Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
Client Advisor
Department: RETAIL OFFLINE
City: Macau
Location: MO
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESS
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
HR and Administration Department - Executive Assistant
Job Duties:
Responsible for employee relations and services, such as job movement, performance reviews, etc;
Handle internal and external correspondence and reports in English and Chinese;
Update and maintain the internal controlled documentation and record;
Assist in various administrative tasks.
Requirements:
Bachelor's degree holder.
Minimum of 4 years of HR work experience; versatile HR skills are advantageous.
Fluent spoken English and excellent written English are essential; fluent spoken Mandarin is a plus.
Proficient in Microsoft Office applications.
Detail-oriented, strong communication and problem-solving skills, proactive, with a good team spirit.
Remuneration and Benefits:
We work 5-day per week following Macau government office hours and public holidays and provide successful candidate with competitive salary and benefits package including double pay, housing allowance, annual leave, sick leave, medical benefits, provident fund, etc.
We value our employees as “Partners” and we as a team contribute to the great success and continual growth of our business. Our mission is to inspire and nurture the human spirit – one cup, and one neighborhood at a time.
In Starbucks, we embrace diversity to create a place where each of our partners can be ourselves. We always treat each other with respect and dignity. If you’re looking for another working experience with a challenging role, you may find yourself a career in Starbucks. It’s not just a job; it’s our passion that inspires your life.
星巴克不斷開設新分店，若您正尋找一個機會，與我們一起為顧客創造優越的星巴克體驗，我們歡迎您加入。
當您在星巴克工作，您不僅是一名員工，更是我們的夥伴。
澳門星巴克招募日！
日期：10月16日 (星期三)
時間：14:00 - 18:00
地點：殷皇子大馬路澳門廣場9樓M室
*** 應徵者請提前填妥掃描下方二維碼填寫個人資料及附上履歷表以申請職位：
It is our policy to retain the personal data of applicants for future recruitment purpose for a period of 24 months. When there are vacancies in our subsidiary or associate companies during the period, we may transfer your application to them for consideration of employment. Under the Personal Data (Privacy) Ordinance, you have a right to a request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please contact our Human Resources Department.
