道格拉斯國際教育中心是道格拉斯國際教育集團一員,總部位於總部位於英國白金漢郡米爾頓凱恩斯市,距離倫敦約80公里。道格拉斯商學院(Douglas Business School〔DBS〕)主要從事國際高等教育及發展國內外高端教育服務,擁有20多年專業水準與資深學術經驗,更明白高等教育產業的重要性及合理性。
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Wealth Planning Specialist.
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled 為客戶提供合適保險解決方案的專業建議,及在整個銷售過程提供支援,以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call. 透過親緣關係/客戶推薦,及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer 以了解客戶的其他財富需求,或為非銀行客戶提供服務,為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency 管理客戶的保險組合,以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions 觀察客戶 / 工作夥伴的反饋,以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned 與主管一起制定業務計劃並製定業務戰略,執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers 與分行經理合作,有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank 促進和提升滙豐保險和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality 確保對各分行提供的服務進行基準測試,並達到最高質量
Qualifications 工作經驗要求
University Degree Holder 大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred 持有有效保險中介人資格考試卷一、三 和 五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries 有於銀行或人壽保險從事業務發展,客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred 對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen 敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy 有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office 熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills 工作主動,具有良好的溝通能力、創新思維,及團隊協作意識
Fluent in English, Cantonese and Mandarin 具流利的廣東話、普通話、英文語言能力
Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist. 具備較少相關經驗的候選人,將獲考慮聘任為助理財富策劃顧問
To be considered for this role, the relevant rights to work in Macau 要被考慮這個職位,相關人士必須為有權利於澳門工作。
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank/HSBC Life relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
AstraZeneca is one of the world's leading pharmaceutical companies, with a broad range of medicines designed to fight disease in important areas of healthcare: gastrointestinal, cardiovascular, neuroscience, respiratory, cancer and infection. Backed by strong science and wide-ranging commercial skills, we are committed to sustainable development of our business and the delivery of a flow of new medicines that bring benefit for patients and add value for wider society.
We offer attractive remuneration & benefit package and excellent opportunity for career development. Interested applicants please send your detailed resume including salary expectation to the Human Resources Department, (HR.HK@astrazeneca.com). Personal data collected will be used for recruitment purpose only.
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
Client Advisor
Department: RETAIL OFFLINE
City: Macau
Location: MO
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESS
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.