申請方式
對職位有意者請將個人履歷並註明申請職位電郵至：hr@ctm.com.mo
Interested applicants please send application letter to e-mail address: hr@ctm.com.mo
澳門電訊有限公司誠聘以下職位：
Companhia de Telecomunicações de Macau invites application to the posts of:
Customer Service Executive, Customer Service Provision (Ref. 413)
Job Description:
To handle work assignment for both installation & maintenance services
To manage installation & maintenance appointment with external & internal customer
To manage SLA and field resources
To coordinate special event and compile service information for order delivery
To provide analysis report to management on regular basis
Requirements:
Degree holder
Fluency in spoken/written Chinese and English
Knowledge of Putonghua will be advantageous
Good PC knowledge in MS office
Good communication and organizing skill
A good team player with strong ability to meet assignment and project deadline
助理倉務主任 (Ref. 552)
工作範圍：
整理貨倉存貨、規劃及補貨建議
負責分派、收集及搬運貨物
用電腦系統處理及記錄貨物交易
按公司訂下的質量規格檢查貨物
進行定期盤點
時刻保持倉庫安全、衛生及整潔及貨物完整
一般文書處理 (電郵溝通、Microsoft Office、文檔整理等)
職位要求：
中學或大專畢業
能操流利廣東話，中文書寫，懂英文為佳
持手動輕型汽車駕駛執照，具貨車駕駛執照更佳
體格強健、誠實可靠、有責任心、刻苦耐勞、可獨立處理倉務工作
Senior Clerk, Overseas Business & Partnership (Ref. 317)
Job Description:
To coordinate the establishment and testing of roaming services with overseas operators or carriers and negotiate international roaming agreements
To compile statistical reports for operators, alliance and internal departments
To keep record of tariffs up-to-date and perform card testing
To provide administrative and clerical support to the team
Requirements:
Degree Holder in Business Management or related discipline
Fluency in both spoken/written English and Chinese
Fluency in spoken Putonghua
Relevant experience in carrier business preferable
Good PC skill
Outgoing and well-organized
技術員，基建及接入 (供電系統) (Ref. 359)
工作範圍：
負責電訊大樓及戶外機站的供電及照明安裝及維修服務
為通訊設備，提供電源系統安裝及維修工作
為突發及緊急的電力故障，提供支援及協助
職位要求︰
高中畢業或技術相關學科的大學學歷
能操及書寫流利中英文
具基本低壓電力知識
具供電及照明工作經驗者，優先考慮
持澳門勞工事務局發出的初級維修電工證
持澳門勞工事務局發出的有效職安卡
持有效的澳門駕駛執照 (汽車及電單車) 及具駕駛經驗
技術員，基建及接入 (冷氣系統) (Ref. 266)
工作範圍：
負責電訊大樓及戶外機站的冷氣系統安裝及維修服務
為突發及緊急的冷氣系統故障，提供支援及協助
職位要求︰
高中畢業或技術相關學科的大學學歷
能操及書寫流利中英文
具冷氣系統工作經驗者，優先考慮
持澳門勞工事務局發出的初級維修電工證
持澳門勞工事務局發出的有效職安卡
持有效的澳門駕駛執照 (汽車及電單車) 及具駕駛經驗
Officer, AI & Big Data Innovations (Ref. 598)
Job Description:
To assist team manager in the implementation of AI & Big Data strategies for enhancing data-driven decision making across the organization
Assist to formulate service pricing, strategic planning and performance review
To prepare reports on findings and project status to management and stakeholders
Understand the needs of customers and prepare business proposal
To conduct product presentation tailored to customers’ requirement
Assist to leverage data insights & build predictive models for supporting business objectives through innovative technologies
To manage suppliers / vendors to meet business requirement
To provide training and support to staff on AI and big data tools and methodologies
Requirements:
Degree Holder in Computer studies / Business Information System or related discipline
Fluency in both spoken/written English and Chinese
Fluency in Putonghua will be an advantage
Three years or above working experience related to data analysis or models build up
Ability to convey technical concepts to non-technical audience
Good knowledge of AI & Big Data services will be an advantages
Good analytical skill and attention to details
Good communication & interpersonal skill
Senior Clerk, Product Management (Ref. 566)
Job Description:
To manage the performance, effectiveness and life cycle of company products via comprehensive and in-depth analysis
To interpret data, information & analysis that support business growth & development
To handle daily operation & regular reports
To handle & take care operation issues
Requirements:
Degree holder in Business or Management
Fluency in spoken/written English and Chinese, fluency in Putonghua is an advantage.
1 to 2 years of experience in commercial sector
Pro-active with good communication skill
Good analytical thinking and organizing skills
Knowledge / concept of inventory management is an advantage
Awareness of CTM products & services is an advantage
General Manager, Corporate Reporting & Control (Ref. 597)
Job Description:
Provide financial analysis and performance reporting to Senior Management, Board of Directors and Group Companies.
Develop operating plans and forecasts, monitor financial performance and review with various departments on a monthly basis.
Closely liaise with various departments to produce timely and insightful reports that assist in decision-making.
Provide analytical support and assessment on capital investments with monthly progress monitoring and reporting.
Liaise with the Group on internal audits & investigations, ensure the recommendations are properly and timely implemented by the relevant departments.
Ensure the internal controls in the company are operating effectively and provide support to develop new control policies and procedures for improvement.
Requirements:
Degree holder in Accounting / Finance or relevant disciplines
Professional accounting certification like ACCA , CPA
Fluency in spoken / written English & Chinese
Fluency in spoken Putonghua is an advantage
5 years or more of managerial experience in finance / accounting / audit sector
Strong leadership and communication skills
High level of integrity and business acumen
信差 (Ref. 356)
工作範圍：
負責送遞公司日常往來文件
支援行政部日常工作
職位要求：
初中三程度或以上
能操及書寫中文, 懂英文更佳
具相關經驗優先考慮
與其他組員輪流在週末提供送遞服務
持輕型汽車及重型電單車駕駛執照
Technician, Service Operation Centre (Ref. 407)
Job Description:
To provide support in Network Operations in the areas of mobile, fixed, data and internet networks
To handle network faults and maintenance and give technical support for special events
To assist in network planning and implement network expansion
To monitor and improve the network performance and quality of services
Requirements:
Degree holder of Computer Science or related IT discipline
Fluency in spoken/written Chinese and English
Fluency in Putonghua will be advantageous
To provide standby and call-out support during non-office hour including night period
Holder of light vehicle or motorcycle driving license preferable
Officer, Purchasing (Ref. 568)
Job Description:
To provide purchase support to internal customers especially on consumer products/service and general building/administration
To analyse purchase requirement, strategy planning, sourcing, negotiation and contractual arrangement
To effectively manage the performance and services provided by suppliers for meeting business changing needs
To achieve the best purchasing result by gaining / balancing competitive advantages under company policy and leveraging overall needs across different requirements from various sectors
To prepare and deliver key purchase and recommendation report/presentation
Requirements:
Degree holder in Business Administration
Fluency in spoken/written English and Chinese
Fluency in Putonghua will be advantageous
3 to 5 years of experience in purchasing or related market sector
Good communication, analytical and interpersonal skills
Good pro-activeness and independency
Project Manager, AI & Big Data Innovations (Ref. 544)
Job Description:
To be responsible for planning and defining the scope, activities and priority of the project
To prepare project budget, oversee, monitor and control budget expenditure
To take care and keep track of documents and relevant information with regard to project timeline and cost estimation
To monitor and report project status in accordance with the approved scope, timeline and budget
To communicate closely with Project Sponsor and Stakeholders regarding changes and progress
To perform risk analysis, address and manages the issues during implementation for the sake of project effectiveness
To explore new solution and trends associated with the development of Smart City and 5G technology
Requirements:
Degree holder in Information Technology / Computer Science or any related disciplines
Fluency in spoken and written English & Chinese
Fluency in Putonghua is an advantage
3 years or above experience in managing middle to large scale IT projects
Sound experience in developing software or website
Holder of PMP is an advantage
Good communication, leadership & presentation skills
Senior Manager, IT Infrastructure (Network Administration) (Ref.593)
Job Description:
To develop and maintain the architectural design for IT systems and network
To manage systems and network performance monitoring and capacity planning
To manage Cloud and related systems requirements and development
To manage IT infrastructure projects, evaluate systems and network technologies for business requirement
To develop and maintain policies, standards and procedures
Provide technical leadership and escalation support for resolution of IT infrastructure incidents and problems
Conduct implementation of network changes and upgrades
Drive operational efficiency and maintain high standards on mission critical network operations
Requirement:
Degree holder in Computer Science / Information Technology / Business Information Systems or equivalent
Fluency in spoken/written Chinese and English
5 years of experience or more in design, implementation and support of mission-critical IP networks
Experience in LAN/WAN/MAN architecture design, network topology design, data centre network design
Experience in firewall, routers, switches, VPN, SDN, SD-WAN, Cloud computing and overlay network technology
Holder of one or more of professional certificates like CCNP, CCIE, HCIP, HCIE is a definite advantage
Strong writing skills of business requirements
Sound experience in project management
Senior IT Specialist, IT Infrastructure (Cloud Services Management) (Ref. 594)
Job Description:
To perform administration and support for IT managed services and Cloud services
To perform incident response by 7x4 standby support
To develop policies, standards and procedures
To assist in design, management and perform implementation for IT services
To assist in systems and network performance management
To perform evaluation on IT systems and network technologies
To perform drill testing and disaster recovery planning
Requirements:
Degree holder in Computer Science / Computer Information Systems / Network Engineering or related discipline
Fluency in spoken / written English & Chinese
2 to 3 years of experience in administration of Windows servers, Linux, networking or public cloud
Sound knowledge on security control, ISO27001 & ISO20000
Experience in monitoring SNMP tools ; supporting email systems preferable
Holder of MCITP, LPI or CCNA preferable
Good communication and analytical skills
Senior Clerk, Planning & Development (Ref. 314)
Job Description:
To assist in establishing partnership with external business parties
To conduct business analysis for identifying market needs and potential business
To monitor and analyze performance and procedures of existing products & services
To work closely between internal department and external partners for implementation of new products and service enhancement
To coordinate with related marketing parties for establishing appropriate communication channels for delivering new and enhanced services
Requirements:
Degree holder in Marketing / Business / MIS or equivalent
Fluency in spoken / written English & Chinese
Creative, pro-active with good organizing skill
Project Management or date analysis experience is preferable
Strong sensitivity to telecommunication trends and changes
Account Manager, Enterprise Solutions (Ref No: 248)
Job Description:
To lead and provide guidance to Senior Sales Executive in daily sales activities
To sell and promote all products and services to corporate/business customers
To achieve sales targets, provide value-added solutions to meet customer needs
To build rapport and develop long-term relationship with valued customers and achieve high level of customer satisfaction
Maximizing business opportunities from either existing or new accounts and securing customers from competitors
Requirements:
Degree holder in Business Administration or equivalent
Fluency in spoken/written English and Chinese
Fluency in Putonghua will be advantageous
3 years or above experience at supervisory position in sales area
Technical knowledge in telecom service will be advantageous
Able to develop own customer base
Result-oriented with strong communication skills
Highly independent, self-motivated and enthusiastic
Holder of valid light vehicle driving license
Technician, Data Network Development (Ref No: 585)
Job Description:
Assisting in the design and development of IP network architectures and solutions
Supporting the implementation and configuration of IP Network equipment such as routers, switches, firewalls, and other network devices
Assisting in the planning and execution of IP network infrastructure upgrades and expansions
Collaborating with network engineers and cross-functional teams to define network requirements and contribute to network planning
Assisting in troubleshooting network issues and conducting root cause analysis
Analyzing network performance monitoring and optimization activities
Assisting in documenting network configurations, processes, and procedures
Keeping abreast with industry standards, emerging technologies and best practices of IP networking
Executing new IP network equipment acceptance and validation
Requirement:
Degree holder in Telecommunications, Electrical Engineering, Computer Science or related discipline
Fluency in spoken / written English & Chinese
General knowledge of IP networking principles, protocols, and technologies
Basic knowledge of routing protocols (such as OSPF, BGP), VLANs, VPNs, and other networking
Basic knowledge of TCP/IP and IP addressing
Good communication and good team spirit to collaborate effectively with cross-functional teams
Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends
Technician, Mobile and Fixed Network Development (Ref No: 586)
Job Description:
Assisting in the development and deployment of mobile 5G network and fixed network architectures and solutions
Supporting the research and analysis of emerging technologies, industry trends and customer requirements for mobile and fixed network services
Assisting in the implementation of mobile network and fixed network service strategies
Supporting in service integration and delivery
Monitoring and analyzing service performance metrics, identifying areas for improvement
Assisting in the documentation and reporting of service development activities
Keeping abreast with industry standards, regulations, and best practices of mobile and fixed network technologies and solutions
Requirement:
Bachelor holder in Telecommunications / Electrical Engineering / Computer Science or related discipline
Fluency in spoken / written English & Chinese
General understanding of IP network technology and routing protocols (OSPF, BGP)
Good analytical and problem-solving skills to assist in assessing market needs and identifying service opportunities.
Basic project management skills to support service development
General knowledge with mobile network technologies is a definite advantage
Good ability to adapt to new technology in fast speed
Good communication and team spirit
Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends
Assistant Service Engineer, Airport O&M (Ref No: 555)
Job Description:
To carry out preventive and corrective maintenance for Airport Systems in the core areas of aviation communication, navigation, surveillance, IT & security.
To ensure all the maintenance works are carried out in accordance to the defined procedures
To coordinate the maintenance related matters with customer's representatives
To provide efficient response to the enquires from both internal and external customers regarding system status
To perform timely update of system maintenance processes
To carry out ad hoc installation works
Requirements:
Degree holder in Electronics / Communications / IT or related engineering disciplines
Fluency in both spoken/written English & Chinese
Mandatory to work on shift basis
Able to work at height
Holder of light vehicle driving license; Holder of heavy vehicle driving license is a definite advantage
1 to 2 years of experience in providing helpdesk services is a definite advantage
Good customer service concept and communication skill
To provide non-office hour support and emergency call-out when necessary
Technician, Network Operations (Radio Network O&M) (Ref No: 493)
Job Description:
To manage the Radio Access Network (RAN) operation and site administration
To prepare data information for new site implementation
To manage RAN inventory
To provide support services for network incident issues
To support special event operation and provide monitoring services during the event
To provide emergency call-out and non-office hour support
Requirement:
Degree holder in Telecommunications or equivalent
Fluency in spoken/written English & Chinese
Fluency in Putonghua will be advantageous
Holder of light vehicle driving license
2 year working experience in handling radio network optimization
客戶服務主任，零售及中小企銷售發展 (Ref. 10)
工作範圍：
於銷售店內為客戶提供服務及推廣公司產品
收集客戶意見及把客戶諮詢轉為推廣機會
提出建議以改進銷售店運作及業務
支援店內行政工作
職位要求：
中學程度或以上
能操及書寫流利中英文
有客戶服務經驗為佳
良好人際關係及溝通技巧
具基本電腦知識
具電子及資訊產品潮流觸覺
客戶服務主任，聯繫中心運作及管理 (Ref. 282)
工作範圍：
於以專業態度接聽客戶來電及解問查詢，提供高效率的服務
準確瞭解客戶需求並給予適當的解答及指引
運用系統快速查詢相關訊息及資料，為客戶提供所需的產品及服務
以專業及適當態度處理客戶投訴
透過熱線電話推銷公司的產品及服務
職位要求：
中學畢業， 大專或以上學歷為佳
能操流利廣東話及普通話
能以英語與客戶對答優先考慮
勤懇， 有禮， 良好溝通及表達能力
懂電腦文書處理及中文輸入法
具備良好中文書寫能力
輪班工作
具備熱線服務工作經驗 (尤以電訊業)者優先考慮
對智能客服範疇有認知或熟識者優先考慮
客戶服務主任，客戶服務供應 (光纖安裝及保養) (Ref. 401)
工作範圍：
為客戶提供光纖到戶服務包括安裝，維修及保養工作
為客戶提供高速寬頻，固網電話及專線之安裝及維修服務
職位要求：
中學程度或以上
能操流利廣東話，略懂英語及普通話更佳
具２年或以上為客戶提供光纖及寬頻接駁，安裝及維修服務經驗
良好電腦安裝及維修經驗，熟識路由器設定及電腦軟件
具基本工業安全知識
良好客戶服務態度
持輕型私家車或重型電單車駕駛執照
**Applications will be treated in strict confidence and information will be used for recruitment purpose only.
