忠誠保險（Fidelidade – Companhia de Seguros, S.A.）是歐洲歷史最悠久的保險公司之一。忠誠保險是由 Fidelidade-Mundial 及 Império-Bonança 兩間保險公司合併而成，其公司起源於1808年。
忠誠保險自1999年起在澳門特別行政區開始發展人壽保險（包括私人退休基金）及非人壽保險業務。在澳門，忠誠保險積極為客戶提供最多元化的保險服務及為個人及企業客戶提供最佳的保障方案。
Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.
In the Macau SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macau with a diversified range of solutions for the protection of individual customers and companies.
Know more about us 了解更多: https://www.fidelidade.com.mo/
職位空缺 OPEN POSITIONS
退休金部 – 業務發展高級主任 Pension Fund Department – Business Development Senior Officer
Ref. no.: FM.04.022025
職位內容 Responsibilities
發掘並拜訪潛在的新客戶，介紹退休基金產品並發展新業務關係
制定並實施有效的銷售策略以實現業務目標
進行市場分析，以識別退休基金行業的趨勢和機會
與現有客戶建立並維持良好的關係，確保高滿意度和客戶留存率
了解市場上的退休基金產品和行業法規，以便向客戶提供準確的資訊
與市場部合作製作宣傳材料並開展活動以吸引新客戶
為客戶提供持續支持，及時解決任何查詢
Identify and visit potential new clients to present pension fund offerings and develop new business relationships
Develop and implement effective sales strategies to meet business targets
Conduct market analysis to identify trends and opportunities within the pension fund sector
Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and retention
Stay informed about pension fund products in the market and industry regulations to provide accurate information to clients
Collaborate with the marketing team to create promotional materials and campaigns aimed at attracting new clients
Provide ongoing support to clients, addressing any inquiries in a timely manner
職位要求Job Requirements
大學畢業或以上，主修商業管理、金融､市場營銷或相關範疇
具有五年或以上的業務發展或銷售經驗
良好中英文書寫及溝通能力
良好的溝通及人際交往能力
持有退休基金牌照，具備投資知識，並熟悉退休基金產品
能夠建立和維護與客戶及合作夥伴的關係
University graduate or above in Business Administration, Finance, Marketing, or related disciplines
Minimum of 5 years’ experience in business development or sales
Good command of spoken and written English and Chinese
Excellent communication and interpersonal skills
Hold a pension fund license, possess investment knowledge, and familiar with pension fund products
Ability to build and maintain relationships with clients and business partners
保單管理部 - 高級文員 / 助理主任 Policy Administration Department - Senior Clerk / Assistant Officer
Ref. no.: FM.03.022025
職位內容 Responsibilities
負責處理日常保單管理部工作
為客戶提供優質和專業的客戶服務
處理、輸入、更新和修改客戶之保單
錄入數據及建立檔案，確保能準確地維護客戶資料
處理直屬上級╱主管委派之工作
Support departmental daily operation
Deliver quality and professional customer service to customers
Process, input, update and modify insurance policies
Conduct data entry and recordkeeping to ensure accurate maintenance of clients’ information
Perform any job duties assigned by reporting manager/supervisor
職位要求Job Requirements
高級文憑或以上程度
良好英文及中文（廣東話及普通話）的溝通及書寫能力
良好的分析及理解能力
細心、主動、獨立，並能在壓力下完成工作
良好溝通及人際交往能力良好電腦操作技能及文書處理能力，尤其Word 及Excel
熟悉非人壽保險產品優先考慮
有辦公室行政工作經驗優先
Higher diploma or above
Good command of verbal and written English and Chinese (Cantonese and Mandarin)
Good analytical and comprehension skills
Detail-oriented, proactive, independent, willing to learn and able to work under pressure
Effective communication and interpersonal skills
Good knowledge of PC applications, especially Word and Excel
Knowledge of general insurance products is considered a plus
Experience in office administration is preferred
會計部 - 高級主任 / 助理經理 Accounting Department - Senior Officer / Assistant Manager
Ref. no.: FM.02.012025
職位內容 Responsibilities
支援會計部的日常營運工作
協助及準備財務報告及政府機關報表
協助處理每月的結算報告
與公司後台部門緊密合作，以確保提供優質的工作流程
Support the daily operations of Accounting department
Assist and prepare regulatory and Financial reports
Assist processing monthly closing of accounts
Liaise and work closely with back office to ensure excellence in service delivery
職位要求Job Requirements
大學畢業或以上，主修財務或相關範疇
具有兩年或以上的會計、投資或保險工作經驗
良好的中英文書寫及溝通能力
優秀的溝通及人際交往能力
積極主動、能夠在壓力環境中有效地完成工作
良好的電腦操作技巧及熟悉Word 和Excel的應用
University graduate or above in finance or related disciplines
Experience in accounting, investment, insurance field with minimum 2 years’ experience
Good command of spoken and written English and Chinese
Effective communication and interpersonal skills
Self-motivated, proactive, and able to work under pressure
Good knowledge of PC applications, especially Excel, word
人力資源及總務部Human Resources & General Affairs
助理主任/主任Assistant Officer/Officer
Ref. no.: FM.01.012025
職位內容Responsibilities
負責處理部門的日常工作
根據公司政策和指引協助實施人力資源流程
建立和維護員工檔案系統
協助起草各類員工通告
負責定期報告供管理階層審查
參與招聘的整個流程，包括求職者的篩選、面試和入職
負責主管委派的其他工作/項目
Provide administrative support to the department
Assist with the implementation of HR processes in accordance with Company policies and guidelines
Create and maintain employee filing systems
Assist with drafting staff communication materials
Prepare regular reports for management’s review
Participate in the full cycle of recruitment process including screening, shortlisting, interviewing and onboarding of job applicants
Assist on any other duties/projects assigned by supervisors
職位要求Requirements
大學畢業或以上，主修人力資源管理或相關範疇
具一年以上人力資源或行政工作相關經驗
良好中英文書寫及溝通能力(包括普通話). 懂葡語更佳
熟練MS Office應用程序，如Word、Excel、PowerPoint和中文輸入法
具責任感及良好人際交往技巧
積極主動、能獨立工作
University graduate or above in Human Resources or any related disciplines
1 year or above working experience in Human Resources function
Proficient in both written and spoken English and Chinese (Putonghua included). Knowledge of Portuguese is an added advantage
Strong PC skill in MS office applications such as Word, Excel, PowerPoint and Chinese processing;
Strong sense of responsibility and excellent interpersonal skills
Proactive, self-motivated and able to work independently
資訊科技部 - 系統分析（數據庫助理經理）Information Technology Department - System Analyst (Assistant Manager - Database Programmer)
Ref. no.: FM.13.122024
職位內容Responsibilities
Develop key insurance products
Design and develop overall architecture of the DB according to the business needs
Collaborate with other developers and have strong desire to bring new ideas
Prepare functional and technical specifications
職位要求Requirements
University graduate in the field of Information Technology or equivalent
Insurance knowledge (Life and non-life) are a must
Experience as a MS SQL Server developer or other mainstream DB providers
Able to build advanced SQL queries
Able to work with SSIS
Able to quickly grasp new concepts and apply them in different contexts
Skill in writing technical documents and specifications
Initiative, self-motivated, responsible and hardworking
Able to work under pressure and independently
Good command of written / spoken English
資訊科技部 - 全端工程師 Information Technology Department - Full-Stack Programmer / Senior Programmer
Ref. no.: FM.13.122024
職位內容 Responsibilities
建構下一代以客戶端為重點的網頁應用程式
確保在應用程式的所有方面實施安全和資料保護
根據業務需求設計並開發網頁應用程式的整體架構
與設計團隊的其他成員合作，並有強烈的意願提出新的創意
準備功能性與技術性的規格文件
Build next generation web application with focus on the client side
Implement security and data protection on all levels of the application
Design and develop overall architecture of the web application according to the business needs
Collaborate with the rest of the design team and have a strong desire to bring new ideas
Prepare functional and technical specifications
職位要求 Job Requirements
資訊科技或相關領域的大學畢業生
具備全端/前端開發人員的工作經驗
有設計和實施RESTful API的經驗
熟悉前端技術（HTML、CSS、JavaScript、反應式框架）
具有後端编程語言（如Java或C#）的經驗
熟悉數據庫技術，如MSSQL或類似技術
了解版本控制系統（Git）
有使用低代碼平台的實際操作經驗者為佳
具備撰寫技術文件和規格書的能力者為佳
具有出色的問題解決能力，能夠獨立工作並在團隊中合作
主動積極、自我激勵、負責任且勤奮努力
良好的英文書寫及口語能力者為佳
University graduates in the field of Information Technology or equivalent
Experience as a Full Stack/Front End Developer
Experience in designing and implementing RESTful APIs
Experience in front-end technologies (HTML, CSS, JavaScript, Reactive Framework)
Experience with back-end programming languages such as Java or C#
Familiarity with database technologies such as MSSQL or similar
Knowledge of version control systems (Git)
Hands-on experience with low-code platforms is advantageous
Skill in writing technical documents and specification is advantageous
Strong problem-solving skills and the ability to work independently and as part of a team
Initiative, Self-motivated, responsible and hardworking
Good command of written / spoken English is advantageous
管理委員會 - 秘書 Executive Committee - Secretary to Executive Committee
Ref. no.: FM.10.122024
職位內容 Responsibilities
直接向公司的管理委員匯報
為管理委員安排會議、業務預約、 商務行程等事宜
確保委員會文件的處理及記錄得到妥善管理
協助和準備會議議程、會議記錄和相關報告
行政支援管理委員會以提高工作效率
履行管理委員會臨時委派的其他職責
協助籌備公司活動
Direct report to the company’s Executive Committee
Manage and maintain executives’ schedules, appointments, and travel arrangements
Ensure proper organization of the Boards’ documents and records
Prepare and distribute meeting agendas, minutes, and reports
Support the Executive Committee with various administrative tasks to enhance productivity and efficiency
Handle ad-hoc tasks assigned by the Executive Committee
Assist with preparation of company activities
職位要求 Requirements
大學畢業或以上
擁有擔任高級管理層秘書經驗
優秀的中英文書寫及溝通能力，懂基礎葡語溝通優先考慮
較強的組織能力和時間管理技巧
熟練的 Microsoft Office 軟件操作及運用能力(Word, Excel, PowerPoint, Outlook, Teams, Zoom)
能夠謹慎處理機密資訊
能夠適應快節奏的工作環境
非常注重工作細節和準確性
積極主動地應對和解決問題，能夠平衡獨立工作和團隊合作的需求
University graduate or above
Proven secretarial experience to senior executives
Excellent verbal and written communication skills of spoken and written English and Chinese, knowledge in Portuguese is an advantage
Strong organizational and time management abilities
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Zoom)
Ability to handle confidential information with discretion
Flexibility and adaptability in a fast-paced environment
Strong attention to detail and accuracy in completing tasks
Proactive approach to problem-solving and the ability to work independently as well as in a team
人力資源及總務部 - 副經理/經理 Human Resources & General Affairs Department - Deputy Manager/Manager
Ref. no.: FM.11.122024
職位內容 Responsibilities
與其他部門經理和主管合作，以確保實現人力資源人才管理目標和目標
負責公司的人才招聘
管理和監督公司薪酬職能
監督和管理推動高效能的績效評估系統
審查和更新公司的人事管理政策和程序
管理內部溝通項目，以遵守公司政策和正當程序要求
協調員工培訓和發展計劃
與其他國際業務夥伴在不同項目和計劃上進行合作
Work as strategic business partner with other department managers and supervisors to ensure HR talent management goals and objectives are achieved
Responsible for the end-to-end process of recruitment activities of the Company
Manage and oversee the payroll function of the company
Oversee and manage a performance appraisal system that drives high performance
Review and update Company’s human resource policies and procedures
Manage internal communication projects in compliance with company policies and due process requirements
Coordinate employee training and development initiatives
Collaborate and partner with other international operations on different projects and initiatives
職位要求 Requirements
具人力資源管理學士學位或相關學歷
良好的中英文書寫及溝通能力，懂葡語更佳
擁有擔任人力資源主管或類似職位的工作經驗
備有管理人力資源系統的經驗(包括薪酬管理系統)
具備制定薪酬福利和績效評估計劃的經驗
熟悉勞動關係法
較強的領導能力
BSc in Human Resources Management; or related qualification
Good command of English and Chinese, knowledge of Portuguese is preferable
Work experience as Head of HR or similar role
Experience with Human Resources Information Systems including payroll tools
Experience in designing compensation and benefits and performance evaluation programs
Good knowledge of labor legislation
Leadership abilities
精算部 - 主任 / 高級主任 Actuarial Department - Officer/ Senior Officer
Ref. no.: FM.12.122024
職位內容 Responsibilities
協助產品和精算職能，重點如下:
開發支持更廣泛產品供應的精算框架和模型;
壽險的產品創新;
保單和責任估值和報告;
支持風險為資本的實施和相關分析
再保險採購和處理;
資產和負債管理;
風險管理;
數據分析
Assist in product and actuarial functions with the following focus:
Develop actuarial framework and models that support wider product offering;
Product innovation in life
Policy and liability valuation and reporting;
Support Risk-Based Capital implementation and related analyses
Reinsurance sourcing and handling;
Asset and liability management;
Risk Management;
Data analytics
職位要求 Requirements
擁有精算、統計、數學、工程、數據科學及其他定量學科的本科或更高學位
通過 SOA 精算考試或同等考試
2 年以上壽險或非壽險精算及 / 或產品相關工作經驗
精通中英文書寫及口語能力
Tertiary undergraduate or higher in actuarial, statistics, mathematics, engineering, data science and other quantitative degrees
Passing in Actuarial exams in SOA or equivalents
2+ years’ experience in life or non-life actuarial and/or product role
Proficiency in written and spoken English and Chinese
管理委員會 - 執行董事 Executive Committee - Executive Director
Ref. no.: FM.09.112024
職位內容 Responsibilities
制定和實施促進公司使命的策略
為達成公司既定的目標和目的制定全面的商業計劃，參與公司發展策略的制定，確保公司履行當中的信託責任，並以投資者和員工的最佳利益為行動準則
向核下的管理部門提供指導和輔助以建立高效的領導團隊
確保公司的日常營運和長期策略計劃符合既定政策，遵循道德規範和法律要求
對公司投資計劃進行指導和監督
建立並維持與股東、合作夥伴及外部政府機構之間的信任關係
以提升公司形象為目標，擔任公司的公開演講和公共關係代表
針對管理報告進行分析，並落實能夠提升公司財務及非財務狀況的相關措施
Develop and implement strategies aiming to promote the organization’s mission
Create complete business plans for the attainment of goals and objectives, participating with is vision for the key strategic plans, ensuring the company fulfills its fiduciary duty, acting in the best interests of its investors and employees
Build an effective team of leaders by providing guidance and coaching to subordinate managers
Ensure adherence of the company’s daily activities and long-term plans to established policies, legal guidelines respecting ethical standards
Direct and oversee investments
Forge and maintain trust with shareholders, partners and external authorities
Act as the public speaker and public relations representative of the company in ways that strengthen its profile
Analyze management reports and decide on measures that add value to the company's financial and non-financial situation
職位要求 Requirements
大學畢業或以上，主修數學、精算學、金融或相關範疇
擁有至少八到十年的管理經驗，並在執行董事或類似職位上有良好的業績記錄
擁有十五年以上的精算、風險管理和財務管理經驗優先
擁有多樣化的技術工作經驗及涵蓋多個領域，包括：保險產品的定價和風險評估、精算估值和報告、資產和負債管理、企業風險管理、風險評估和控制、資本管理（HKRBC/償付能力 II）、風險偏好聲明的制定、國際財務報告準則和投資組合管理
具有制定策略和計劃的經驗
對公司財務狀況及績效評估標準具備深入的理解
對公司的治理原則和最佳管理方法有全面的認識
較強的分析能力和解決問題的能力
具有優秀的組織和領導能力
流利的英語和葡萄牙語書寫和溝通能力；懂中文優先考慮
具有較強的技術性和項目管理技巧
出色的溝通和公開演講技巧
持有澳門居民身份證優先
Higher degree in Mathematics, Actuarial Science, Finance or any other relevant fields
Minimum 8-10 years’ managerial experience and proven track record as Executive Director or similar roles
15+ years in actuarial, risk and financial management
Diversified technical work experience covering a wide range of area including pricing and risk assessment of insurance products, actuarial valuation and reporting, asset and liability management, enterprise risk management, risk assessment and control, capital management (HKRBC/Solvency II), development of risk appetite statement, IFRS and investment portfolio management
Experience in developing strategies and plans
Strong understanding of corporate finance and measures of performance
In depth knowledge of corporate governance principles and managerial best practices
Strong analytical abilities and problem-solving skills
Outstanding organization and leadership abilities
Proficiency in written and spoken and written English and Portuguese; knowledge of Chinese would be an advantage
Strong technical and project management skills
Excellent communication and public speaking skills
Macau ID preferred
精算部 - 首席精算師 Actuarial Department - Chief Actuary
Ref. no.: FM.08.102024
職位內容 Responsibilities
監督公司整體產品和精算職能如下：
編製精算估值報告
監督和管理公司的所有精算職能
為產品審批委員會和高級管理層提供戰略性的精算建議
制定和實施公司政策和程序
確保精算工作符合監管要求和法規
帶領公司精算團隊並提供指導和培訓
預測金融趨勢並分析相關風險
持續關注和分析保險業的發展趨勢
作為管理層去提供戰略規劃和參與決策制定
Oversee the whole product and actuarial functions with the following focus:
Preparation of actuarial valuation reports
Oversee and manage all actuarial functions of the company
Provide strategic actuarial advice to the product approval committee and senior management
Develop and implement company policies and procedures
Ensure compliance with all regulatory requirements
Lead the actuarial team and provide guidance and training
Prepare financial forecasts and analyze financial risks
Monitor and analyze trends in the insurance sector
Participate in strategic planning and decision-making at executive level
職位要求 Requirements
8年以上的人壽保險精算從業經驗，以及至少5年以上擔任高級精算職位
擁有以下專業精算資格：英國精算師 (FIA)、澳大利亞精算師 (FIAA)、北美精算師 (FSA) 或其他與上述專業精算組織相當及被澳門金融管理局所認可之資格
在產品開發方面擁有豐富的經驗
具有償付能力第二代（歐洲）框架下的工作經驗
大學畢業或更高學歷，主修數學、精算學或統計學專業等相關範疇
具備英文及澳門特別行政區任一種正式語文(葡文或中文) 書寫和口語能力
8 + years of experience in life actuarial and at least 5 years of professional experience as a senior actuary
Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned
Solid experience in product development
Experience of working within the scope of the Solvency II Regime (European Framework)
Higher education in Mathematics, Actuarial Science or Statistics
Ability to communicate in English and at least one of the official languages (Portuguese or Chinese) (written and spoken)
理賠部 - 文員 / 高級文員 Claims Department - Clerk / Senior Clerk
Ref. no.: FM.07.102024
職位內容 Responsibilities
負責處理理賠部的日常工作
按照公司指引處理客戶保險索賠
輸入並管理客戶理賠資料及建立客戶檔案
及時回應客戶、保險經紀、代理及內部員工的理賠咨詢
為客戶提供優質和專業的客戶服務
處理其他上級委派的工作
Support daily operations of the Claims department
Settle and handle claims in accordance to the Company’s guidelines
Register, monitor and follow up with claims files
Handle claims enquiries from clients, brokers, agents and internal staff in a timely manner
Deliver quality and professional service to customers
Other ad hoc assignments assigned by the department supervisor
職位要求 Requirements
大學畢業或以上
良好中英文書寫及溝通能力
良好電腦操作技巧及熟悉Word 和Excel軟件操作及運用
優秀的溝通及人際交往能力
良好的分析及理解能力
以客戶為先、積極主動、願意學習
具備細心、積極、獨立的特質，並能在壓力環境中有效地完成工作
熟悉保險產品優先考慮
有辦公室行政工作經驗優先
University graduate or above
Good command of spoken and written English and Chinese
Good knowledge of PC applications, especially Word and Excel
Effective communication and interpersonal skills
Good analytical and comprehension skills
Customer-oriented, pleasant personality and willing to learn
Detail-oriented, proactive, independent, and able to work under pressure
Knowledge of insurance products is considered a plus
Experience in office administration is preferred
退休金部 - 主任 / 高級主任 Pension Fund Department - Officer / Senior Officer
Ref. no.: FM.06.082024
職位內容Responsibilities
負責執行退休基金的日常交易
確保所錄入交易的準確性及時效性
協助撰寫及檢閱監管及商業報告
支援銷售流程及提供客戶服務
回應客戶有關帳戶和交易的查詢
與內部保持緊密合作，確保提供優質的服務
Perform daily transactions related to pension fund operations
Ensure the accuracy and timeliness of all transactions
Assist and prepare regulatory and business reports
Support whole sales process and client service
Respond to client inquiries regarding their accounts and transaction statuses
Liaise and work closely with back office to ensure excellence in service
職位要求 Requirements
大學畢業或以上，主修會計、金融或相關範疇
具有投資、會計﹑或保險的基本知識
具有較強的分析力以及注重細節
良好中英文書寫及溝通能力
有效的溝通及人際交往能力
勤奮、積極、主動並能在壓力下完成工作
熟悉辦公室電腦軟件操作，尤其PowerPoint 及Excel
University graduate or above in Accounting, Finance or related disciplines
Basic knowledge in investment, accounting, or insurance field
Strong analytical skills and attention to detail
Good command of spoken and written English and Chinese
Effective communication and interpersonal skills
Self-motivated, proactive, and able to work under pressure
Good knowledge of PC applications, especially PowerPoint and Excel
Investment Department - Chief Investment Officer 首席投資總監 / Investment Manager 投資經理
Ref. no.: FM.12.092023
職務 Responsibilities
在資產管理公司的支援下管理投資策略和投資組合，包括退休金業務
管理短期投資餘額和整體流動性
處理所有日常投資管理之文件
負責定期投資報告和檢閱，包括量性和質性投資組合的研究
監察庫務部日常運作包括現金管理、保費收付及其他付款職務
Manage the investment strategies and portfolios, including pension fund business, with support from external Asset Management Companies
Manage short-term investment balances and overall liquidity
Perform regular administration duties of all investment files
Organize regular investment reports and reviews, including quantitative and qualitative portfolio studies
Supervise treasury department on day-to-day operations including managing cash, premium collections and other payment functions
職位要求 Requirements
主修金融或相關專業資格之機構認可範疇. 持有CFA資格優先
5-8年上投資相關經驗
具良好的英文、中文(廣東話及普通話）語言能力
具有效率之溝通及人際交往能力
具有前瞻性思維，精通決策
勤奮、積極、主動並能在壓力下完成工作
熟悉辦公室電腦軟件操作，尤其PowerPoint 及Excel
A degree in finance or a relevant field from an accredited institution. CFA preferred.
Minimum 5 to 8 years of related experience
Good command of verbal and written English and Chinese (Cantonese and Mandarin)
Effective communication and interpersonal skills
Strategic thinker and proficient in decision-making
Self-motivated, proactive and independent and able to work under pressure.
Good knowledge of PC applications, especially PowerPoint and Excel
申請職位 Application
Interested parties please send a full resume with a recent photo to HR@fidelidade.com.mo OR submit it in our Office Address at Av. Praia Grande 567, BNU Building 14/F, Macau (China), Monday to Friday (09:00 – 17:30).
有興趣人士請將履歷連同近照電郵至 HR@fidelidade.com.mo 或於辦公時間 (週一至五，09:00-17:30) 親身提交至忠誠保險辦公室 - 澳門南灣大馬路567號大西洋銀行大廈 14 樓
*Personal data collected will be used for recruitment related purposes only.
