Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
Client Advisor
Department: RETAIL OFFLINE
City: Macau
Location: MO
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESS
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
We offer an attractive remuneration package and excellent career prospects to the right candidate, interested parties are invited to apply our job openings via https://www.mtr.com.mo/career. For any inquiries, please contact us at 8506 0800 or careers@mtr.com.mo.
The Sales Assistant is responsible to optimize the sales of our products (Perfumes & Cosmetics, Liquor & Tobacco and General Merchandise) through selling, sharing of your product knowledge, and excellent customer service.
JOB DUTIES & RESPONSIBILITIES
Achieve individual sales targets on a monthly basis in a teamwork environment;
Responsible for cashier management and sales transactions
Ensure accuracy in the collection and settlement of payments in different currencies or modes of payment such as vouchers, cash, credit cards or e-payments.
Provide excellent customer service to enhance customer experience;
Support daily operations of the store including but not limited to cashiering, VM, stock management;
Assist in ad-hoc duties as per assigned.
KEY REQUIREMENTS & COMPETENCIES
At least 1 year of retail sales experience within an array of categories (Perfumes & Cosmetics, Liquor & Tobacco, General Merchandise)
Excellent communication and interpersonal skills;
Strong customer service mentality, proactive and willing to learn;
Dependable and a good team player;
Able to perform retail operational hours which includes weekend and public holidays;
Fluent in spoken Cantonese, English and Mandarin. Other language skills would be a plus;
Able and comfortable to work in the Macau International Airport.
Should you have any enquiries and interview appointment, please contact +852 5261 8009 and +853 6545 3708 (Crystal/ Vivienne) by WhatsApp.
STORE SUPERVISOR Macau International Airport 澳門國際機場
PRIMARY OBJECTIVE
Reporting to the Store Manager, the Store Supervisor will maximize sales, optimize operations and coach/lead the retail team in the designated stores under their responsibility.
JOB DUTIES & RESPONSIBILITIES
Assist Store Manager to drive retail sales performance ensuring target KPIs are met
Ensure the store assigned is fit for business (cleanliness, lighting, lay out, promotional displays. digital screens, etc.). and counters are aligned with brand specifications.
Ensure that aisles are cleared, safe and accessible for our customers at any time.
You will ensure that product allocation is according each brand strategy and seasonal calendar and ensure timely product replenishment.
Work closely with our Customer Service team on ensuring an excellent customer experience
Work with Merchandising and Marketing teams to plan/adapt product display and assortment to daily, monthly and seasonal promotions, special events and needs.
Help and support the stock control procedures (reports, stock take, etc).
Help to produce the relevant information and data to run and optimize the business (reports and feedback).
Act as a leader on the sales floor, coach and facilitate the team to provide excellent experience sales service.
Revise the operations looking for ways to improve efficiency and maximizing revenue.
Support cashiering team with basic and urgent issues like refunds, exchanges, void tickets, queues management, etc;
Manage the development of the staff assigned to your stores (sales, skills, customer service, and product knowledge).
Assess your team members’ performance on a timely basis and support their career plan.
Perform any ad hoc duties as per assigned
KEY REQUIREMENTS & COMPETENCIES
4 years of related work experience in retail operations, preferably in a Retail environment (experience in Travel Retail is a plus).
High school level at least required
Results driven with excellent customer service
Self-starter with strong business acumen, result-oriented with strong leadership skills able to lead and coach a large number of sales staff
Demonstrated ability to build effective teams and motivate employees.
Outgoing, dependable, pro-active team player with good communications and interpersonal skills
Good organizing and management skills with good time management
Good command in Cantonese, English and Mandarin
Able and comfortable to work in Macau International Airport
Good command of spoken English, Mandarin and Cantonese
Sales Assistant
Requirements:
Minimum 2 years of relevant experience in retail industry, with Luxury experience will be an advantage
Strong interpersonal and communication skills
Customer-focused, pleasant, outgoing and passionate in fashion industry
Good command of spoken English and Chinese (Cantonese and Mandarin)
Candidates with less experience will be considered for Sales Assistant position
Supervisor
Main Responsibilities:
Assist to manage the daily running of shop and maintain the highest standard of shop environment
Lead and motivate the sales team to deliver quality customer service and achieve sales target
Oversee VIP Program and various promotion program
Professional Requirements:
Bachelor’s Degree or above in any disciplines
Minimum 3-5 years of relevant management experience in luxury retail industry
Excellent command of spoken and written English and Chinese (Cantonese and Mandarin)
Personal Requirements:
Strong interpersonal skills and business acumen
Excellent supervisory skill
Self-motivated, customer-focused and task-oriented
We offer attractive remuneration package, on-the-job training and career advancement opportunity to the right candidate. Interested parties, please send your full resume with date of availability, latest and expected salary to career@mo.ferragamo.com (please state in the email subject “job position - source from jobscall.me”)
*Personal data collected is solely for recruitment-related purposes and will be treated in strictest confidence.
The right candidate should be the Chopard Ambassador and to lead a team to great performances in the short and long term (turnover, profitability, development of client database and image for Chopard). He/she:-
is ultimately responsible for a perfect up keeping of the boutique at all times
is a key person for client acquisition. He/she should lead the efforts of the team to acquire new clients, not only by converting the walk-in clients, but also by following a tactic of client acquisition outside the boutique
is ultimately the person in charge of the stock
must organizes a formal weekly meeting for the purpose of giving objectives, sharing information and fostering team spirit
is a coach for all its team and need to take care of the recruitment, staff evaluation and development of the team
might be requested to travel for seminars or to visit clients and attend functions to entertain its clients
must ensure reports on market intelligence on other boutiques and boutiques staff
Requirement:
8 years' luxury retail experience with at least 3 years in management level
Excellent customer relations management skill with solid client base
Sound knowledge in watch industry is a definite asset
Strong business sense of retail service, passion in retail operations
Sales-driven and able to work under pressure
Mature, excellent leadership and interpersonal skills
Knowledge of computer applications
Good command in both written and spoken English and Mandarin
Less experience will be considedered as Assistant Boutique Manager
Non-macau resident will also be considered
Boutique Supervisor
Responsibilities:
Assist the Manager to oversee the day-to-day boutique operations
Lead and motivate the team to achieve the sales target
Acquire new client database and build client loyalty
Ensure the team comply with company policies and procedures
Prepare weekly / monthly reports
Requirements:
5 years' luxury retail experience with at least 2 years in supervisory level
Sound knowledge in watch industry is a definite asset
Good leadership, people management and communication skills
Proactive, mature and able to work under pressure
Good Command in both written and spoken English and Mandarin
We offer: - 8 days monthly day off - 15 days Annual Leave - Guarantee Commission - Monthly & Special Incentives - 13th month Salary - Professional Training - Education Subsidy - Staff Purchase Privileges - Medical, Dental & Life Benefits - Excellent Career Development
Interested parties please send your full resume with salary expectation to hr@chopard.hk
Welcome to visit our website to learn more about us! www.chopard.com
