as their trusted solution partner.
Develop knowledge of the products and services being offered as well as the working knowledge of relevant industry’s climate and competition.
Negotiating contracts and packages by balancing company profit margin and client interest in an acceptable level.
Preparing and delivering appropriate presentation on suitable solutions with Pre-sales team member to a client.
Collaborate with cross-functional teams to ensure successful project delivery and client satisfaction.
Willing to perform any other ad-hoc tasks required by the Company.

Qualification or Experience:

Bachelor's degree in Business Administration, Marketing, Information Technology, or related field.
Minimum of 5 years of business development experience in the IT field.
Independent, aggressive, self-motivated and result-oriented positive working attitude.
Excellent communication and negotiation skills.
Command of spoken and written basic English.

5. Project Manager

Responsibilities:

Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Ensure that all projects are delivered on-time, within scope and within budget.
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility, especially network technology…
Ensure resource availability and allocation.
Develop and enhance Project Management process, workflow etc…
Develop a detailed project plan to track progress.
Use appropriate verification techniques to manage changes in project scope, schedule and costs.
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed.
Manage the relationship with the client and all stakeholders.
Perform risk management to minimize project risks.
Establish and maintain relationships with third parties/vendors.
Create and maintain comprehensive project documentation.

Requirements and skills:

3+ years working experience related to project management. Manage multi-national or vendors project is preferrable.
Proven working experience as a project administrator in the IT field.
Good client-facing and internal communication skills.
Good written and verbal communication skills in English.
Solid organizational skills including attention to detail and multi-tasking skills.
Strong working knowledge of Microsoft Office or Project Management tools.
Shift working duty may require.

Qualification:

Diploma or higher in information technology or electrical engineering.
PMP / PRINCE II certification is preferrable.
Command of spoken and written English.

6. Project Coordinator

Responsibilities:

Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Ensure resource availability and allocation.
Develop a detailed project plan to track progress.
Use appropriate verification techniques to manage changes in project scope, schedule and costs.
Measure project performance using appropriate systems, tools and techniques.
Report and escalate to management as needed.
Establish and maintain relationships with third parties/vendors.
Create and maintain comprehensive project documentation.

Requirements and skills:

Working experience related to project administration. Manage multi-national or vendors project is preferrable.
Proven working experience as a project administrator in the IT field.
Good client-facing and internal communication skills.
Good written and verbal communication skills in English.
Solid organizational skills including attention to detail and multi-tasking skills.
Working knowledge of Microsoft Office or Project Management tools.
Shift working duty may require.

Qualification:

Diploma or higher in information technology or electrical engineering.
PMP / PRINCE II certification is preferrable.
Command of spoken and written English.

7. IT Hardware Technician (Junior or Senior) 電腦硬件維修員（初級或高級）

Responsibilities:

Provide support for hardware setup and maintenance such as PC, server, printer, scanner, IPTV etc…
Provide Windows operation support.
Troubleshooting hardware and software issues.
Providing support to users and being the first point of contact for error reporting.
Data Center services including cabling, telecom setup, Server/Computer or ELV room daily installation and maintenance.
HelpDesk service operation.

Qualification or Experience:

Diploma or higher in Information Technology or relevant field is preferred.
1-3 years relevant working experience (Fresh graduate also be considered).
Knowledge and experience on MS Windows.
Good team player and communication skills.
Good planning and analytical skills with attitude.
Preferrable: CCNA, HCIA or ITIL Foundation.
Command of spoken and written English.

8. Developer for MongoDB

Responsibilities:

Completing assigned tasks such as implementing, managing software programs and testing and evaluating new programs by the company standard.
Writing and implementing efficient code and determining operational practicality.
Identifying areas for modification in existing programs and subsequently developing these modifications.
Basic or good skills being developed and able to contribute to success of team and product goals.
Following the Standard Operation Procedure in a customer or office environment to complete all assigned tasks with a safe and secure approach and complying with customers’ and Vastcom information security policies and requirements.
Studying and evaluating key products or solution.

Qualification or Experience:

Diploma or higher in Information Technology or relevant field is preferred.
Proven work experience as a Software Engineer or Software Developer
Basic skills to deploy Linux, Windows platform or virtualization..
Knowledge of database such as MySQL, Oracle, MSSQL, MongoDB, et.
Knowledge of RPA (Optional).
2-5 years relevant working experience (Fresh graduate also be considered).
Good team player and communication skills.
Good planning and analytical skills with attitude.
Command of spoken and written English.

9. Software Engineer (Junior or Senior)

Responsibilities:

Completing assigned tasks such as implementing, managing software programs and testing and evaluating new programs by the company standard
Writing and implementing efficient code and determining operational practicality.
Identifying areas for modification in existing programs and subsequently developing these modifications.
Basic or good skills being developed and able to contribute to success of team and product goals.
Following the Standard Operation Procedure in a customer or office environment to complete all assigned tasks with a safe and secure approach and complying with customers’ and Vastcom information security policies and requirements.
Studying and evaluating key products or solution.

Qualification or Experience:

Diploma or higher in Information Technology or relevant field is preferred.
Proven work experience as a Software Engineer or Software Developer.
Basic skills to deploy Linux, Windows platform or virtualization.
Knowledge of programming language or framework. Such as, Flutter, (either Angular or Vue.js), .Net.
Knowledge of programming language or framework. Such as, PowerShell, Linux Shell, Python, Red Hat OpenShift, Ansible (Optional).
Knowledge of Tomcat or Nginx.
Knowledge of database such as MySQL, Oracle, MSSQL or MongoDB etc…
Knowledge of On-perm LLM, RAG, Vector DB, Instruction prompt (Optional).
2-5 years relevant working experience (Fresh graduate also be considered).
Good team player and communication skills.
Good planning and analytical skills with attitude.
Command of spoken and written English.