With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.
The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for five consecutive years from 2016 to 2021 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services.
Help achieve overall operational objectives by contributing sales and marketing information and performance
Prepare sales budgets and present sales results, revenues and expense reports to management while ensuring that realistic forecasts are presented to the management team
Propose and implement where possible marketing strategies; analyzing trends and results based on market and requirements
Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
Design and implement a sales & marketing specific strategic business plan that expands company’s customer base and ensure it’s strong presence and growth
Advise and make recommendations in regards to sales & marketing for inclusion in general operational strategic plan development and reviews.
Develop field sales action plans in addition to proposing / designing, implementing and evaluating advertising, merchandising, and other trade promotion programs
Develop new and profitable business from assigned geographical territories/Industry segments.
Identify emerging markets, competitors and market shifts while being fully aware of new products and competition status
Achieve growth and hit sales targets
Collaborate effectively with key working partners such as RGM, Country Manager, HQ Global Sales & Marketing , Operations and Business Development Departments, etc.
Job Requirements:
Degree in Business or related disciplines
Minimum 8 years in Sales management from a reputable establishment in hospitality or bank industry
Aggressive, self-motivated and committed to achieving sales target
Attentive to details, efficient, well-planned with good business sense
Must be presentable with strong sense of responsibility
Excellent interpersonal and communication skills with analytical mind
Good customer service and account management skills
A proven track record of sales.
Excellent spoken and written English
Capable of working under pressure and prioritize work with excellent time management
Guest Service Officer
Job Responsibilities:
Ensures the delivery of brand promise and provides exceptional guest service at all times
Ensures guests are provided with professional and courteous services according to PPL standard
Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave
Coordinating with airlines, ground handlers and other airport departments that provides accurate information to the lounge guests promptly.
Preparing the VIP room by referring the reservation confirmation and assist the guests needs
Conducting feedback forms from the lounge guests daily, reports and solves the problem or complaint to minimize the negative issue
Patrolling the lounge and VIP rooms daily to ensure all the items and facilities are tidy and functioning well.
Updating the lounge food and beverage menu.
To undertake any other reasonable assignment by the superior, as and when required
Job Requirements:
High school graduated or above
Relevant experiences in hotel or catering is an advantage
Outgoing, presentable with good interpersonal and communication skills
Good command of spoken and written English, Mandarin and Cantonese
Please submit your detailed resume to gabriel.chan@plaza-network.com. The personal data provided is to be used only for the purpose of evaluating and assessing the suitability of applicant for the post by Plaza Premium Lounge Macau, all data are treated as strictly confidential.
Founded in 2023, A&P is establishing the standards of the Fund Industry in Macau by being the first licensed Investment Fund Management Company, contributing to our vision of local talent managing our own financial solutions.
Our core principles emanate always from our philosophy expounded by the founders for Safe, Sound, and Strategic: Prioritizing capital preservation, we focus on sound and strategic investments based on rigorous value analysis and capital allocation principles, for once security of capital is ensured, we then channel our efforts into the best risk-return profiles.
Data Scientist
Department: Investment Research and Intelligence
Job Description: The Data Scientist will collaborate with fundamental and technical analysts to deliver data-driven insights that enhance our investment decision-making process.
Key Responsibilities:
Collaborate with investment teams to understand their data and analysis needs.
Extract, pre-process, and clean data from a variety of sources, ensuring its reliability and accuracy.
Implement and validate predictive models; continuously monitor and refine them as needed.
Conduct exploratory data analysis to identify trends, anomalies, and patterns relevant for investment decision-making through statistical techniques.
Integrate data science models into investment systems and platforms.
Generate data visualizations and reports to explain findings clearly to non-technical stakeholders.
Stay updated with the latest data science techniques and best practices, especially those relevant to the finance secto.
Apply both frequentist and Bayesian methodologies in data analysis.
Utilize stochastic methods in modeling and analysis.
Work alongside senior analysts to implement advanced analytical methods.
Assist with general IT support at the office, ensuring that systems are operational and addressing technical issues.
Skill & Qualifications:
Language Proficiency: Fluency in English is a must.
Education:
Bachelor's degree in Computer Science, Data Science, Statistics, Mathematics, Finance, or a related quantitative field.
Modules or coursework related to Finance are a significant plus. A Master's degree in a related field is also a plus.
Technical Proficiency:
Proficiency with data science tools and platforms like Python, R, SQL, MATLAB, and associated data science libraries (e.g., pandas, scikit-learn, TensorFlow).
Experience or familiarity with software tools lie Oracle's Crystal Ball, or Lumivero's @Risk is a plus.
Data Management:
Technical expertise regarding data models, database design development, data mining, and segmentation techniques.
Statistical Analysis:
Knowledge of statistics and experience using statistical package for analyzing datasets (Excel, SPSS, SAS).
Proficiency in uncertainty and time series analysis.
Proficiency with both frequentist and Bayesian methodologies.
Experience with stochastic methods in modeling and analysis.
Machine Learning:
Understanding of machine learning algorithms and principles.
Data Visualization:
Proficiency with visualization tools like Tableau, PowerBI, Matplotlib, or Seaborn.
Domain Knowledge:
Basic understanding of finance and investment principles. Experience in the finance sector is a plus.
Teamwork:
Ability to work collaboratively with diverse teams, including technical and non-technical members.
Problem-solving:
Analytical and critical thinking skills with a passion for solving complex problems.
Communication:
Strong verbal and written communication skills to present findings and insights to stakeholders.
Associate / Senior Associate
Delegate tasks to staff members, provide administrative support, write reports and strategic planning.
Bachelor’s degree is highly preferred.
Previous experience is advantageous.
Frequent in Cantonese, Mandarin and English
Chief Dealer - Money Market & Foreign Exchange
Bachelor’s degree in Finance, Business, or a related field is required.
3 years Money and Foreign Exchange/Liquidity Management experience in a bank.
Communicate effectively with team members and other parties.
Frequent in English, Cantonese, and Mandarin.
Market and Business Development - Vice President/Assistant Vice President
市場及業務發展 - 副總裁/副總裁助理
Job Responsibilities 崗位職責:
Responsible for liaising branches for the sale of the fund, work along with co-workers to ensure productive trust relationships with distributors and clients.
Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis, should stay up-to-date with product features and maintain a high standard for the company's image.
Self-motivated, have deep knowledge of the investment industry, and have excellent persuasive skills.
Proactively develop and sustain collaborations with industry leaders, corporate executives, and other key stakeholders.
負責聯絡分行銷售基金,與同事合作,確保與分銷商和客戶建立富有成效的信任關係。
按月、季、年度監控並實現銷售目標,同時關注產品更新,維護公司的高標準形象。
積極主動,對投資行業有深入瞭解,並具備出色的說服技巧。
積極發展並持續維護與業界領袖、企業高層和其他重要人士的合作。
Qualifications 任職要求:
Bachelor’s degree or higher in finance, business, or a related field is required.
Outstanding personal image and effective communication skills.
At least two years of experience in banking industry is highly valued.
Excellent communication skills, both verbal and written, with fluency in English, Cantonese, and Mandarin.
擁有金融、商業或相關專業的學士或以上學位。
具有良好的個人形象和有效的溝通技巧。
擁有至少兩年銀行業工作經驗者優先。
具備優秀的口語和書寫溝通能力,能流利使用英語、粵語和普通話。
Benefits 員工福利
Annual Leave, Sick Leave, Public and Bank Holidays, SSF, i.e.
香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Business Financial Crime Risk Lead – Macau
Description:
The Business Financial Crime Risk lead will play a significant and critical role in the success of Wealth & Personal Banking (WPB)’s objectives and outcomes with regards to deterring, detecting, and protecting against financial crime risk. The role will report to Head of Wealth and Personal Banking and be responsible for a number of key financial crime activities, specifically, Sanctions, Anti-Bribery & Corruption (AB&C) and oversight over the Client Selection & Exit Management (CSEM) processes for WPB. As a people leader with direct accountability of the above activities, the individual must ensure the primary operational aspects are managed effectively to achieve strategic business and customer outcomes in a sustainable, ethical and cost-effective manner, and in accordance with the Financial Crime Global Standards, working closely with local, Regional and Global stakeholders.
Job Roles & Responsibilities:
Drive policy implementation relating to Global WPB Customer Due Diligence (CDD) Lines of Business Procedures, regulatory requirements and local risk appetite including customer on-boarding, CDD periodic review and processes;
This role also represents for Head of Customer Selection and Exit Management (“CSEM”) Secretariat, collect all required client information that will ensure the efficient decisioning and execution of the decisions around customer exits;
Responsible for the management of both Name Screening and Transaction Screening system, including existing system maintenance, identifying areas for improvement, and proposing solutions;
Provide concise and timely reporting and updates for various governance forums and committees on the status of CDD related to projects, key milestones, streamlining initiatives, blockages, challenges, risks, and issues;
Provide consultancy and prepare procedural updates to support all CDD users in multiple CDD related initiatives including risk mitigation, projects, audits and reviews, and system issues resolution etc.
Own and oversee effectiveness of financial crime controls and be point of escalation for any complex matters and cases, by providing subject matter expert (SME) input to relevant stakeholders;
Build strong relationships, adopting a join-up approach, to support execution of operations at pace and with minimum conflict;
Work closely with various stakeholders including business users, operations, IT, Compliance to proactively manage all the potential financial crime risk identified from projects, ensure effective project governance, and recommend any risk mitigating measures when required.
Job Requirements:
Minimum of a Bachelor degree;
Relevant years of experience in Banking or Financial Services covering financial crime or risk management;
Knowledge of Financial Crime Risk issues, typologies and trends, as well as awareness of Financial Crime Compliance Regulations;
Sound knowledge on retail banking business;
Proficiency in both English and Chinese;
Strong planning, analytical, and well developed leadership and management skills;
Strong interpersonal skills with the ability to communicate effectively at all levels and with senior managements;
Proficient in Microsoft office, including Excel and Powerpoint;
Track record of proactive issue identification with swift resolution, mitigation and governance;
Ability to prioritize and work independently under pressure;
Excellent verbal and written communications skills and ability to communicate complex issues in writing.
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC Life (International) Limited – Macau Branch
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life
職位空缺 JOB OPENINGS:
Assistant Distribution Management Manager – HSBC Life, Macau
Job Roles & Responsibilities:
Responsible for supporting the Macau insurance sales team in executing distribution strategies to achieve business excellence
Coordinate with internal teams and external partners to ensure smooth operations of distribution channels.
Leverage available internal data and data analytics capabilities to help establish necessary reports to oversee sales activities, business performance, market trend to ensure they align with our strategies and in compliance with internal and external regulations and guidelines
Support implementation and monitor of regulatory related issues such as sales eligibility control, licensing matters, new regulatory requirements to ensure full compliance
Manage distribution-related projects and initiatives, ensuring timely completion and alignment with company goals
Closely work with stakeholders across distribution functions, product, underwriting and operation teams to monitor and optimise sales processes to enhance overall customer experience
Collaborate and establish trusted relationships with key stakeholders including frontline, distribution partners, and business functions within the company
Qualifications and Requirements:
Degree in a Finance, Banking, Business Management, Business Administration or related disciplines OR other relevant qualifications
Experience in financial services, particularly insurance or wealth management products is preferred
Result orientated with emphasis on customer and quality
Experience in sales quality control, operation, governance functions is preferred
Effective organization, communication and interpersonal skills
Responsible, detail oriented, independent worker with ability to work under pressure or ad-hoc circumstances
Proficiency in both English and Chines
Proficiency in Excel and PowerPoint an advantage
To be considered for this role, the relevant rights to work in Macau is required.
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled;
為客戶提供合適保險解決方案的專業建議,及在整個銷售過程提供支援,以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call;
透過親緣關係/客戶推薦,及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer;
以了解客戶的其他財富需求,或為非銀行客戶提供服務,為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency;
管理客戶的保險組合,以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions;
觀察客戶 / 工作夥伴的反饋,以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned;
與主管一起制定業務計劃並製定業務戰略,執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers;
與分行經理合作,有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐人壽和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality.
確保對各分行提供的服務進行基準測試,並達到最高質量
Qualifications and Requirements:
University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三 和 五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展,客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動,具有良好的溝通能力、創新思維,及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
To be considered for this role, the relevant rights to work in Macau is required.
要被考慮這個職位,相關人士必須為有權利於澳門工作。
Interested candidates, please apply directly via 有意應徵者,請透過以下鏈結申請:
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.