Guest Service Agent-Front Office 前堂接待員
(Part time Job on Dec 2024 - Feb 2025)
Responsibilities:
Provide front of the house guest services to guests.
Attend to all arriving and departing guests.
Maintain and update guests’ profiles accurately.
Ensure all brand standards and service standards are delivered to guests in order to achieve guest satisfaction.
Requirements:
Good customer services, communication and upselling skills.
Good command of spoken & written English & Chinese, ability to speak Mandarin is highly preferred.
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604 during office hours: Mon-Fri, 9:00am -6:00pm
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Executive Chef
Responsibilities:
Responsible for the efficient and effective operation of Culinary Department.
Responsible for creative menus of all F&B outlets, including a luxury fine dining restaurant.
Ensure all the dishes are designed, prepared, produced and presented with high standards, providing exceptional luxury experience to the guests.
Coordinate effectively with F&B department and Sales, for profit maximization.
Responsible for food hygiene, safety and quality in the hotel.
Requirements:
Solid experience in international cuisine.
Strong passion for the art of food design and preparation.
Enthusiastic with exceptional and unique fine dining experience.
Hands and heart on for fine dining events.
Able to lead, motivate and develop an international team.
Knowledge of HACCP.
Preferably participation in restaurant renovation.
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Stella.chong@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Sr./VIP Club Agent (資深/索菲特行政樓層接待員)
(5 days work)
Responsibilities:
Responsible to check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
Registers and rooms all arrivals according to established procedures.
Ensures guest services specified by superiors and guests requests are promptly and courteously met.
Requirements:
2 year experience in guest / customer service, or an equivalent working experience.
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Able to speak, read and write English and Chinese. Knowledge of spoken Cantonese will be an advantage.
Proficient in the use of Front Office OPERA System.
F&B operation experience is an advantage.
Macau residents have advantages.
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604 during office hours: Mon-Fri, 9:00am -6:00pm
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
FO Supervisor 前堂主管 (5 days work)
Responsibilities:
Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests.
Ensure LQA standards are implemented and delivered to every guest.
Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity.
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible.
Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy.
Be fully competent in all reception and cashier duties, and cover all shifts if required.
Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication.
Follow up on cancellations and no shows and late charge when appropriate.
Liaise with Concierge to ensure swift baggage dispatch and collection.
The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager.
Requirements:
Diploma or Degree preferably in hospitality or related field
Minimum one (1) year relevant experience in a similar position in a renown international hotel brand
PMS and Office software knowledge
Excellent oral and written skills in Mandarin and English
Analytical skills a must combined with creativity and initiative
Excellent interpersonal & communication skills
Service oriented with an eye for details
Confidently able to resolve problems and make decisions
Adaptable and flexible and able to embrace and respond to change effectively
Floor Supervisor 樓層督導員 (5 days work)
Responsibilities:
Patrol and be responsible for public area and inspect ensure hotel area cleanliness up to the standard set up by the hotel. And ensuring maximum guest satisfaction and adhering to standard required by our hotel.
To work on a rotation basis within Housekeeping. To cleaning and upkeep carpets, upholstery and hard flooring in accordance to Hotel standards.
To respond to paging and follow up where cleaning is needed.
Arrange to general cleaning of restaurants, offices and public area assigned to him/her periodically by shampooing carpet, dusting and cleaning chandeliers, ceiling, A.C grills and other hard to reach fixtures and places asides form performing his daily cleaning duties.
Requirements:
Experience in HSKP for 2 years will be preferred have Housekeeping PA management working experience
Familiarity Housekeeping chemicals and cleaning SOP
Interpersonal skills to deal with talent issues
Skill to communicate and coordinate
Good logic and operational capability
Skill to office software
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Technician 工程技工 (5天工作)
職位內容：
職位要求：
需具備三年以上相關的工作經驗
良好普通話及廣東話的表達溝通能力
能獨立工作及具有責任感
需輪班工作
澳門居民優先
申請詳情：
如有意申請以上職位，閣下可：
將履歷電郵至 Careers.MACAU@sofitel.com 人才與文化部 (也稱為人力資源部) 或
於辦公時間: 星期一至五、上午9時至下午6時 致電 (853)8861 7606 或 (853)8861 7604
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Engineering Supervisor 工程主管 (5天工作)
Responsibilities:
Report the regular work to Assistant Director of Engineering and Duty Engineer.
To develop and implement designed plan for equipment maintenance, take the lead in the processing of emergency maintenance train talent within department.
To provide supervision and guidance and on the job training to associates and to follow up on work progress to ensure that it is properly carried out and completed on time schedule with acceptable quality. Constantly review & inspect completed works (preventive and work request) for any deficiencies that need to be follow up for accuracy and completeness.
Treat complaints of harassment and discrimination promptly and confidentially.
Treat customers and colleagues from all cultural groups with respect and sensitivity.
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Requirements:
Full understanding and knowledge of engineering operation in hotel
Good coordination ability of organization
Practical experience in the field of M & E system pertaining to hotel operation
Diploma in either Mechanical or Electrical engineering or equivalent
Min 5 years of operation experience in hotel in similar capacity, preferably from international hotel chain
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally Fluent in English is encourage/required (depending on guest contact level)
Some industrial experience is desirable
Sound judgment, and strong decision-making, problem-solving and follow up skills
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Sr. Technician 資深工程技工 (5天工作)
Responsibilities:
To execute all works assigned in accordance with the guideline and policies and procedures, especially in relation to fire and life safety.
Be familiar with all the mechanical systems, its operating requirement and characteristics, so as to operate in strict compliance with requirement.
To attend to guest request and complaints promptly and efficiently to avoid inconvenience or discomfort.
To practice and make recommendations to engineer on energy conservation improvement.
To perform all other duties as may be assigned by DIR of ENG， Asst. DIR of ENG
To inspect all mechanical systems and make operation status records as per inspection list To correct and report operation deficiency, unusual events and safety hazards conditions to engineer To feedback and make recommendations to engineer for needs of system and plants modification, upgrading, methods of operation or repairs, etc. that could improve efficiency and productivity.
To maintain tools and equipment properly and keep the workplace cleans and tidy.
Requirements:
Good knowledge and hand on skills of mechanical system operation, repair and maintenance
Knowledge and skill of repair and maintenance of laundry plant, kitchen equipment, pump, etc.
Knowledge of water treatment testing / analysis
Good knowledge of steam and town gas
Technical vocational institute training in general mechanical repairs & maintenance
Min2-3 years working experience in mechanical system preferably with hospitality industry
Skill of lathe machine, shearing machine operation
Skill of diesel oil generator maintenance
Skill of electrical & gas welding will
Skill of pipe work installation
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally
Sound judgment, and strong decision-making, problem-solving and follow up skills
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Executive Floor (Club Millesime) Supervisor 行政樓層主管(5 days work)
Responsibilities:
To assist Club Millesime Manager to manage for all activities at the Club Millesime, lead the shift to complete the tasks.
Responsible to check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
Be good knowledgeable with brand standard and implement it.
To implement the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual.
Maintains a steady flow of communication to Club Millesime Manager and other section supervisors.
Make recommendations to management on equipment, work methods, supplies and decorations.
Prepare and check various daily and monthly records and reports, and other reports as required.
Supervises and guides Club Millesime Agent to ensure that hotel’s policies and procedure are adhered to.
To assist manger to supervises Club Millesime operation and workflow to maximize guests’ satisfaction.
To ensure all Club Millesime Agent adhere to the Hotel rules and regulation.
To supervise and delegate duties to all Club Millesime Agent within the section and to prepare their work schedules as required.
Observe associate’s performance and give the feedback or direct correctly, report their performance to the manager impersonality.
Requirements:
Diploma or Degree preferably in hospitality or related field
Minimum one (1) years relevant experience in a similar position in a renowned international hotel brand
PMS and Office software knowledge
Excellent oral and written skills in Mandarin and English
Excellent experience in both Front Office and Food & Beverage operations
Familiar with LCAH processes or other loyalty programmer
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Administration Manager 行政事務經理
Responsibilities:
Assist the Assistant Director in supervising the day-to-day operation of Administration and General Warehouse to ensure all related activities run as scheduled.
Supervising the full spectrum of office administration functions including daily office administrative operations, procurement, inventory management, contract and documentation, etc.
Assist in managing and supervising administrative staff and delegating tasks.
Assist the Assistant Director in developing and periodically reviews and updates the Administration and General Warehouse policies and procedures.
Assist in budgeting and financial management, including tracking expenses and preparing reports for the office.
Conduct cost control review periodically in accordance with the company’s cost saving strategy.
Maintain records and files, ensuring they are accurate and up to date.
Provide administrative support to the office as needed, such as handling office correspondence, prepare and distribute internal communications and announcements, recording meeting minutes, etc.
Perform other duties that may be assigned
Requirements:
At least 5 years supervisory or managerial experience.
Bachelor’s Degree in Business Administration or related areas.
Knowledge of Procurement system.
Advance knowledge in MS Excel.
Good knowledge in business English and ability to prepare analytical reports in the appropriate format.
Strong written and verbal communication skills with a keen sense of attention to details.
Financial literacy in budgeting and expenditure monitoring.
Ability to transition easily between collaborative and individual work styles.
Multi-tasking abilities coupled with a positive attitude and discretion is essential.
Independent, well-organized, responsible and pleasant personality
Candidates with less experience will be considered as Assistant Administration Manager.
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1602-24JT294190
Senior Human Resources Officer – C&B 人力資源高級主任 (Ref: HRSOFR)
Key Responsibilities:
Perform full spectrum in Compensation and Benefits including payroll and attendance operations, benefit management, headcount control and medical scheme etc..
Assist in HRIS development and testing.
Report on payroll expenses.
Ensure wages and tax withholdings comply with regulations
Support other assigned HR tasks and ad-hoc projects
Requirements:
Degree holder in Human Resources Management or relevant disciplines.
5+ years relevant working experience in mid-to-large corporate which is using HRIS.
Well-versed in Macau labour ordinances and related statutory regulations.
Proficiency in office applications (e.g. MS Word, Excel, Powerpoint).
A can-do attitude with strong interpersonal skills, and capable to deal with all levels of staff.
Excellent communication and presentation skills.
Self-motivated, detail-minded, well-organized and able to work independently.
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1603-24FN372943
辦公室助理 Office Assistant (Ref: ADMOA)
主要職責：
職位要求：
初中畢業或以上程度
3年相關工作經驗者優先考慮
能操流利廣東話
略懂英語及國語優先考慮
懂電腦操作及中文輸入法優先考慮
良好溝通技巧、勤奮、守時、有禮 及 具責任感
· 工作服裝及儀表需素雅、莊重、整潔
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1602-24FM501876 填寫好職位申請表
Food & Beverage Server餐飲服務員 (5 days work)
職責：
對食品和飲料菜單有很好的了解
及時準確地接受食品訂單、配送食品和飲料
以資訊豐富且有用的方式幫助客人了解菜單
遵守酒店政策、程序和服務標準
其他指派的職責
要求：
Sr./Telephone Operator 總機接線生 (5 days work)
Responsibilities:
Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Deliver all guests’ messages, mail and fax are handled and distributed properly.
Ensure the efficient and prompt handling and delivery of all guest requests throughout the hotel.
Handle the room reservation during Reservation’s absence.
Requirements:
Diploma or Degree preferably in hospitality or related field
At least 1 years of relevant experiences in luxury hotel
Excellent interpersonal & communication skills
Adaptable, flexible and able to embrace and respond to change effectively
Fluent in spoken English, Mandarin and Cantonese
Seamstress 縫紉員 (5 days work)
職責：
負責縫紉制服。
保持及維護縫紉設備。
協助收發制服。
完成主管交予的工作。
縫補和修改員工的制服。
要求：
身體狀況和視力良好。
熟練縫紉機的操作。
對布料的分辨有很好的了解。
具有靈巧的縫紉手藝。
Sr./Guest Service Agent 前堂接待員 (5 days work)
Responsibilities:
Provide front of the house guest services to guests.
Attend to all arriving and departing guests.
Maintain and update guests’ profiles accurately.
Ensure all brand standards and service standards are delivered to guests in order to achieve guest satisfaction.
Requirements:
Diploma or above in hospitality management.
Good customer services, communication and upselling skills.
Good communication skills in both written and spoken English, Mandarin or Cantonese.
Knowledge of Opera Systems is an advantage.
Flexible work hours & overnight shift required.
Guest Relation Officer 賓客關係主任 (5 days work)
Responsibilities:
Remains observant and responds to each guest who approaches the hotel.
Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
Stand by in the Front Desk or lobby area, to assist Front Office Operating department to provide service at critical guest flow time.
Coordinate and escort guest for the arrival, stay and departure experience to ensure a seamless experience.
Review all loyalty/VIP guest incidents and ensure proper follow up is completed with the relevant departments.
Coordinates with Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
Requirements:
Diploma or Degree preferably in hospitality or related field
At least 1 years of relevant experiences in luxury hotel
Excellent interpersonal & communication skills
PMS and Office software knowledge
Adaptable, flexible and able to embrace and respond to change effectively
Fluent in spoken English, Mandarin and Cantonese
Duty Manager 值班經理 (5 days work)
Responsibilities:
Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
Requirements:
Minimum 5 Years’ experience in 5 star Luxury Hospitality required
Strong experiences in Rooms division.
Must be well-presented and professionally groomed at all times.
Excellent leader and trainer with solid motivational and teamwork skills.
Good communication skills in both written and spoken English, Mandarin or Cantonese.
Previous Accor experience and worked in Asia would be a plus.
Assistant Restaurant Manager 餐廳副經理 (5 days work)
Responsibilities:
Give direction to the entire food & beverage operational departments, which include Banquets, Restaurant, Room service, Lounge, Bakery, and the Kitchen
Focus on achieving hotel profitability through revenue generation and effective cost controls
Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
Develop and train F&B operational managers and supervisors, analyzing current trends and making recommendations accordingly
Requirements:
Minimum of 3 years food and beverage management experience, preferably in the luxury setting
A strong understanding of operational controls, budgeting, forecasting, menu engineering, sales, and marketing
Strong oral and written communication skills in English and Chinese
Ability to train and develop team members
Ability to work effectively in a team environment and take initiative
Excellent organizational, leadership & analytical skills
Application:
Interested parties are welcomed to:
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Restaurant Supervisor 餐廳主管 (5 days work)
Responsibilities:
Provide quality service to guests and surpass their expectations
Enhance the effectiveness of kitchen and services team; smooth operations of work section assigned
Ensure the cleanliness of the restaurant, tableware and silverware are properly placed and set up
Requirements:
High Diploma or above
Minimum 3-5years relevant experience in Hotel or F&B industry, with at least 1 year in supervisory level
Knowledge of western dining cuisine and wine is an advantage
Service oriented with outgoing personality, self-motivated
Good command of spoken English and Cantonese, Mandarin is desirable
Application:
Interested parties are welcomed to:
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Captain 餐廳領班 (5 days work)
Responsibilities:
In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
Supervise cash handling and banking procedures.
Supervise the maintenance of service equipment.
Monitor standards of guest facilities and services.
Control stock and monitor security procedures.
Assist with menu and wine list creation.
Requirements:
Good oral and written communication skills
Experienced in all aspects of restaurants service
Hotel Restaurant Management graduate
Minimum 1 - 2 years Hotel experience with at least 1 year in a International operation environment
Application:
Interested parties are welcomed to:
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Project Coordination Manager (Ref: PRODCOMGR)
Responsibilities:
Plan project timelines, manage resources, and keep track of multiple tasks.
Organize and communicate all the details of projects, organizing coordinating meetings.
Arrangements, preparing and updating reports and budgets.
Project management and coordination with team members.
Serve as a liaison between those Government Departments and the project manager.
Assigning and monitoring daily tasks and communication.
Reports and updates for the project manager.
Site supervision/coordination and site measurement work.
Checking of site setting out / land surveying/ alignment works.
Requirements:
Diploma/Higher Diploma or above in Civil Engineering, Building Management/building study, Building service, or related disciplines.
Minimum 8 years of experience in Civil/Building/Building Service works in Contractors or Consultants or Developers for projects.
Min. 2 years or more on-site working experience for inspection of works/engineering works is an advantage.
Able to work independently, overtime under pressure, and meet tight deadlines.
High Professional Conduct and Integrity.
Fluent communication skills in Mandarin, English, and Cantonese.
Computer knowledge of AutoCAD, Adobe Acrobat, Photoshop, mircro soft in word/excel, micro soft Project is an advantage.
Frequent travel to or stationed in Macau or Overseas when required.
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=0&vid=1618-24DL334524
Director of Sales and Marketing (Ref: SMKTDIR)
Job Description:
We are seeking a skilled professional who can drive profitability and contribute to the growth of our organization. This role involves executing sales and marketing plans, analyzing programs, interacting with customers, supervising gaming hosts, and optimizing team strategies. Responsibilities include achieving revenue targets, providing program reports, understanding customer desires, and managing marketing budgets.
Responsibilities:
Develop and implement a comprehensive marketing plans and sales strategy to drive customer acquisition, retention, and revenue growth.
Lead and manage the sales and marketing team, providing guidance, coaching, and support to ensure high performance and achievement of targets; foster a collaborative and results-driven team culture within the organization.
Develop and implement player development and loyalty programs to acquire new business, capture premium players and retain existing ones.
Collaborate with cross-functional teams, including marketing and operations, to develop and execute integrated sales and marketing campaigns.
Stay updated with industry developments, regulations, and compliance requirements, ensuring adherence to all relevant standards.
Monitor industry trends, market conditions, and competitor activities to identify potential opportunities or threats.
Drive continuous improvement in sales processes, policies, and procedures to enhance efficiency and effectiveness.
Prepare and manage sales forecasts, budgets, ensuring cost-effectiveness and a strong return on investment
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field (advanced degree preferred).
Proven experience as a Sales Director or similar leadership role in the gaming industry.
Strong track record of achieving sales targets and driving revenue growth.
Excellent leadership and team management skills, with the ability to inspire and motivate a sales team.
Exceptional interpersonal and relationship-building abilities to establish and maintain productive partnerships with clients and stakeholders.
In-depth knowledge of the casino industry, including market dynamics, customer behavior, and regulatory requirements.
Strategic thinking and analytical skills to identify market opportunities and develop effective sales strategies.
Outstanding communication and presentation skills, with the ability to influence and negotiate at all levels.
Ability to work in a fast-paced and dynamic environment, demonstrating resilience and adaptability.
Frequent travel to or stationed in Macau when required.
Note: This job description serves as a general overview of the responsibilities and qualifications expected of a Director of Sales and Marketing. It may be modified as per the specific needs and requirements of the organization.
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=0&vid=1612-24BL242799
Assistant Accounting Officer ( Ref : FA_ SACOFR) 助理會計主任
Key Responsibilities
Accounts Payable function
Including issuance cheques, input journal voucher and payment vouchers
Assist prepare monthly financial reports and related schedules
Other clerical duties and ad hoc assignment as required
Requirements
Macau resident
Secondary school or above, LCC Elementary Level or above.
Previous accounting working expenses is preferred
Proficiency in PC knowledge (MS office, Word, Excel) and Chinese Typewriting
Hardworking and numerate
Mature, independent, responsible and able to be a good team player
Immediate available is preferred
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=1&vid=1601-24BV014228
HR Coordinator (Ref: HRCOR) 人力資源協調員
Job Description
Perform full spectrum of HR functions including recruitment, training, employee relations, compensation and benefits, expatriate management and payroll.
Assist to Human Resources Manager to conduct staff interview or counseling, organize staff activities, deal with the recruitment media, closely work with the external organizations or subsidies on HR related matters.
Requirement
Degree holder in Human Resources Management or relevant disciplines, with 1-2 years relevant working experience is preferred.
Experience in mass recruitment, handling imported labor affairs and liaising with government bodies and agencies for work permit application/renewal is an advantage
Well-versed in Macau Employment Ordinance and related statutory ordinances
Proficiency in PC knowledge (MS office, Word, Excel) and Chinese /English Word Processing
Good command of written and spoken Chinese and English, knowledge of Putonghua is an advantage
Good attitude with a strong interpersonal skills, and capable to deal with all levels of staff
Excellent communication and presentation skills
Self-motivated, detail-minded, well-organized and able to work independently.
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1603-24BN441718
Senior Marketing Manager 市場高級經理 (Ref: SMKTMGR)
Position Overview:
We are seeking a talented and experienced Senior Marketing Manager with at least 5 years of management experience in a related field. The ideal candidate should possess strong communication skills, be well-versed in all aspects of promotion platforms and have a deep understanding of the latest trends in social media marketing. Experience in casino marketing is preferred. The candidate will be responsible for developing and executing marketing strategies to engage target audiences, enhance brand awareness, and drive revenue growth.
Responsibilities:
Develop and execute comprehensive marketing strategies to support the overall business objectives and targets. Continuously evaluate and refine marketing plans to maximize campaign effectiveness and ROI.
Lead the planning, implementation, and evaluation of promotional campaigns with various partners across multiple channels. Proactively stay up-to-date with emerging trends and technological advancements in promotion platforms, ensuring familiarity and proficiency in their use.
Utilize social listening tools to monitor brand mentions, industry trends, and customer sentiment. Analyze social media metrics and generate reports to assess the effectiveness of social media campaigns. Use data-driven insights to refine strategies and improve performance.
Identify and collaborate with relevant influencers to amplify brand reach and engagement. Develop and manage influencer partnerships, including contract negotiation and performance tracking.
Supervise and provide guidance to the marketing team, fostering a collaborative and high-performance work environment. Delegate tasks, set performance objectives, and conduct regular performance evaluations.
Oversee brand positioning and ensure consistent messaging across all marketing channels.
Conduct market research, competitive analysis, and customer segmentation to identify target markets, market trends, and consumer insights. Utilize data-driven decision making to optimize marketing strategies and tactics.
Develop and manage marketing budgets, ensuring effective allocation of resources to achieve marketing goals and objectives.
Maintain in-depth knowledge of the market, including competitive and regulatory landscapes, and proactively communicate and address potential issues as they arise.
Collaborate cross-functionally with internal teams such as operations, finance, and sales to align marketing efforts with organizational objectives. Establish and maintain relationships with external stakeholders, including media partners and vendors.
Qualifications:
Bachelor's degree in Marketing, Business Administration, or a related field. Advanced degree is a plus.
Minimum of 5 years of experience in a management position within the marketing field.
Previous experience in casino marketing is highly preferred.
Strong communication and interpersonal skills, with the ability to effectively communicate complex ideas and influence stakeholders at all levels.
Proficient in market research, data analysis, and interpretation of marketing metrics.
Exceptional leadership and team management abilities.
Passionate and result-driven with a proven track record in marketing strategies, project management, and spearheading creative campaigns.
Excellent written and verbal communication skills, with the ability to craft compelling content for different marketing channels and managing multi-media projects.
In-depth knowledge of various social media promotion platforms and marketing channels, including but not limited to Facebook, Instagram, Youtube, TikTok, and Xiaohongshu.
Note: This job description serves as a general overview of the responsibilities and qualifications expected of a Senior Marketing Manager specializing in social media. It may be modified as per the specific needs and requirements of the organization.
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=0&vid=1605-24AT233788
Assistant Property Officer (Ref: PROPAOFR) 物業管理助理主任
工作職責：
負責協助主管處理物業的日常運營，包括但不限於客戶投訴處理、維修維護、安全管理、設施保養等
負責監察各服務供應商提供的服務，確保能提供優質的服務供應
定期進行物業巡查以確保物業環境整潔、安全和舒適，維護物業形象
協助管理由公司營運的商業店舖及兒童遊樂中心及制作營運報告
職位要求：
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1608-23NV163830
Human Resources and Talent Development Manager 人力資源及可持續發展經理
Responsibilities:
Involve in managing activities such as job design, employee relations, performance management, training & development and talent management
Assist VP to develop and implement HR strategies and initiatives aligned with the overall business strategy
To conduct annual training and development needs assessment.
To develop training and development programs and objectives.
To train and coach managers, supervisors and others involved in employee development efforts.
To plan, organize, facilitate and order supplies for employee development and training events.
To update and maintain organizational communications such as internal bulletin boards and memos to ensure employees have knowledge of training and development events and resources.
To conduct follow-up studies of all completed training to evaluate and measure results.
To evaluate the effectiveness and modify the programs as needed.
Exemplifies the desired culture and philosophies of the corporate.
Requirements:
Bachelor's degree or above in Human Resources or relevant field.
5+ years of experience designing and implementing employee development programs.
A creative and analytical mind, self-motivation, strong organization, communication and interpersonal skills, and be able to work under pressure
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
With a can-do mindset, practical sense in thinking and problem solving.
Familiar with Macau Employment Ordinances is a plus.
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=0&vid=1603-23MV054124
Order Taker 接單員 (5 days work)
Job description:
To handle and log all incoming calls. / inquiries related to Housekeeping operations.
Follow up on guest requests, dispatch orders to concerned colleagues in system accordingly and ensure the requests are completed up to guest satisfaction
Provide general administrative support to the Housekeeping team
Keeps files and records in good order to enable you to locate information as requested.
Requirements:
Minimum 1 year working experience in housekeeping or other related hotel operations
Positive, helpful attitude and excellent telephone manner
Strong oral and written communication skills, preferably in both Chinese and English
Good computer skills
Shift duty is required
F&B Clerk 餐飲文員 (Ref: FBCLK)
工作職責：
協助餐飲部門行政事務：
部門內外溝通與協調
行政資料管理
會議記錄與執行追蹤
執行企劃書、簡報等文件編輯
資料歸納、分析、蒐集處理
完成工作時程表，管理行事曆，並負責會議協調與安排
準備會議議程，參與會議並撰寫會議記錄
協助餐飲總監報表製作及分析
收發公文並處理會簽文件
完成餐飲總監交辦事務
職位要求：
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?lang=1&vid=1621-23HL541977 填寫好職位申請表
IT Support 電腦技術員 (Ref: ITSUPORT)
工作職責：
職位要求：
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1606-23HU075536
保安員 (Ref: SQGUARD)
工作範圍：
負責物業保安工作包括巡邏、出入口控制及出入人士資料登記
負責執行公司之安全指引及規則，以確保娛樂場及酒店正常營運
負責檢查及確保物業內之各項安全設施運作正常，並執行各項有關之緊急應變程序
防止物業範圍內發生盜竊、火警、惡意破壞及非法行為及／或任何危害公司、員工及／或客人之行為
需時刻保持高度警覺，維護公司資產及提供安全環境予客人及員工
於需要之情況下，協助執行執法機構之指引
職位要求：
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1607-23HU254927 填寫好職位申請表
Chef 西餐廚師 (Ref: MJCHEF)
工作職責：
按預定的菜單及食譜製作食物，並確保所出品食物的質量及衛生合符公司標準
監督食物質量及成本，保證顧客最高的滿意度
協助制定餐單之菜單。協助主廚改進食物之烹飪方法
專責特色菜之出品，並確保所有廚師能按食譜烹煮菜單上的所有項目
負責準備食物素材，如切菜、清洗、裁切、烹調、裝飾等
定期檢查及確保食物素材新鮮及供應充足，並於缺貨前通知採購部補貨
經常拭擦工作枱及用具以確保工作範圍清潔及衛生。按指引及程序定時清洗及消毒切板、工作枱及爐具
職位要求：
1 年廚房經驗以上
積極正面的工作態度，有團隊合作精神
持西餐基礎或專業烹調證書課程優先考慮
須夜班工作，可即時上班者優先考慮
有澳門工作經驗和懂廣東話者優先
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1621-23EQ421643 填寫好職位申請表
服務大使 Service Ambassador (Ref: VIPAMB)
工作職責：
主動與客人溝通、介紹本娛樂場及酒店之特色、設施、所享優惠及其使用方法，並鼓勵客人成為會員。
為客人講解及辦理會籍申請、協助兌換籌碼、領取禮品及協助完成公司之推廣活動等工作。
協助接送客人穿梭往返碼頭及娛樂場酒店。
主動為客人解答查詢、提供適當協助及優質的客戶服務。
支援主管處理娛樂場場內之一般運作及文書工作。
協助貴賓廳辦理酒店入住手續。
職位要求：
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1614-23FN552215 填寫好職位申請表
冷氣技工 Technician (Ref: PROPTECH)
工作職責：
職位要求：
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1618-23FQ492742 填寫好職位申請表
Property Manager 物業管理經理 (Ref: PROPMGR)
Responsibilities:
Assistant to manage all aspects of assigned properties;
Participates as an active and contributing member of the Management Group and other sub-groups as appropriate;
Make recommendations to the Management to identify the strategic goals of the department and, once set, determine path to implement goals;
Maintains a constructive and highly interactive relationship with the other departments to maximize asset value and streamline operations process and procedure, including but not limited to:
Accounting on budgeting, monthly and annual reporting, reforecasts, etc.;
Risk Management on insurance, crisis preparedness and avoidance;
Legal Department on government regulation and legal matters at the property level;
Human Resources on employment related issues;
Procurement on project management and contractor performance to ensure all projects are completed timely and accurately;
Facilitate in the establishment and implementation of Policies & Procedures to ensure efficient operations
Providing leadership, training, coaching and guidance to the teams
Perform any ad-hoc duty as assigned
Requirements:
Degree holder in Property / Housing / Real Estate Management or equivalent;
At least 8+ years' experiences of Property Management in Casino/ Hotel /shopping malls/ commercial properties and retail shops;
Customer-oriented, with excellent interpersonal and communication skill;
Proven leadership and management skills in dealing with complex projects and personnel situations.
Excellent command of both spoken and written English and Chinese, knowledge of Putonghua is an advantage.
Proficiency in PC knowledge (MS office, Word, Excel) and Chinese Word Processing
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=0&vid=1608-23GN184297
F&B Manager 餐飲經理 (Ref : FBMGR)
Responsibilities:
Plans, organizes, supports, controls, and evaluates the operation of the Food & Beverage Department. Accomplishes the targets set forth by the company through the management of the department heads.
Monitor the staff performance and manage to maintain a team of highly motivated staff in order to ensure endeavoring high quality services to the customers.
Assist to solve customer complaints & staff’s grievances in a timely and effective manner
Establish staff training & establish succession plan for F&B Director.
Adherence to all relevant policies and procedures whereby F&B cost & supplies can be requisitioned & charged
Keep the cost compiling with budgets & the operations in a profitable manner (e.g. by ensuring minimum manpower)
Undertake any other duties as requested by the Director of Food & Beverage
Requirements:
Degree holder in hotel management, catering or related disciplines
With 8 years or above hands-on experience in managing food servicing operations in Hong Kong or Macau, from casino environment or hotel restaurant operations.
Good command of both English and Chinese (Putonghua and Cantonese)
Proficiency in MS office applications
With strong leadership skills and excellent communications skills in building good relationships at all levels within the organization and extra partners
High level of motivation and discipline to achieve business objectives and common goals, and adopts and implements new approaches and practices to meet changing circumstances
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1621-23GU484782
Senior Marketing Executive, Corporate Communications and Marketing (Ref : MSMKTSEXE) 市場推廣高級主任
Responsibilities:
Assist to develop, coordinate and implement digital marketing campaigns as well as seasonal sales promotions based on content driven themes
Develop and coordinate in the production of corporate and marketing collateral to ensure effective communication
Support online and offline marketing campaigns execution and coordinate with different internal and external parties on the promotions and events
Gather updated travel information of Macau, establish and maintain the external merchant network for developing video marketing content
Support social media campaigns, digital marketing programs and content development
Support on data consolidation, marketing intelligence report and other marketing reports as needed
Provide administrative support to maintain the updated marketing information of the in-house media channels and website
Perform any ad hoc project as assigned
Requirements:
Degree holder or above in Marketing, Branding or Communications, Business Studies or related discipline
Willing to learn, energetic, self-motivated, proactive and showing interests in social media
Strong team player and highly collaborative, capable of multi-tasking and able to work under pressure
Good command of written English and Chinese
Attentive to details
Willing to work overtime and on holiday to support the marketing campaigns and should possess with a can-do attitude
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=0&vid=1605-23BR031029
COOK1 (Ref : 168COOK1) 中餐廚師
工作職責：
要求：
需輪班工作
具有廚房工作經驗及炒爐經驗
有砧板及麺檔工作經驗
滬粵菜廚師優先
吃苦耐勞，工作勤奮，主動性強
積極的工作態度及有團隊合作精神，對人有禮貌
有澳門工作經驗
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1621-23BK431753 填寫好職位申請表
Chef (Ref : MJCHE) 西餐廚師
工作職責：
按預定的菜單及食譜製作食物，並確保所出品食物的質量及衛生合符公司標準
監督食物質量及成本，保證顧客最高的滿意度
協助制定餐單之菜單。協助主廚改進食物之烹飪方法
專責特色菜之出品，並確保所有廚師能按食譜烹煮菜單上的所有項目
負責準備食物素材，如切菜、清洗、裁切、烹調、裝飾等
定期檢查及確保食物素材新鮮及供應充足，並於缺貨前通知採購部補貨
經常拭擦工作枱及用具以確保工作範圍清潔及衛生。按指引及程序定時清洗及消毒切板、工作枱及爐具
要求：
1年廚房經驗以上
積極正面的工作態度，有團隊合作精神
持西餐基礎或專業烹調證書課程優先考慮
須夜班工作，可即時上班者優先考慮
有澳門工作經驗和懂廣東話者優先
必須年滿21歲
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1621-23EQ421643 填寫好職位申請表
F&B Server (Ref : FBSERVER) 餐飲服務員
工作職責：
要求：
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1621-22KU445866 填寫好職位申請表
