Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.
Client Advisor
Your opportunity
To bring the in-store customer experience to the next level with flawless service that dazzles. You will seek out and leverage opportunities to enhance sales and increase growth, in harmony with the Bottega Veneta philosophy of luxury.
How you will contribute
Achieve sales targets in line with company strategy and use effective selling techniques to maximize the business potential of the stores
Share information and best practices in order to build solid and harmonious team relationships
Deliver excellent customer service and cultivate customer relationships via effective after-sales service
Efficiently collect and update customer information for CRM and Client Book use
Participate in stock management and maintain the floor display area and merchandise
Embody our company service values and standards at all times
Who you are
F.5 or above
Sales experience preferably in fashion & luxury contexts
Good command of English, and Mandarin
Energetic, outgoing, and pleasant with good customer service
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.
Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
Kindness – We believekindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
The Role
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
How will you contribute?
To achieve personal sales goal on a monthly basis by providing high quality of service
To provide high quality of service to the customer by demonstrating in-depth knowledge of the brand and products
To build repeat clientele and maintain customer relationship
To provide first level of after sales services in an effective way to ensure customer satisfaction
To perform other related ad hoc tasks and projects where necessary
Required Skills:
Minimum Form 5 and above with at least 2-year solid fashion retail sales experience
Prior exposure in luxury goods or premium fashion brands is preferred
Demonstrate strong sense of high-end fashion
Possess excellent communication, customer service and interpersonal skill
Good command of Mandarin
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
The Swatch Group is today the largest manufacturer and distributor of finished watches in the world. The Group includes a number of famous brands such as Breguet, Blancpain, Jaquet Droz, Glashütte-Original, Omega, Longines, Rado, Tissot, Certina, Mido, Hamilton, Balmain, Swatch and Flik Flak .
O Grupo Swatch (Macau) Limitada is a wholly owned subsidiary company of The Swatch Group. When you join us, you become part of a worldwide organization committed to providing excellent services to its customers and business partners.
Based in Saint-Imier, Switzerland since 1832, Longines is now established in more than 150 countries. Since its beginning, the story of Longines is characterized by a pioneering spirit, a quest for precision and a timeless vision of elegance.
And today, we are in search of our future team members with the same commitment and passion to try, fight and triumph with the elegance and inspiring spirit in us.
We look forward to taking on this beautiful journey with you.
Boutique Manager
Job Purpose
The main function is to manage overall store operations, optimize sales through effective implementation of business strategies and to motivate and coach staff to achieve shop objectives.
Responsibilities:
Sales Management
Achieve sales target in both quantity and sales revenue
Study and analyse routine reports and keep track of business trends, and propose action plans to Retail Manager
Implement sales strategies set by Retail Manager and Brand Manager for each product category and clientele
Customer Service & Clientele Development
Convey brand message to end-customers through direct personal selling, online channel and email enquiry
Address customers’ concerns, expedite service and resolve complaints proactively
Responsible for promoting the full Longines experience in line with brand strategies and through execution of planned marketing programs
Drive and build long-term relationships with regular clients. Strengthen customer loyalty by engaging and supporting the sales team in clientelıng activities
Identify and train up in-boutique product, CS, CRM and VM specialists to facilitate the communication workflow and enhance service standard
Regular meeting must be held among team members to allow feedbacks exchange, brainstorming and discussion
Staff Management
Build effective and productive work teams with strong morale to maintain healthy turnover rate
Evaluate and manage the team’s performance through enhancing their motivation and providing coaching on discipline and challenges
Identify staff’s training needs; propose, coordinate and/or conduct training based on category specialization and individual development
Conduct interviews and select the right candidates for the brand and boutique for Boutique Supervisor and below positions
Facilitate & train new joiners with supported by classroom trainings and buddy program.
Provide support to the Brand’s development when needed:
Staff transfer is required when necessary
Facilitate and assist in new boutique opening
Report regularly to Retail Manager and/or HRBP on team’s feedbacks regarding company policy or workflow
Develop talents with the support from Retail Manager and Training Manager, and report the progress regularly
Operational Management
Responsible for all facets of store operations
Responsible for implementation of the approved standard operating procedure, and achieving 100% on regular audit check
Monitor team members’ understanding of Longines SOP; suggest and propose follow-up actions if needed
Monitor store cleanliness both on and off sales floor and ensure housekeeping guidelines are met
Expenses control to achieve profitability goal of the Store
Responsible for attendance record of the responsible boutique(s) and ensure accuracy and timely inputs in related HR systems
Responsible for in-store safety matters
Inventory Management
Provides input and advice to Retail Support and Demand Planning Team based on current sales trends and warehouse factors
Review target stock level based on customer needs/buying trends, and advise any necessary actions needed to increase sales
Review product mix regularly to ensure healthy inventory level
Conduct daily audit of stock management including merchandise receipts, transfers and sales
Control and minimize shrinkage (stock loss) rate
Merchandising
Maintain Longines’ brand image as the key priority by monitoring the overall boutique’s environment and staff’s grooming
Implement proper visual merchandising ensuring its adherence to company guidelines, both in-the-window and in-store displays
Review both in-store displays and in-the-window visual merchandising on a regular basis and ensure appropriate merchandise mix
Propose VM display for special needs to match with the changing customer profile and seasonality to highlight related item focus
Intelligence Collection
Responsible for Customer Relationship Management system by enhancing customer database
Conduct monthly business review meetings with direct reports and communicate company information to staff concerned
Collect comments for analysis and reporting purpose
Requirement:
Very good command of English, Cantonese and Mandarin, both oral and written
Minimum 8-10 years of experience in retail business preferably with 3 years of experience in a retail managerial position/ manager levels
Good sales and communications skills
Experienced in complaint handling
Experienced in CRM
University degree in related discipline preferred
Proficient in Microsoft Office including Word, PowerPoint, and Excel in particular
APPLICATION 申請方式：
We offer attractive remuneration package & benefits to the right candidate. Interested candidates, please send your resume with current and expected salary to the HR via email: recruit.macau@mo.swatchgroup.com
