Sales Executive 銷售主任
Responsibilities:
With Sales Manager plan sales strategy and implement tactics to achieve budget.
Establish new business and maintain existing business accounts through the preparation and execution of action plans.
Entertain prospects and existing key accounts with the view to sustain business and generate further sales.
Develop and maintain contact with business generators, meeting and convention planners, Visitors/Convention Bureau travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel Business.
Achieve monthly budget goals and new business targets.
Requirements:
Minimum of 2 years Sales management experience
A strong understanding of overall hotel business
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
Strong oral and written communication skills
Application:
Interested parties are welcomed to:
- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Restaurant Manager 餐廳經理
Responsibilities:
To have complete knowledge on the food / beverage / service available / preparation methods and time in section appointed.
Maintains consistency in quality of food and beverage / service / cleanliness of sections appointed.
Ensures effective communication within section appointed and with other divisions.
Recommends improvements in all aspects of their appointed sections as appropriate.
Reviews and understands guest feedback / outlet log books on operational issues / P&L statement in order to implement measures for improvement in food / beverage / service and identify training required.
Co-ordinate with the Chef in section appointed on planning of promotions / menu planning / staff training.
To monitor all costs and recommend/institute measures to control them
Requirements:
Min 5-year experience in hotel F&B operation in similar capacity, preferably with international hotel chain
Associate degree or above
Experienced in all aspects of restaurants service
Excellent leader and trainer with solid motivational and teamwork skills
Attention to detail and strong interpersonal skills to deal with diverse talent
Application:
Interested parties are welcomed to:
- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Concierge Agent 禮賓員
Responsibilities:
Directs guests and visitors to any of the Hotel’s facilities.
To keep the cleanliness of the Concierge counter, equipment and storage, and responsible for the maintenance of all Concierge equipment.
Remains observant and responds to each guest who approaches the reception/Front Desk.
Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.
Provide for all guests with luggage storage. Ensuring the proper handling, storage, security procedures are followed.
Opens and closes car doors for guests whenever the opportunity arises. Loads and unloads guest’s luggage for arriving and departing guests.
Requirements:
Diploma or Degree preferably in hospitality or related field
Relevant experience in a similar position in a renown international hotel brand
Excellent oral and written skills in Mandarin and English
Excellent interpersonal & communication skills
Service oriented with an eye for details
Good presentation, influencing skills
Adaptable and flexible and able to embrace and respond to change effectively
Must be physically fit in order to lift and move luggage
Application:
Interested parties are welcomed to:
- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Senior Digital Graphic Designer (Ref : CCMSDGD)
Job Highlights:
Branding, graphic design and multimedia promotion
Proficiency in Adoebe Creative Series
Develop and supervise a full range of creative material deliverables
Strong artistic sense with 5+ years’ relevant experience and willing to work over-time
Responsibilities:
Responsible for the creation of marketing communications materials, including key visual design, digital marketing materials, social media materials, graphic and logo design, photo shooting & retouching and multi-media/video materials
Carry out all design work idea and execute from the conceptual phase to the finished creative materials deliverables
Ensure the design is in line with company’s branding, products/services and target market
Create high-impact marketing materials to attract market audiences
Collaborate with other internal teams to provide constructive promotion advice and lead the design team to fulfill the project progress
Support and well-execute photo shooting to meet the design request for the end-user parties
Must be a team player and willing to work overtime, self-initiative & motivated, strong sense of responsibility and able to work under pressure to support any urgent/event task if requires
Requirements:
Degree holder in Graphic Design, Multi-Media, Visual Art or other related disciplines
5-8 years’ relevant experience, with Agency background is a plus
Candidate with less experience would be considered as Digital Graphic Designer
Proficient in Adobe Creative Series – Photoshop, Illustrator, InDesign, Premier Pro, After Effects etc. on MAC
Knowledge of other 3D animation software, motion graphics and hands-on multi-media production (video editing, production and animation) would be definitely a bonus
Drawing and illustration skill is preferable
Creative with passion, artistic sense and willing to work under pressure and tight schedule
Good sense of photography
Good team player who can also work independently, with dynamic, proactive personalities and carry can-do attitude
Immediate availability is preferred
Interested parties please send your CV with expected salary to jobs@ponte16.com.mo
Executive (Club Millesime) Floor Manager 行政樓層經理(5 days work)
Responsibilities:
Manages all operational tasks as well as their respective delegation and follow-up.
Provide exceptional concierge information to guests about local and area attractions, restaurants, theatres, special events and other available services. Information will be clear, concise and accurate.
Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
Personal involvement in the arrival, rooming, and departure of key/VIP guests.
Ensures that all Executive Floor Standard Operating Policies and Procedures are adhered. Monitor maintenance and development of the physical Executive Floor product.
Requirements:
Diploma or Degree preferably in hospitality or related field
Minimum three (3) years relevant experience in a similar position in a renown international hotel brand
PMS and Office software knowledge
Excellent oral and written skills in Mandarin and English
Excellent experience in both Front Office and Food & Beverage operations
How to manage guest experience, understands and can use reporting RPS, etc.
Application:
Interested parties are welcomed to:
- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Stella.chong@sofitel.com
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Revenue Manager 收益經理 (5 days work)
Responsibilities:
Responsible for maximizing yield for all room reservations, ensuring up selling during demand periods and conversion over need periods.
Responsible for all relative Revenue, forecast and competitor set analyze reports.
Devise and recommend pricing strategies maximizing revenue from a rate and occupancy perspective.
Oversee reservation team.
Requirements:
Excellent computer and analytical skills.
Able to interpret financial/market data in a concise way and produce optimal pricing strategies for all segments.
Confident and able to make prompt decisions timely.
Good communication and coordination skills.
Knowledge of the revenue system IDEAS will be an advantage.
Application:
Interested parties are welcomed to:
- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Stella.chong@sofitel.com
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Reservation Agent 預訂文員 (5 days work)
Responsibilities:
Sell the AccorHotels products and services using up-selling and suggestive selling techniques.
Promote the Hotel’s products and services.
Prepare and execute action plans which increase reservation sales and associated business.
Record and process reservations made by phone/fax/email.
Requirements:
Problem solving, reasoning, motivating, organizational and training abilities
Possess the language and write skills, and type and operate the computer skillfully
Application:
Interested parties are welcomed to:
- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Assistant./ Marketing & Communications Manager 市場傳訊副經理/經理 (5 days work)
Responsibilities:
Assist to drive group online branding, social media initiatives and digital related promotions;
Manage web and mobile e-commerce site operation, eDMs, interactive designs and content management;
Ensure all digital marketing and e-commerce initiatives reflect brand positioning;
Manage hotel Social Media channels to promote hotel.
Basic Photoshop or other online design software knowledge.
Enhance awareness and guests engagement through all possible channels and resources, to reach the business oriented result for F&B / Spa / Fitness.
Skilled in the photo and short video shooting and editing will be preferred.
Requirements:
University graduate in e-Commerce, Marketing or related principle;
Minimum 2 years’ e-Commerce or social media marketing experience, candidate from luxury, hospitality sector or digital agency is preferred;
Excellent communication skills in spoken English, Chinese and Cantonese;
Excellent English and Chinese writing;
Creative with strategic mind, dynamic, passionate in branding and digital;
Good computer knowledge and internet skills;
Less experience will be considered as E-Commerce Officer.
Application:
Interested parties are welcomed to:
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Sr./Technician 資深/工程技工(5天工作)
Responsibilities:
To execute all works assigned in accordance with the guideline and policies and procedures, especially in relation to fire and life safety.
Be familiar with all the mechanical systems, its operating requirement and characteristics, so as to operate in strict compliance with requirement.
To attend to guest request and complaints promptly and efficiently to avoid inconvenience or discomfort.
To practice and make recommendations to engineer on energy conservation improvement.
To perform all other duties as may be assigned by DIR of ENG， Asst. DIR of ENG
To inspect all mechanical systems and make operation status records as per inspection list To correct and report operation deficiency, unusual events and safety hazards conditions to engineer To feedback and make recommendations to engineer for needs of system and plants modification, upgrading, methods of operation or repairs, etc. that could improve efficiency and productivity.
To maintain tools and equipment properly and keep the workplace cleans and tidy.
Requirements:
Good knowledge and hand on skills of mechanical system operation, repair and maintenance
Knowledge and skill of repair and maintenance of laundry plant, kitchen equipment, pump, etc.
Knowledge of water treatment testing / analysis
Good knowledge of steam and town gas
Technical vocational institute training in general mechanical repairs & maintenance
Min2-3 years working experience in mechanical system preferably with hospitality industry
Skill of lathe machine, shearing machine operation
Skill of diesel oil generator maintenance
Skill of electrical & gas welding will
Skill of pipe work installation
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally
Sound judgment, and strong decision-making, problem-solving and follow up skills
Application:
Interested parties are welcomed to:
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Marketing & Communications Officer 市場傳訊主任 (5 days work)
Responsibilities:
The Marketing Communications Officer assists in drawing up the Marketing & PR action, advertising and media plan in conjunction with Marketing Communications Manager.
Handles hotel printed and e-version collaterals and hotel’s monthly newsletter in conjunction with Marketing Communications Manager and Graphic Designer.
Responsible for distribution of press releases to both local and regional magazines and newspapers.
Revises and updates the press kit both in English and Chinese, as well as translates between Chinese and English for all marketing materials.
To arrange and attend internal and external social events, press conference, press interviews when required, as well as closely coordinates social cultural events and entertains media in conjunction with Marketing Communications Manager.
Requirements:
Knowledge and experience in Internet and other major computer programs.
Knowledge in e-commerce, mass communication, creative graphic design, innovative copy writing, and editing.
Knowledge of local & international market.
University Degree in related subjects preferred.
Excellent written and spoken Mandarin & English are a must.
Good computer skills with minimum requirement in use of Microsoft Windows and Microsoft Office, Internet and other popular software.
Good interpersonal & communication skills.
Ability to work independently and under pressure
Application:
Interested parties are welcomed to:
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Senior Property Manager (Ref : SPROPMGR)
Job Description:
Assistant to Director of Property Management to manage all aspects of assigned properties
Participates as an active and contributing member of the Management Group and other sub-groups as appropriate
Make recommendations to the Management to identify the strategic goals of the department and, once set, determine path to implement goals
Maintains a constructive and highly interactive relationship with the other departments to maximize asset value and streamline operations process and procedure, including but not limited to:
Accounting on budgeting, monthly and annual reporting, reforecasts, etc.
Risk Management on insurance, crisis preparedness and avoidance
Legal Department on government regulation and legal matters at the property level
Human Resources on employment related issues
Procurement on project management and contractor performance to ensure all projects are completed timely and accurately
Facilitate in the establishment and implementation of Policies & Procedures to ensure efficient operations
Providing leadership, training, coaching and guidance to the teams
Perform any ad-hoc duty as assigned
Requirement:
Degree holder in Property / Housing / Real Estate Management or equivalent
At least 10+ years' experiences of Property Management in Casino/ Hotel /shopping malls/ commercial properties and retail shops
Customer-oriented, with excellent interpersonal and communication skill
Proven leadership and management skills in dealing with complex projects and personnel situations.
Excellent command of both spoken and written English and Chinese, knowledge of Putonghua is an advantage.
Proficiency in PC knowledge (MS office, Word, Excel) and Chinese Word Processing
Application:
Interested parties please fill up the job application with expected salary to
jobs@ponte16.com.mo
Beauty Therapist 美容師 (5 days work)
Responsibilities:
Performs all massage, body treatments, and aesthetic services as certified or trained to do so.
Ensures individualized guest service through acknowledging and responding to needs and expectations.
Reviews guest’s medical history/ waiver and all information in Spa Soft, prior to performing each treatment.
Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order.
Maintains proper supplies of professional products, towels, and other supplies in treatment rooms.
Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities.
Ensures proper stocking of all spa amenities, toiletries, and linen items.
Assists members and guests with the use of sauna, steam, experience shower, etcetera.
Handles guest complaints and solves problems to the degree possible.
Works with related hotel departments to ensure efficiency in meeting guest needs.
Contributes to the team environment by assisting spa colleagues in all areas.
Follow all safety and sanitation policies.
Requirements:
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in Mandarin (verbal and written) with a second or third language is an asset
Computer literacy in Windows, MS Office Word, Excel, Opera PMS System, and Spa Soft is recommended
Diploma or degree in hospitality or related field is an asset
Must be flexible in terms of working hours, and able to work with little or no supervision
Immaculate presentation and grooming
Macau residents have advantages.
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Concierge Supervisor 禮賓部主管 (5 days work)
Responsibilities:
Assist Chief Concierge to supervision all operational tasks as well as their respective delegation and follow-up.
Lead to ensure LQA standards are implemented and delivered to every guest.
Aware of VIP visitors and loyalty guests, provide an effective communication with operation team for the arrival, departure and special needs, offer them a polite and courteous personal service.
Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.
Ensures the cleanliness of the Concierge counter, equipment and storage room, and responsible for the maintenance of all Concierge equipment.
Sharing daily pre-shift briefing to talents on transport requirement, arrival and departure of VIP guests, functions/ events and special attention that is needed.
Implement with high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
Carries out any other reasonable duties and responsibilities as assigned.
Requirements:
Diploma or Degree preferably in hospitality or related field
Minimum one (1) years relevant experience in a similar position in a renown international hotel brand
Good oral and written skills in Mandarin and English
Familiar with LCAH processes or other loyalty program
Strong organizational & leadership skills
Excellent interpersonal & communication skills
Service oriented with an eye for details
Confidently able to resolve problems and make decisions
Good presentation, influencing skills
Adaptable and flexible and able to embrace and respond to change effectively
Effective management style, hands-on and approachable.
Must be physically fit in order to lift and move luggage
Macau residents have advantages.
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Sr./VIP Club Agent (資深/索菲特行政樓層接待員)
(5 days work)
Responsibilities:
Responsible to check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
Registers and rooms all arrivals according to established procedures.
Ensures guest services specified by superiors and guests requests are promptly and courteously met.
Requirements:
2 year experience in guest / customer service, or an equivalent working experience.
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Able to speak, read and write English and Chinese. Knowledge of spoken Cantonese will be an advantage.
Proficient in the use of Front Office OPERA System.
F&B operation experience is an advantage.
Macau residents have advantages.
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604 during office hours: Mon-Fri, 9:00am -6:00pm
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
FO Supervisor 前堂主管 (5 days work)
Responsibilities:
Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests.
Ensure LQA standards are implemented and delivered to every guest.
Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity.
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible.
Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy.
Be fully competent in all reception and cashier duties, and cover all shifts if required.
Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication.
Follow up on cancellations and no shows and late charge when appropriate.
Liaise with Concierge to ensure swift baggage dispatch and collection.
The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager.
Requirements:
Diploma or Degree preferably in hospitality or related field
Minimum one (1) year relevant experience in a similar position in a renown international hotel brand
PMS and Office software knowledge
Excellent oral and written skills in Mandarin and English
Analytical skills a must combined with creativity and initiative
Excellent interpersonal & communication skills
Service oriented with an eye for details
Confidently able to resolve problems and make decisions
Adaptable and flexible and able to embrace and respond to change effectively
Floor Supervisor 樓層督導員 (5 days work)
Responsibilities:
Patrol and be responsible for public area and inspect ensure hotel area cleanliness up to the standard set up by the hotel. And ensuring maximum guest satisfaction and adhering to standard required by our hotel.
To work on a rotation basis within Housekeeping. To cleaning and upkeep carpets, upholstery and hard flooring in accordance to Hotel standards.
To respond to paging and follow up where cleaning is needed.
Arrange to general cleaning of restaurants, offices and public area assigned to him/her periodically by shampooing carpet, dusting and cleaning chandeliers, ceiling, A.C grills and other hard to reach fixtures and places asides form performing his daily cleaning duties.
Requirements:
Experience in HSKP for 2 years will be preferred have Housekeeping PA management working experience
Familiarity Housekeeping chemicals and cleaning SOP
Interpersonal skills to deal with talent issues
Skill to communicate and coordinate
Good logic and operational capability
Skill to office software
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Engineering Supervisor 工程主管 (5天工作)
Responsibilities:
Report the regular work to Assistant Director of Engineering and Duty Engineer.
To develop and implement designed plan for equipment maintenance, take the lead in the processing of emergency maintenance train talent within department.
To provide supervision and guidance and on the job training to associates and to follow up on work progress to ensure that it is properly carried out and completed on time schedule with acceptable quality. Constantly review & inspect completed works (preventive and work request) for any deficiencies that need to be follow up for accuracy and completeness.
Treat complaints of harassment and discrimination promptly and confidentially.
Treat customers and colleagues from all cultural groups with respect and sensitivity.
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Requirements:
Full understanding and knowledge of engineering operation in hotel
Good coordination ability of organization
Practical experience in the field of M & E system pertaining to hotel operation
Diploma in either Mechanical or Electrical engineering or equivalent
Min 5 years of operation experience in hotel in similar capacity, preferably from international hotel chain
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally Fluent in English is encourage/required (depending on guest contact level)
Some industrial experience is desirable
Sound judgment, and strong decision-making, problem-solving and follow up skills
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Executive Floor (Club Millesime) Supervisor 行政樓層主管(5 days work)
Responsibilities:
To assist Club Millesime Manager to manage for all activities at the Club Millesime, lead the shift to complete the tasks.
Responsible to check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
Be good knowledgeable with brand standard and implement it.
To implement the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual.
Maintains a steady flow of communication to Club Millesime Manager and other section supervisors.
Make recommendations to management on equipment, work methods, supplies and decorations.
Prepare and check various daily and monthly records and reports, and other reports as required.
Supervises and guides Club Millesime Agent to ensure that hotel’s policies and procedure are adhered to.
To assist manger to supervises Club Millesime operation and workflow to maximize guests’ satisfaction.
To ensure all Club Millesime Agent adhere to the Hotel rules and regulation.
To supervise and delegate duties to all Club Millesime Agent within the section and to prepare their work schedules as required.
Observe associate’s performance and give the feedback or direct correctly, report their performance to the manager impersonality.
Requirements:
Diploma or Degree preferably in hospitality or related field
Minimum one (1) years relevant experience in a similar position in a renowned international hotel brand
PMS and Office software knowledge
Excellent oral and written skills in Mandarin and English
Excellent experience in both Front Office and Food & Beverage operations
Familiar with LCAH processes or other loyalty programmer
Application:
Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Food & Beverage Server餐飲服務員 (5 days work)
職責：
對食品和飲料菜單有很好的了解
及時準確地接受食品訂單、配送食品和飲料
以資訊豐富且有用的方式幫助客人了解菜單
遵守酒店政策、程序和服務標準
其他指派的職責
要求：
Sr./Telephone Operator 總機接線生 (5 days work)
Responsibilities:
Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Deliver all guests’ messages, mail and fax are handled and distributed properly.
Ensure the efficient and prompt handling and delivery of all guest requests throughout the hotel.
Handle the room reservation during Reservation’s absence.
Requirements:
Diploma or Degree preferably in hospitality or related field
At least 1 years of relevant experiences in luxury hotel
Excellent interpersonal & communication skills
Adaptable, flexible and able to embrace and respond to change effectively
Fluent in spoken English, Mandarin and Cantonese
Sr./Guest Service Agent 前堂接待員 (5 days work)
Responsibilities:
Provide front of the house guest services to guests.
Attend to all arriving and departing guests.
Maintain and update guests’ profiles accurately.
Ensure all brand standards and service standards are delivered to guests in order to achieve guest satisfaction.
Requirements:
Diploma or above in hospitality management.
Good customer services, communication and upselling skills.
Good communication skills in both written and spoken English, Mandarin or Cantonese.
Knowledge of Opera Systems is an advantage.
Flexible work hours & overnight shift required.
Guest Relation Officer 賓客關係主任 (5 days work)
Responsibilities:
Remains observant and responds to each guest who approaches the hotel.
Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
Stand by in the Front Desk or lobby area, to assist Front Office Operating department to provide service at critical guest flow time.
Coordinate and escort guest for the arrival, stay and departure experience to ensure a seamless experience.
Review all loyalty/VIP guest incidents and ensure proper follow up is completed with the relevant departments.
Coordinates with Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
Requirements:
Diploma or Degree preferably in hospitality or related field
At least 1 years of relevant experiences in luxury hotel
Excellent interpersonal & communication skills
PMS and Office software knowledge
Adaptable, flexible and able to embrace and respond to change effectively
Fluent in spoken English, Mandarin and Cantonese
Duty Manager 值班經理 (5 days work)
Responsibilities:
Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
Requirements:
Minimum 5 Years’ experience in 5 star Luxury Hospitality required
Strong experiences in Rooms division.
Must be well-presented and professionally groomed at all times.
Excellent leader and trainer with solid motivational and teamwork skills.
Good communication skills in both written and spoken English, Mandarin or Cantonese.
Previous Accor experience and worked in Asia would be a plus.
Assistant Restaurant Manager 餐廳副經理 (5 days work)
Responsibilities:
Give direction to the entire food & beverage operational departments, which include Banquets, Restaurant, Room service, Lounge, Bakery, and the Kitchen
Focus on achieving hotel profitability through revenue generation and effective cost controls
Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
Develop and train F&B operational managers and supervisors, analyzing current trends and making recommendations accordingly
Requirements:
Minimum of 3 years food and beverage management experience, preferably in the luxury setting
A strong understanding of operational controls, budgeting, forecasting, menu engineering, sales, and marketing
Strong oral and written communication skills in English and Chinese
Ability to train and develop team members
Ability to work effectively in a team environment and take initiative
Excellent organizational, leadership & analytical skills
Application:
Interested parties are welcomed to:
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Restaurant Supervisor 餐廳主管 (5 days work)
Responsibilities:
Provide quality service to guests and surpass their expectations
Enhance the effectiveness of kitchen and services team; smooth operations of work section assigned
Ensure the cleanliness of the restaurant, tableware and silverware are properly placed and set up
Requirements:
High Diploma or above
Minimum 3-5years relevant experience in Hotel or F&B industry, with at least 1 year in supervisory level
Knowledge of western dining cuisine and wine is an advantage
Service oriented with outgoing personality, self-motivated
Good command of spoken English and Cantonese, Mandarin is desirable
Application:
Interested parties are welcomed to:
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Captain 餐廳領班 (5 days work)
Responsibilities:
In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
Supervise cash handling and banking procedures.
Supervise the maintenance of service equipment.
Monitor standards of guest facilities and services.
Control stock and monitor security procedures.
Assist with menu and wine list creation.
Requirements:
Good oral and written communication skills
Experienced in all aspects of restaurants service
Hotel Restaurant Management graduate
Minimum 1 - 2 years Hotel experience with at least 1 year in a International operation environment
Application:
Interested parties are welcomed to:
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
HR Coordinator (Ref: HRCOR) 人力資源協調員
Job Description
Perform full spectrum of HR functions including recruitment, training, employee relations, compensation and benefits, expatriate management and payroll.
Assist to Human Resources Manager to conduct staff interview or counseling, organize staff activities, deal with the recruitment media, closely work with the external organizations or subsidies on HR related matters.
Requirement
Degree holder in Human Resources Management or relevant disciplines, with 1-2 years relevant working experience is preferred.
Experience in mass recruitment, handling imported labor affairs and liaising with government bodies and agencies for work permit application/renewal is an advantage
Well-versed in Macau Employment Ordinance and related statutory ordinances
Proficiency in PC knowledge (MS office, Word, Excel) and Chinese /English Word Processing
Good command of written and spoken Chinese and English, knowledge of Putonghua is an advantage
Good attitude with a strong interpersonal skills, and capable to deal with all levels of staff
Excellent communication and presentation skills
Self-motivated, detail-minded, well-organized and able to work independently.
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1603-24BN441718
Human Resources and Talent Development Manager 人力資源及可持續發展經理
Responsibilities:
Involve in managing activities such as job design, employee relations, performance management, training & development and talent management
Assist VP to develop and implement HR strategies and initiatives aligned with the overall business strategy
To conduct annual training and development needs assessment.
To develop training and development programs and objectives.
To train and coach managers, supervisors and others involved in employee development efforts.
To plan, organize, facilitate and order supplies for employee development and training events.
To update and maintain organizational communications such as internal bulletin boards and memos to ensure employees have knowledge of training and development events and resources.
To conduct follow-up studies of all completed training to evaluate and measure results.
To evaluate the effectiveness and modify the programs as needed.
Exemplifies the desired culture and philosophies of the corporate.
Requirements:
Bachelor's degree or above in Human Resources or relevant field.
5+ years of experience designing and implementing employee development programs.
A creative and analytical mind, self-motivation, strong organization, communication and interpersonal skills, and be able to work under pressure
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
With a can-do mindset, practical sense in thinking and problem solving.
Familiar with Macau Employment Ordinances is a plus.
Interested parties please send CV with expected salary to jobs@ponte16.com.mo
Order Taker 接單員 (5 days work)
Job description:
To handle and log all incoming calls. / inquiries related to Housekeeping operations.
Follow up on guest requests, dispatch orders to concerned colleagues in system accordingly and ensure the requests are completed up to guest satisfaction
Provide general administrative support to the Housekeeping team
Keeps files and records in good order to enable you to locate information as requested.
Requirements:
Minimum 1 year working experience in housekeeping or other related hotel operations
Positive, helpful attitude and excellent telephone manner
Strong oral and written communication skills, preferably in both Chinese and English
Good computer skills
Shift duty is required
保安員 (Ref: SQGUARD)
工作範圍：
負責物業保安工作包括巡邏、出入口控制及出入人士資料登記
負責執行公司之安全指引及規則，以確保娛樂場及酒店正常營運
負責檢查及確保物業內之各項安全設施運作正常，並執行各項有關之緊急應變程序
防止物業範圍內發生盜竊、火警、惡意破壞及非法行為及／或任何危害公司、員工及／或客人之行為
需時刻保持高度警覺，維護公司資產及提供安全環境予客人及員工
於需要之情況下，協助執行執法機構之指引
職位要求：
Interested parties please send CV with expected salary to jobs@ponte16.com.mo
Chef 西餐廚師 (Ref: MJCHEF)
工作職責：
按預定的菜單及食譜製作食物，並確保所出品食物的質量及衛生合符公司標準
監督食物質量及成本，保證顧客最高的滿意度
協助制定餐單之菜單。協助主廚改進食物之烹飪方法
專責特色菜之出品，並確保所有廚師能按食譜烹煮菜單上的所有項目
負責準備食物素材，如切菜、清洗、裁切、烹調、裝飾等
定期檢查及確保食物素材新鮮及供應充足，並於缺貨前通知採購部補貨
經常拭擦工作枱及用具以確保工作範圍清潔及衛生。按指引及程序定時清洗及消毒切板、工作枱及爐具
職位要求：
1 年廚房經驗以上
積極正面的工作態度，有團隊合作精神
持西餐基礎或專業烹調證書課程優先考慮
須夜班工作，可即時上班者優先考慮
有澳門工作經驗和懂廣東話者優先
Interested parties please send CV with expected salary to jobs@ponte16.com.mo
服務大使 Service Ambassador (Ref: VIPAMB)
工作職責：
主動與客人溝通、介紹本娛樂場及酒店之特色、設施、所享優惠及其使用方法，並鼓勵客人成為會員。
為客人講解及辦理會籍申請、協助兌換籌碼、領取禮品及協助完成公司之推廣活動等工作。
協助接送客人穿梭往返碼頭及娛樂場酒店。
主動為客人解答查詢、提供適當協助及優質的客戶服務。
支援主管處理娛樂場場內之一般運作及文書工作。
協助貴賓廳辦理酒店入住手續。
職位要求：
Interested parties please send CV with expected salary to jobs@ponte16.com.mo
冷氣技工 Technician (Ref: PROPTECH)
工作職責：
職位要求：
Interested parties please send CV with expected salary to jobs@ponte16.com.mo
Property Manager 物業管理經理 (Ref: PROPMGR)
Responsibilities:
Assistant to manage all aspects of assigned properties;
Participates as an active and contributing member of the Management Group and other sub-groups as appropriate;
Make recommendations to the Management to identify the strategic goals of the department and, once set, determine path to implement goals;
Maintains a constructive and highly interactive relationship with the other departments to maximize asset value and streamline operations process and procedure, including but not limited to:
Accounting on budgeting, monthly and annual reporting, reforecasts, etc.;
Risk Management on insurance, crisis preparedness and avoidance;
Legal Department on government regulation and legal matters at the property level;
Human Resources on employment related issues;
Procurement on project management and contractor performance to ensure all projects are completed timely and accurately;
Facilitate in the establishment and implementation of Policies & Procedures to ensure efficient operations
Providing leadership, training, coaching and guidance to the teams
Perform any ad-hoc duty as assigned
Requirements:
Degree holder in Property / Housing / Real Estate Management or equivalent;
At least 8+ years' experiences of Property Management in Casino/ Hotel /shopping malls/ commercial properties and retail shops;
Customer-oriented, with excellent interpersonal and communication skill;
Proven leadership and management skills in dealing with complex projects and personnel situations.
Excellent command of both spoken and written English and Chinese, knowledge of Putonghua is an advantage.
Proficiency in PC knowledge (MS office, Word, Excel) and Chinese Word Processing
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=0&vid=1608-23GN184297
F&B Manager 餐飲經理 (Ref : FBMGR)
Responsibilities:
Plans, organizes, supports, controls, and evaluates the operation of the Food & Beverage Department. Accomplishes the targets set forth by the company through the management of the department heads.
Monitor the staff performance and manage to maintain a team of highly motivated staff in order to ensure endeavoring high quality services to the customers.
Assist to solve customer complaints & staff’s grievances in a timely and effective manner
Establish staff training & establish succession plan for F&B Director.
Adherence to all relevant policies and procedures whereby F&B cost & supplies can be requisitioned & charged
Keep the cost compiling with budgets & the operations in a profitable manner (e.g. by ensuring minimum manpower)
Undertake any other duties as requested by the Director of Food & Beverage
Requirements:
Degree holder in hotel management, catering or related disciplines
With 8 years or above hands-on experience in managing food servicing operations in Hong Kong or Macau, from casino environment or hotel restaurant operations.
Good command of both English and Chinese (Putonghua and Cantonese)
Proficiency in MS office applications
With strong leadership skills and excellent communications skills in building good relationships at all levels within the organization and extra partners
High level of motivation and discipline to achieve business objectives and common goals, and adopts and implements new approaches and practices to meet changing circumstances
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1621-23GU484782
Senior Marketing Executive, Corporate Communications and Marketing (Ref : MSMKTSEXE) 市場推廣高級主任
Responsibilities:
Assist to develop, coordinate and implement digital marketing campaigns as well as seasonal sales promotions based on content driven themes
Develop and coordinate in the production of corporate and marketing collateral to ensure effective communication
Support online and offline marketing campaigns execution and coordinate with different internal and external parties on the promotions and events
Gather updated travel information of Macau, establish and maintain the external merchant network for developing video marketing content
Support social media campaigns, digital marketing programs and content development
Support on data consolidation, marketing intelligence report and other marketing reports as needed
Provide administrative support to maintain the updated marketing information of the in-house media channels and website
Perform any ad hoc project as assigned
Requirements:
Degree holder or above in Marketing, Branding or Communications, Business Studies or related discipline
Willing to learn, energetic, self-motivated, proactive and showing interests in social media
Strong team player and highly collaborative, capable of multi-tasking and able to work under pressure
Good command of written English and Chinese
Attentive to details
Willing to work overtime and on holiday to support the marketing campaigns and should possess with a can-do attitude
Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=0&vid=1605-23BR031029
COOK1 (Ref : 168COOK1) 中餐廚師
工作職責：
要求：
需輪班工作
具有廚房工作經驗及炒爐經驗
有砧板及麺檔工作經驗
滬粵菜廚師優先
吃苦耐勞，工作勤奮，主動性強
積極的工作態度及有團隊合作精神，對人有禮貌
有澳門工作經驗
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1621-23BK431753 填寫好職位申請表
Chef (Ref : MJCHE) 西餐廚師
工作職責：
按預定的菜單及食譜製作食物，並確保所出品食物的質量及衛生合符公司標準
監督食物質量及成本，保證顧客最高的滿意度
協助制定餐單之菜單。協助主廚改進食物之烹飪方法
專責特色菜之出品，並確保所有廚師能按食譜烹煮菜單上的所有項目
負責準備食物素材，如切菜、清洗、裁切、烹調、裝飾等
定期檢查及確保食物素材新鮮及供應充足，並於缺貨前通知採購部補貨
經常拭擦工作枱及用具以確保工作範圍清潔及衛生。按指引及程序定時清洗及消毒切板、工作枱及爐具
要求：
1年廚房經驗以上
積極正面的工作態度，有團隊合作精神
持西餐基礎或專業烹調證書課程優先考慮
須夜班工作，可即時上班者優先考慮
有澳門工作經驗和懂廣東話者優先
必須年滿21歲
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1621-23EQ421643 填寫好職位申請表
F&B Server (Ref : FBSERVER) 餐飲服務員
工作職責：
要求：
有興趣的求職者請到 https://jobs.ponte16.com.mo/career/jobdetail.php?vid=1621-22KU445866 填寫好職位申請表
